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Ofcom is the UK’s communications regulator that oversees telecoms, broadcasting, the postal service, and the wireless spectrum. It licenses providers, sets rules, monitors markets, investigates complaints, and enforces penalties to protect consumers and ensure fair competition. It helps people access reliable home phone, mobile, TV, radio, and online services while guarding them from scams and bad practices. Its goal is to ensure everyone has access to essential communications technology and that the market stays competitive and healthy.
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Founded
2003
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Bill C-34 asks platforms to prove they are safe. Can anyone actually judge that? In June 2026, the federal government introduced Bill C-34, the Safe Social Media Act. Most of the headlines focused on one thing: it would keep Canadians under 16 off social media. But the more interesting part is the exit door the bill leaves open. A platform can avoid the ban if it can show a new regulator that its service is safe for younger users. That design has a name in policy circles. It is called a "presumptive ban." A recent piece in Tech Policy Press by Owen Bennett, a former head of international online safety at the UK's Ofcom, takes this idea apart and asks a simple question: even if Newport Thomson like the concept, can the regulator actually do the job it hands them? It is worth reading in full, and it raises points that every Canadian business watching C-34 should sit with. What a "presumptive ban" actually means. Start with the plain version. A "hard" ban, like the one Australia rolled out, is simple: under-16s are off, full stop. A presumptive ban is different. The starting assumption is that a platform is unsafe for teens, so it is banned by default. But the platform can earn its way back in by proving to a regulator that it meets a safety standard. Think of it like a restaurant and a health inspector. The kitchen stays closed until the inspector signs off. The burden is on the restaurant to show it is clean, not on the inspector to catch it being dirty. Under Bill C-34, the inspector is a brand new body, the Digital Safety Commission of Canada. Platforms that want under-16 users would need to satisfy that Commission that they have adequate safeguards in place. The problem hiding in plain sight. Here is where Bennett's argument bites. The whole model depends on the regulator being willing and able to say "yes, this is safe." And there are good reasons to think a regulator will find that very hard to do. Reason one: the incentives are lopsided. Put yourself in the shoes of the official who has to sign the safety certificate. If you approve a platform and nothing goes wrong, you get nothing. No praise, no reward, just your job done. But if you approve a platform and a child is later harmed on it, that decision has your name on it. It becomes a scandal. Meanwhile, if you simply say no, almost nothing bad happens to you. So the safe choice for the official is to say no, or to keep asking for more, indefinitely. The old line in corporate IT was "no one ever got fired for buying IBM." The same logic pushes a regulator toward caution that looks less like careful judgment and more like refusing to decide. Reason two: it flips the regulator's job. Most regulators today play defense. They assume you are following the rules, and they step in when they catch you breaking them. That is a "negative" role, and the risk to the regulator is fairly low because the rules are written down and the burden is on them to prove a breach. A presumptive ban asks for the opposite. Now the regulator has to actively declare a platform safe before anything goes wrong. That is a "positive" role, and it carries a lot more personal and institutional risk. No matter how detailed the standard is, someone still has to make a judgment call, and own it. Reason three: "safe" is genuinely hard to measure. Checking whether a company filed the right paperwork is one thing. Deciding whether an entire platform is a safe place for a 14-year-old is another. It needs far more data, deeper access to how the systems actually work, and a real understanding of how harm shows up in different corners of a product. Regulators of social media already sit on the wrong side of an information gap. Without new tools, certifying safety is not just difficult, it may be impossible in practice. What would have to change. Bennett does not argue the idea is hopeless. He lays out what it would take to make it work, and the list is a useful checklist for anyone reading C-34 closely. First, a clear and precise definition of what "safe" means, with real metrics platforms can aim for and regulators can measure against. Right now the bill leaves a great deal of this to be worked out later. Law professor Michael Geist counted roughly 50 open questions the legislation hands off to the Commission and to future regulations. Second, more than one set of eyes. If the regulator is the only body that can certify safety, its caution becomes a single point of failure. Bennett points to models in other industries where independent third parties can assess and audit safety cases against agreed standards. Spreading that work out reduces the bottleneck. Third, transparency. A regulator with the power to switch teen access on or off is making decisions of real public weight. The public, and the companies affected, deserve to see how those calls get made. Secrecy invites both excessive caution and political pressure. Fourth, an honest debate about whether this is even the right approach. Is it healthy for unelected officials, rather than Parliament, to decide which platforms teens may use? And do heavy certification processes quietly favour the big incumbents, who can afford the lawyers and compliance teams, over smaller Canadian competitors who cannot? Why this matters for Canadian businesses. At Newport Thomson, Newport Thomson track this closely because C-34 is not only a social media story. The bill also reaches AI chatbot services, requires age verification that touches every adult user, and creates a powerful new regulator whose decisions will shape the Canadian internet for years. The lesson from Bennett's analysis is that the mechanism matters as much as the intention. A presumptive ban sounds like a reasonable middle path between "ban everything" and "do nothing." But a middle path only works if the body at the centre can actually walk it. If the Digital Safety Commission is built in a way that makes "no" the easy answer and "yes" the risky one, the practical result may land closer to a hard ban than anyone intended, with the added cost of a slow, unclear, uncertain process for the businesses caught in it. C-34 will move through Parliament over the coming months. Now is the time for businesses, platforms, and privacy professionals to engage with how the safety-certification machinery is built, not just whether the age line sits at 16.
