Observe.AI

Observe.AI

AI platform for analyzing customer interactions

About Observe.AI

Simplify's Rating
Why Observe.AI is rated
A-
Rated A on Competitive Edge
Rated B on Growth Potential
Rated A on Differentiation

Industries

Enterprise Software

AI & Machine Learning

Company Size

201-500

Company Stage

Series C

Total Funding

$223.2M

Headquarters

Redwood City, California

Founded

2017

Overview

Observe.AI offers a platform that uses artificial intelligence to analyze customer interactions across various channels, helping businesses understand customer behavior and trends. The platform is designed for companies of all sizes in sectors like retail and finance, and operates on a subscription model that allows for scalable usage. Key features include real-time guidance, targeted coaching, and automated workflows, which aim to improve performance and customer satisfaction. The goal of Observe.AI is to empower businesses to make data-driven decisions and enhance their customer service.

YC Company
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Simplify's Take

What believers are saying

  • AI market growth to $2,407.02 billion by 2032 boosts Observe.AI's potential.
  • VoiceAI agents expand market reach with support for over 50 languages.
  • Agentic AI trend aligns with Observe.AI's autonomous AI focus.

What critics are saying

  • Integration challenges with Dubdub.ai may affect platform performance.
  • Increased AI market competition could impact Observe.AI's market share.
  • Emerging competitors like Sanas pose a threat to VoiceAI agents.

What makes Observe.AI unique

  • Observe.AI offers real-time insights from 100% of customer interactions.
  • VoiceAI agents automate routine calls with realistic, human-like voices.
  • Partnerships with AI leaders enhance Observe.AI's platform capabilities.

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Funding

Total Funding

$223.2M

Above

Industry Average

Funded Over

4 Rounds

Notable Investors:
Series C funding is usually for startups that are doing well and are looking for more money to fuel major growth, such as acquiring other companies, expanding into global markets, or launching new product lines. Investors typically include larger venture capital firms and private equity.
Series C Funding Comparison
Above Average

Industry standards

$50M
$50M
Medium
$62M
SeatGeek
$100M
Oura
$125M
Observe.AI

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-3%
PR Newswire
Apr 28th, 2025
Artificial Intelligence (Ai) Market Worth $2,407.02 Billion By 2032- Exclusive Report By Marketsandmarkets™

DELRAY BEACH, Fla., April 28, 2025 /PRNewswire/ -- The Artificial Intelligence Market is slated to expand from USD 371.71 billion in 2025 to USD 2,407.02 billion by 2032, at a CAGR of 30.6% during the forecast period, according to a new report by MarketsandMarkets™. Browse in-depth TOC on "Artificial Intelligence (AI) Market". 500 – Tables  60 - Figures700 – Pages

GetCoAI
Mar 26th, 2025
Observe.AI launches VoiceAI agents to automate routine customer service calls

The big picture: Observe.AI has released VoiceAI agents to automate routine customer service interactions, positioning itself as the only complete AI-powered platform supporting the entire customer journey.

VentureBeat
Mar 26th, 2025
Observe Launches Voiceai Agents To Automate Customer Call Centers With Realistic, Humanlike Voices That Don’T Interrupt

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. Observe.AI has officially launched VoiceAI agents, a solution designed to automate routine customer interactions in contact centers. The latest addition to the company’s AI-driven conversational intelligence platform, VoiceAI agents aim to improve customer experience while reducing operational costs.With this release, Observe.AI is positioning itself as the only complete AI-powered platform that supports enterprises across the entire customer journey. The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching, and business insights.Automating the routineObserve.AI’s VoiceAI agents are built to handle a wide range of customer service inquiries, from frequently asked questions to more complex, multi-step conversations. They are built atop a combination of in-house AI models and partnerships with major AI providers like OpenAI and Anthropic for large language models (LLMs).“It’s an ensemble of multiple smaller models,” Jain explained

Market News 24
Mar 26th, 2025
Revolutionize Customer Support: Observe.AI Launches VoiceAI Agents for Enhanced Communication and Efficiency

In a significant advancement for the contact center industry, Observe.AI, a top player in AI Conversation Intelligence, has unveiled its new VoiceAI agents.

Startup News
Mar 25th, 2025
Observe.AI Acquires Dubdub.ai To Strengthen Its Voice AI Agents

US-based conversational AI startup Observe.AI aims to double down on its efforts to develop its conversational AI capabilities

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