The big picture: Observe.AI has released VoiceAI agents to automate routine customer service interactions, positioning itself as the only complete AI-powered platform supporting the entire customer journey.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. Observe.AI has officially launched VoiceAI agents, a solution designed to automate routine customer interactions in contact centers. The latest addition to the company’s AI-driven conversational intelligence platform, VoiceAI agents aim to improve customer experience while reducing operational costs.With this release, Observe.AI is positioning itself as the only complete AI-powered platform that supports enterprises across the entire customer journey. The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching, and business insights.Automating the routineObserve.AI’s VoiceAI agents are built to handle a wide range of customer service inquiries, from frequently asked questions to more complex, multi-step conversations. They are built atop a combination of in-house AI models and partnerships with major AI providers like OpenAI and Anthropic for large language models (LLMs).“It’s an ensemble of multiple smaller models,” Jain explained