UK tells Ofcom to nail down highly effective age assurance by October 2026. By Tech Writer and Security Investigator Dominykas Zukas Last updated: 16 June, 2026 Key takeaways. * On June 15, 2026, Technology Secretary Liz Kendall asked Ofcom to produce proposals for "highly effective" age assurance by October 2026 to inform parliamentary debate on regulations she intends to lay before the end of the year. * The age assurance mandate is part of a wider package that bans social media for under-16s across platforms, including TikTok, Instagram, YouTube, Snapchat, Facebook, and X, with implementation expected in spring 2027. * Kendall's letter asks Ofcom to ensure age assurance protects data privacy and avoids excluding users who cannot verify their age via passports or driver's licenses. * The social media ban follows the same structural logic as every previous UK online safety intervention, announcing an access restriction while leaving platform business models untouched and building surveillance infrastructure to paper over the gap. An earnest ask inside a fundamentally broken package. On June 15, Liz Kendall wrote to Ofcom chair Sir Ian Cheshire and CEO Dame Melanie Dawes asking the regulator to conduct a rapid assessment of what highly effective age assurance looks like for determining whether someone is over 16. The deadline is October 2026, timed to inform parliamentary debate on regulations Kendall intends to lay before the end of the year. The letter is, by UK online safety standards, a reasonably careful document. It asks Ofcom to ensure age assurance works for everyone, including those without passports or driver's licenses, and explicitly requires data privacy to be prioritized throughout the assessment. Asking the regulator to define the standard before the regulations land is the right sequencing. The problem is everything the age assurance work is meant to support. Alongside the Ofcom letter, Kendall delivered a parliamentary statement announcing a ban on social media for under-16s across platforms including TikTok, Instagram, YouTube, Snapchat, Facebook, and X, modeled on Australia's approach and expected to take effect in spring 2027. And that ban has not worked anywhere it has been tried. The ban that has never once held as promised. Kendall acknowledged in her statement that some children will inevitably seek to circumvent the restrictions, which is a fairly direct admission that the ban needs age assurance to enforce what the ban cannot do on its own. The social media ban pattern that has never held runs the same way every time: announce an access restriction, find it insufficient, build enforcement infrastructure to compensate, and describe the infrastructure as a support mechanism rather than the real policy. The government's own fact sheet reveals what the "less invasive" verification tier actually looks like. Many adults won't need to do checks, it notes, because they have accounts opened over 16 years ago, a credit card connected, or email addresses age-verified in other ways. That is a system where your financial data, account tenure, and email history become the mechanism by which you establish your right to use social media without further scrutiny. What "highly effective" Age assurance actually builds. Every reliable method of confirming a user's age requires collecting and processing real identity signals. Facial age estimation, document-based verification, and credit-linked age signals all involve data infrastructure that persists after the check, can be breached, and will eventually be sought by actors beyond the regulator who commissioned it. Kendall's letter acknowledges this tension, which is more than most government directives on the subject manage. The acknowledgment, unfortunately, does not change what the infrastructure becomes once it exists. This is the pattern the UK keeps building under child safety framing. Construct enforcement infrastructure, describe the privacy risks as a concern being taken seriously, and let Ofcom manage the tension. The surveillance that results is not a side effect of the policy. It is the output. And yet, Ofcom being asked to define the standard carefully, with privacy explicitly on the brief, is better than the alternative. A government that tasks a regulator to work out what "highly effective" means before drafting the regulations is doing more than most have managed at this stage. But should something this sensitive be made based on a "rapid assessment"? That's not really what you want to hear when talking about something that will affect your privacy that much. Ultimately, good process on the privacy question does not change what the underlying ban produces. Getting Mysterium VPN with 78% off won't fix the logic that keeps generating surveillance infrastructure in the name of child safety, but it will protect the privacy that infrastructure keeps chipping away at. Mysterium VPN really shouldn't be asked to choose between the two, but Mysterium VPN is where Mysterium VPN is and it's in its hands to do whatever Mysterium VPN can now to protect ourselves. Be part of the resistance, quietly. Dominykas Zukas Tech Writer and Security Investigator Dominykas is a technical writer with a mission to bring you information that will help you in keeping your digital privacy and security protected at all times. If there's knowledge that can help keep you safe online, Dominykas will be there to cover it.
