OOfcom is the UK’s communications regulator that oversees telecoms, broadcasting, the postal service, and the wireless spectrum. It licenses providers, sets rules, monitors markets, investigates complaints, and enforces penalties to protect consumers and ensure fair competition. It helps people access reliable home phone, mobile, TV, radio, and online services while guarding them from scams and bad practices. Its goal is to ensure everyone has access to essential communications technology and that the market stays competitive and healthy.
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$920K
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2003
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Meta challenges Ofcom in court for 'acting irrationally' in fine and fee pricing. News Reporter Meta has challenged the UK regulator in court over how it calculates fees and fines under the UK's online safety law, as it argued the methods are disproportionate and unlawful. The tech giant has questioned the media regulator, Ofcom, over its definition of 'qualifying worldwide revenue', which it uses to calculate financial penalties and fees for tech companies which earn over £250m a year. The parties are at a judicial review hearing in the English High Court on Tuesday and Wednesday. The regulator created and drafted the Qualifying Worldwide Revenue (QWR) provisions in September last year under the Online Safety Act, which introduced new protections against harmful online content. Under the rules, firms found to have breached safety rules can face fines of up to 10 per cent of qualifying worldwide revenue or £18m, whichever is the higher amount. Under the new rules, if Ofcom enforces against a single entity owned by a tech firm, such as a social media platform, it will calculate financial penalties based only on that entity's revenue. News updates. Stay ahead with our three daily briefings delivering all the key market moves, top business and political stories, and incisive analysis straight to your inbox. However, if the regulator enforces against multiple entities, including a firm's parent company and subsidiaries, it can instead calculate the amount based on the group's total revenue generated from everything, including non-regulated activities such as enterprise software. According to court filings seen by City AM, Meta has alleged the Online Safety Act does not give the regulator powers to include revenue for non-regulated services when pursuing multiple entities, and so Ofcom is breaching its own statutory powers and "acting irrationally" by creating a "double counting" approach to calculating fines and fees. The US tech firm is claiming Ofcom deliberately adopted the "broadest possible approach" of those rules to grant itself power to impose financial penalties on providers "at an unprecedented level of magnitude." Ofcom, however, argued that Meta "is incorrect" and that it "struck a careful balance" in adopting its approach to calculating financial penalties. "A fundamental flaw with this argument is that it was no part of the purpose of the QWR Regulations to set the 'level' of any penalty. The QWR Regulations determine the methodology for calculating the maximum penalty in a particular case, but Ofcom will determine the appropriate and proportionate level of penalty on the facts of the case at hand," Ofcom said in court filings seen by City AM. In a statement, a Meta spokesperson said the tech giant is "committed to cooperating constructively with Ofcom as it enforces the Online Safety Act." "However, we and others in the tech industry believe its decisions on the methodology to calculate fees and potential fines are disproportionate. We believe fees and penalties should be based on the services being regulated in the countries where they're being regulated. This would still allow Ofcom to impose the largest fines in UK corporate history," the spokesperson said. An Ofcom spokesperson said in a statement: "Parliament has charged us with the job of regulating an industry that has been unregulated and unaccountable for more than 20 years." "Effective regulation relies on our ability to gather information, levy appropriate fees, issue fines and apply the law as intended. While legal challenges are an important part of any regulatory regime, we will defend them robustly as part of our mission of making life safer online for people in the UK." Regulator 'operating in a highly litigious environment' During a meeting for the House of Lords Communications and Digital Committee on 15 September, Ofcom's group director for online safety, Oliver Griffiths, said the regulator is "operating in a highly litigious environment" as it is facing two lots of legal proceedings brought by Meta over its fee calculation, amongst other online service providers bringing similar claims. Griffiths added the regulator has "a raft of services that are bringing judicial reviews against us for trying to collect data so that we can monitor and evaluate what is happening" with the online safety regime.
Meta, TikTok and X challenge Ofcom over data demands. Meta, TikTok and X told a London court that February's information notices were disproportionate, with X calling them the most burdensome request it has received from any regulator anywhere. Meta, TikTok and X are fighting Ofcom, Britain's communications regulator, over demands for detailed data on how they police their own platforms. The dispute concerns information notices Ofcom issued in February under the Online Safety Act, and the three companies took their objections to court this week. The hearing concludes on Wednesday, with a separate Meta challenge listed for the following week. What the regulator asked for is specific. It wants to know how many posts each platform removed or made less visible, and how many users were exposed to harmful content. The notice covers seven separate Meta services. Each company objects on different grounds. X described the demand as the most burdensome information request it has received from any regulator in any jurisdiction. Meta argued that Ofcom sought wide-ranging and granular material without a clearly defined regulatory purpose, while TikTok said the regulator went around an existing monitoring arrangement that carried its own safeguards. Ofcom's answer went to its mandate rather than to the detail. "Parliament has charged us with the job of regulating an industry that has been unregulated and unaccountable for more than 20 years," a spokesperson said. The regulator added that it needs the information to judge whether the new regime is working, and that it had already narrowed the scope before issuing the notices. The power to ask is in dispute. An information notice is the most basic instrument the Act gives Ofcom, and that is what makes this case larger than its subject matter. The Online Safety Act passed in 2023 and its duties came into force in stages, with obligations on illegal content enforceable from March 2025 and child safety duties following later that year. Serious breaches carry fines of up to 10% of a company's global turnover. Underneath that sits a separate and smaller power. Ofcom can demand information, and failing to answer is its own offence with its own penalty. The regulator pursues that