Natterbox launches AI Assistants and AI Agents to resolve over 70% of customer queries.

CHICAGO, Feb. 4, 2025 /PRNewswire/ -- Natterbox, a leader in AI-powered communication solutions, announces the launch of its groundbreaking digital platform, Natterbox Digital. This innovative solution unifies voice, SMS, and WhatsApp into a seamless experience for agents and customers, enabling businesses to deliver exceptional, personalized engagements on one unified platform natively integrated into Salesforce.Natterbox Digital allows businesses to meet customers where they are, orchestrating interactions through unified routing between voice and digital messaging. Features like triggered messaging and intelligent routing enable tailored communications and effortless connections to the right agents, all while providing a seamless journey across preferred channels."Today's customers expect seamless interactions across every channel and want to be able to select their channel of choice," said Jamie Cooper, Chief Product Officer at Natterbox. "With Natterbox Digital, we're redefining how businesses connect with their customers by unifying voice, SMS, and WhatsApp into one experience. Our AI platform delivers the flexibility and personalization customers deserve while empowering agents with the tools they need to succeed."Key Features of Natterbox DigitalUnified Omnichannel Communication: Manage voice, SMS, and WhatsApp within Salesforce, giving agents a 360 view of customer interactions.Manage voice, SMS, and WhatsApp within Salesforce, giving agents a 360 view of customer interactions