Ofcom study finds widespread mobile signal problems on UK trains. Mobile phone and internet connectivity on Britain's railways remains poor for many passengers, according to new research published by the communications regulator Ofcom. The study, conducted for Ofcom by connectivity mapping company Streetwave, examined mobile performance across 24 sections of railway lines in England, Scotland and Wales. It found that mobile networks failed to meet Ofcom's benchmark for "good performance" in between 58% and 83% of tests, depending on the operator. The regulator defines good performance as download speeds of at least 5 megabits per second, upload speeds of 1.5Mbps and latency of no more than 50 milliseconds, a level considered sufficient for activities such as video calls, streaming and social media use. Among the four national operators assessed, EE achieved the highest proportion of successful results, meeting the benchmark on 42% of rail segments measured. Three recorded 21%, O2 20%, and Vodafone 17%. Ofcom said the findings demonstrate that many rail passengers continue to experience unreliable connectivity during journeys. The regulator attributed the problem partly to weak trackside mobile coverage and the difficulty signals can have penetrating some train carriage designs. The research also assessed onboard Wi-Fi services provided by train operators. According to Ofcom, these services met its performance standard only around 1% of the time. The regulator said outdated technology and speed restrictions were major factors behind the poor results. Separate reporting on the study identified significant variations between routes. The line between Basingstoke and Coventry was highlighted as one of the weakest-performing corridors, while the route between London Victoria and East Croydon recorded some of the strongest mobile coverage. Alongside the rail study, Ofcom published a broader report, Connectivity You Can Count On, which calls for coordinated action to improve mobile service nationwide. The regulator pointed to planned investment commitments by network operators, reforms to planning processes for telecommunications infrastructure, and potential technological solutions including satellite connectivity and spectrum sharing. It also said government involvement would be needed to address persistent rail connectivity problems. Natalie Black, Ofcom's Group Director for Infrastructure and Connectivity, said people "rightly expect connectivity they can count on" and that delivering it would require a "joined-up national effort" involving industry, government and local authorities. Industry groups have argued that maintaining reliable mobile coverage on moving trains presents particular technical challenges. Mobile UK, which represents the major network operators, said rail routes pose "unique structural and capacity challenges" and called for supportive regulatory policies and additional investment to address trackside coverage gaps. The government has already signalled interest in improving onboard connectivity, including exploring the use of satellite technology and fibre infrastructure in tunnels and other signal blackspots.
Ofcom ex-chair: broadcasters embarrassed by GB News following 'majority agenda' Michael Grade dismisses impartiality concerns, saying rightwing channel faces same rules as BBC, Sky and ITN Michael Grade, the recently departed chair of Britain's media watchdog, has accused broadcasters of being "embarrassed" by GB News because it covers the "agenda of the majority". Grade, who has recently retaken the Conservative whip in the House of Lords after stepping down from Ofcom, said he was now able to give his real view on the rightwing broadcaster, which has faced repeated accusations of partial and misleading coverage. "I can now speak [freely], as I'm not at Ofcom," Grade told Politics Home. "I honestly think they're embarrassed by the fact that there is a news organisation that has a different news agenda to them, that speaks to the agenda of the majority - if you look at the polls, a large swathe of the voting population, who have no voice on the BBC. "Immigration, Brexit, these are all issues that don't get the weight on the BBC, or haven't been able to, that GB News will give, so what's the problem?" A series of concerns have been raised over Ofcom's approach to regulating GB News under Grade's reign. He was appointed to the role under Boris Johnson's government in 2022. Former Ofcom figures have questioned its lack of intervention, and its decision not to change rules that allow figures from Reform UK to present GB News shows. However, Grade said the "same rules apply to GB News as apply to the BBC, Sky, ITN, whoever". "All news programmes are the result of editorial choices made all along the line. What story are we going to cover? How are we going to cover it? Who do we interview? What are we going to ask them? What are we going to use? Where does it go in the running order? "Everything's a choice, all the way up. [Just] because GB News make different editorial choices necessarily on each news day from the BBC, ITN or Sky, doesn't make it wrong. "[GB News has] actually got better and better. It's not difficult to comply; sometimes it's only a sentence in a script." Grade's remarks faced immediate criticism. Chris Banatvala, Ofcom's founding director of standards, who drafted its code and investigation procedures, disputed the peer's understanding of Ofcom's broadcasting code. "After reading hundreds of pages of Ofcom impartiality decisions, perhaps the clearest explanation for the regulator's failures is Lord Grade's suggestion that due impartiality can be achieved with little more than 'a sentence in a script'," he said. "Grade is also wrong about the criticism of Ofcom. No one seriously argues that GB News's editorial agenda is itself the problem. Decisions about which stories to cover have always been a matter for broadcasters, not the regulator. The evidence is now clear: Ofcom is not applying the same regulatory standards to GB News as other news services." A GB News spokesperson said: "GB News is Britain's No 1 news channel. It's because we believe journalism is there to serve the people of our nation and not the media establishment elite." Some senior TV figures believe the channel should not be allowed to broadcast in the way it does, with the vast majority of presenters, as well as guests, speaking from a rightwing perspective. Ofcom was criticised for failing to investigate GB News's interview with Donald Trump at the end of last year, after receiving complaints that the US president's claims about climate change, Islam and immigration had gone unchallenged. It has since announced it is investigating a show that repeated the interview a day after its original broadcast. GB News said it was "surprised and concerned" by what it described as Ofcom's "delayed decision" over the Trump interview, pointing to the regulator's previous decision not to pursue complaints about its original airing. "GB News stands firmly by its journalism and editorial standards," it said. Steven Barnett, a professor of communications at the University of Westminster, said: "Michael Grade appears to have rewritten the law on impartiality. "It is up to parliament to decide whether it wishes to change the law, but in the meantime let's hope that Ofcom under its new chairman [Ian Cheshire] is prepared to regulate GB News as parliament required."
