Narmi, a digital banking platform provider, has launched AI Decision Assist, a new tool to help community banks and credit unions streamline account opening processes. The AI-powered capability reviews applications, analyses identity and compliance data, and generates auditable recommendations to help staff make faster decisions. The system is configurable to each institution's risk policies and learns from their historical approval patterns. It reduces manual review times from hours to minutes, with early results showing approval rates up to 6% higher. Co-founder Chris Griffin said the tool addresses time-intensive workflows that rely on fragmented systems. Rather than replacing human decision-makers, AI Decision Assist handles repetitive research whilst preserving oversight and accountability. The product will be available to financial institutions in Q3 2026.

Narmi, a digital banking solutions provider, has partnered with Alma Bank, a New York City-based community financial institution with $1.5 billion in assets. The partnership delivers modernised digital banking experiences for Alma Bank's consumer and business customers. The platform includes upgraded bill pay, Zelle for Business, improved wire transfers, and planned integration of Array for credit monitoring. Founded in 2007, Alma Bank operates 14 branches across the New York metropolitan area and northern New Jersey. Alma Bank plans to expand its use of Narmi's platform in 2026, adding consumer, business and staff-led account opening capabilities. The transition reflects the bank's focus on enhancing digital tools whilst maintaining its community-focused approach to customer relationships.

Mocse Credit Union, a $427 million institution serving over 30,000 members across Central California, has selected Narmi One to replace its legacy digital banking platform. The credit union has migrated from rigid core modules to Narmi's unified platform, which combines consumer banking, business banking and account opening. The partnership supports Mocse's strategy to strengthen member engagement and expand small-to-medium business banking capabilities. Mocse chose Narmi following a competitive evaluation, citing the platform's open architecture, API-first infrastructure and collaborative approach. Narmi co-founder Nikhil Lakhanpal noted that business banking is where credit unions are currently competing for member relationships. The move reflects a broader industry shift among community financial institutions towards integrated platforms offering greater flexibility and scalability.