Observe.AI named a Cool Vendor in 2025 Gartner(R) Cool Vendors in Customer Service and Support Technology report. November 18, 2025 Observe.AI has been named a Cool Vendor in the 2025 "Gartner(R) Cool Vendors(TM) in Customer Support and Technology" report SAN FRANCISCO, Nov. 18, 2025 (GLOBE NEWSWIRE) - Observe.AI, the leader in AI agents for customer experience, today announced it has been named a Gartner Cool Vendor in the "Gartner Cool Vendors in Customer Service and Support Technology" report. The emerging vendors highlighted in this research are transforming the market with innovative AI-first approaches that deliver on AI objectives through automation, analytics and enhanced security. Observe.AI provides an AI-powered customer service platform that integrates voice and chat agents, an AI copilot, and conversational intelligence to deliver natural, real-time, and compliant support through a secure, cloud-based system. Gartner research notes that "more than 75% of customer service leaders are being pushed by executives to implement generative AI." We believe that the report helps businesses identify trusted innovation partners that deliver real business impact such as automation, analytics, and enhanced security, not just hype. "We see this recognition as validation of a fundamental shift happening in customer experience, from reactive service to proactive automation," said Swapnil Jain, CEO of Observe.AI. "Our mission is to deliver voice-first AI agents that enable natural, human-like conversations for customers and predictable execution for businesses. In doing so, we're turning the contact center into a space where conversations drive loyalty, learning, and lasting impact." Observe.AI brings AI automation and human empowerment together in one platform that enhances every stage of the customer journey, including: * VoiceAI & ChatAI Agents: Fully automate conversations to scale service teams and streamline customer engagement. * AI Copilots: Deliver contextual, AI-driven coaching that improves service quality, compliance, and customer sentiment. * Conversation Intelligence: Automate call scoring, detect compliance risks, and generate personalized coaching insights to drive continuous agent performance improvement. Advertisement Powered by proprietary speech and language models built for contact centers, Observe.AI integrates with over 250 enterprise systems, including Salesforce, HubSpot, Microsoft Teams, Zoom, and Genesys and ensures enterprise-grade security and compliance with HIPAA, SOC 2, PCI DSS, GDPR, and CCPA standards. Gartner, Cool Vendors in Customer Service and Support Technology, Jason Bridge, Brett Overbey, Kathy Ross, Christopher Sladdin, 13 October 2025 GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About Observe.AI Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. For more information, visit www.observe.ai

SAN JOSE, Calif., June 16, 2025 /PRNewswire/ -- Rocketlane, the leading platform for professional services automation, today announced that it has added Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, to its customer base. The selection follows a rigorous evaluation process led by Sprinklr's services leadership."We were on the lookout for an enterprise-grade PSA, and Rocketlane was the only tool with the maturity and depth we needed," said Tony Lee, Senior Director, Global Services Operations at Sprinklr. "Its unique customer portal will help us improve services delivery and customer satisfaction. We are thrilled to partner together."This latest win strengthens Rocketlane's position as the go-to platform for leading CX and AI companies, that are also re-imagining their post-sales journeys with AI. From conversational AI pioneers like Uniphore, Observe.ai, and Moveworks to customer experience leaders like Sprinklr, industry innovators are choosing Rocketlane to power service delivery and elevate customer experiences."Deploying AI at the enterprise level presents its own set of complexities, especially around customer accountability, collaboration, acceptance testing, and iterating on enhancements," said Srikrishnan Ganesan, CEO and Co-founder of Rocketlane. "Rocketlane has become the preferred platform for AI-first enterprises because we've built an all-in-one solution that's purposefully designed to meet these unique demands and accelerate successful delivery."With enterprise-ready capabilities across project delivery, resource planning, time tracking, and collaboration all in one tool, Rocketlane is redefining how services teams operate in a world shaped by speed, scale, and AI.About Rocketlane‍Rocketlane is a purpose-built PSA and client onboarding platform that helps businesses deliver predictable outcomes, accelerate time-to-value, and improve team utilization and project profitability

DELRAY BEACH, Fla., April 28, 2025 /PRNewswire/ -- The Artificial Intelligence Market is slated to expand from USD 371.71 billion in 2025 to USD 2,407.02 billion by 2032, at a CAGR of 30.6% during the forecast period, according to a new report by MarketsandMarkets™. Browse in-depth TOC on "Artificial Intelligence (AI) Market". 500 – Tables  60 - Figures700 – Pages