Reissued: LTB 158/26 - BUSINESS & TRADE SELECT COMMITTEE - RECOMMENDATIONS TO GOVERNMENT REGARDING OFCOM. Dear Colleagues, BUSINESS & TRADE SELECT COMMITTEE - RECOMMENDATIONS TO GOVERNMENT REGARDING OFCOM As you will be aware, the CWU recently gave evidence to the Business and Trade Select Committee regarding the service quality crisis at Royal Mail and Ofcom's failure to properly regulate the wider sector. The CWU particularly emphasised the lack of regulation for parcel courier companies like Amazon and Evri, who use bogus self-employment models to undercut Royal Mail and hive off profits from our network, inhibiting the growth of the company. The Committee was not satisfied by either Royal Mail or Ofcom's responses to their investigation into service quality issues and had committed to ongoing scrutiny. We are therefore pleased to receive the Committee's recommendations on the regulation of postal services as a result of their investigation. Please see the attached document. The report starkly acknowledges Ofcom's failure to regulate the sector, stating "we conclude Ofcom is failing as the statutory regulator of the postal service to deliver on the task it has been set by Parliament". The Committee has therefore recommended a reset and an improvement plan for Ofcom to ensure they have a regulatory regime fit for the 21st century postal service. This involves Ofcom setting out a concrete plan for how they will improve their regulatory regime in a timely manner. The Committee have also stated that if the improvement plan fails to deliver meaningful change from Ofcom within six months, they recommend that the Secretary of State takes steps towards changes on Ofcom's duties and powers. They have also specifically recommended that the government take measures to ensure that "competitors are not able to free-ride on Royal Mail's infrastructure, nor undercut employment conditions through gig economy models." In addition, the Committee has recommended that the government also consider a network levy on competitors - this is a key demand from the CWU that we have pushed for several years. The Committee has also stated that they "have not heard persuasive evidence to refute the previous Business, Energy and Industrial Strategy Committee's finding that Royal Mail has deprioritised delivery of letters" and have recommended that Ofcom undertake an enhanced investigation to identify and root out this practice. This is a significant step in the right direction towards levelling the playing field for Royal Mail, among a market full of gig-economy competitors with poor pay and conditions. Our members' evidence has helped secure this set of far-reaching recommendations and forces Ofcom to properly regulate the sector. Royal Mail must now also ensure that they resolve the chaos in workplaces and stamp out the practice of prioritising parcels over letters, lest they face harsher sanctions. We will now continue campaigning for the government to accept these recommendations and go further to secure the future of our postal service. Our postal service and our members' jobs will not survive unless the sector is properly regulated and parcel giants like Amazon are made to pay their fair share. Please ensure branches and members have access to this report. We will keep you updated as to any further developments. Any enquiries relating to the content of this LTB should be referred to the General Secretary's department [email protected]. Yours sincerely, General Secretary Martin Walsh Deputy General Secretary (Postal) Reissue - LTB 158/26 - BUSINESS AND TRADE SELECT COMMITTEE - RECOMMENDATIONS TO GOVERNMENT REGARDING OFCOM LTB 158/26 - Att 1
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Industries
Government & Public Sector
Cybersecurity
Company Size
1,001-5,000
Company Stage
Grant
Total Funding
$920K
Headquarters
Cardiff, United Kingdom
Founded
2003
Find jobs on Simplify and start your career today