before it reaches any question about whether a platform's safety measures are adequate. So this hearing is not about whether Meta, TikTok or X are meeting their duties. It is about whether the regulator can compel the data it would use to find out. The formal regime is not running yet. There is a second route to this information, and it has not opened. The Act creates a category of the largest services, and those placed in it carry a duty to publish transparency reports to a format Ofcom sets. That machinery has slipped, and the register naming which services fall into the top category moved to July 2026 after a legal challenge by the Wikimedia Foundation led Ofcom to reconsider how categorisation should apply. The first transparency reports are now due in summer 2027. The gap explains a good deal of the argument, because Ofcom is using a general power to ask for data now, roughly 18 months before the purpose-built regime would deliver it. TikTok's complaint that the regulator bypassed an existing arrangement points directly at that. Whether the general power can stand in for the specific one is the question underneath the dispute, and the part with consequences for every service the Act touches. Every fine has hit A small operator. The enforcement record to date gives the dispute its context, and the pattern in it is striking. In its first twelve months of enforcement Ofcom opened investigations into 30 companies covering 96 sites and apps, and issued 16 fines against six providers totalling roughly £4M. The names on those penalties are not the ones in court. The largest went to 8579 LLC at £1.4M in February, AVS Group at £1.05M last December, Kick.com at £830,000 and the imageboard 4chan at £520,000, with daily penalties of between £100 and £500 accruing on top. Collection has been another matter. Of around £3M imposed by March this year, approximately £55,000 had actually been paid. That says something about enforcing penalties against operators outside the United Kingdom with few assets inside it. The contrast is the point. The regulator has fined small sites that ignored it, and is now in court with the large platforms over whether it can require them to produce numbers. Comparable numbers are the prize. The data in question is not information the platforms lack. It is information they have generally published on their own terms. Every major platform releases transparency figures, in its own format, using its own definitions of what counts as harmful, over periods it chooses. Those reports are genuinely informative and almost impossible to compare with one another. A regulator asking the same questions of seven services in one shape is asking for something different. Comparability exposes which platform removes more, which leaves more visible, and how many people saw the material before anything happened. That is the evidence any later enforcement decision would rest on. That explains both the regulator's insistence and the companies' resistance, without either side needing to be acting in bad faith. Europe went the same way for connected products, writing obligations into law rather than guidance and accepting the compliance cost that follows. What the ruling settles. The outcome shapes the regime rather than any individual company's safety record. A ruling for the platforms would force Ofcom to narrow what it asks for, which in practice means a smaller evidence base for every judgement it makes afterwards. A ruling for the regulator leaves the notices standing and the data flowing, and establishes early that the information power works as written. Neither answers the question the Act exists to address, since nothing decided this week establishes whether these platforms are meeting their duties on illegal content or child safety. It establishes only whether the regulator can gather the material to assess them. The hearing ends on Wednesday and Meta's separate case follows next week, which puts a first reading of how far Britain's online safety powers reach within a fortnight.
Meta, TikTok, X challenge UK watchdog over online safety data demands. Monday, 05 Oct 2026 | 11:29 PM MYT LONDON, Oct 5 (Reuters) - Meta, TikTok and X are challenging British regulator Ofcom over the amount of information it is demanding they provide under Britain's nascent online safety regime. The challenge is one of the first in relation to the 2023 Online Safety Act, which sets tougher standards for platforms such as TikTok, X and Meta's Facebook and Instagram with the aim to protect children from harmful and illegal content. Ofcom has been gradually implementing the regime, with its requirements backed up by the threat of fines of up to 10% of a company'sglobal turnover for the most serious breaches. In February, it issued information notices requesting detailed content moderation metrics from the tech companies, including data on how many posts were removed or had visibility restricted, and how many users were exposed to harmful content. But Meta, TikTok and X say the notices create unprecedented regulatory burdens, with one witness statement submitted by X describing it as "the most burdensome information request X has received from any regulator in any jurisdiction". Meta said in court filings that Ofcom wanted it to provide "wide-ranging and granular information" about seven of its services for no clearly defined regulatory purpose. TikTok also said that Ofcom had circumvented an alternative monitoring regime with specific safeguards in place. Ofcom said the information was genuinely needed to evaluate whether the new regime was working and it had narrowed the scope of information it required before implementation. "Parliament has charged us with the job of regulating an industry that has been unregulated and unaccountable for more than 20 years," an Ofcom spokesperson said in a statement. This week's hearing concludes on Wednesday, with a separate legal challenge brought by Meta over how fees and penalties are calculated expected next week. (Reporting by Paul Sandle; Editing by Sam Tobin and Alexander Smith) Is this article useful?
UK study finds widespread exposure to unwanted content as online rules tighten. 20 September 2026 More than three-quarters of UK adult internet users say they encountered material they regarded as hateful during the previous year, according to new Ofcom research examining how people experience potentially harmful and distressing content online. The findings arrive as Britain's communications regulator develops additional requirements for the largest digital platforms under the Online Safety Act. Ofcom commissioned YouGov to survey 4,443 UK adults in February 2026, with the sample designed to be nationally representative. Among adult internet users, 77% said they had encountered content they considered hateful during the preceding 12 months, while 58% reported seeing such material at least weekly. The research measured respondents' perceptions rather than determining whether individual examples met the legal definition of illegal hate speech. Reported exposure was particularly high among some groups. Around 90% of LGBTQ+ respondents and 85% of people from minority ethnic backgrounds said they had encountered material they regarded as hateful. The rate was also 90% among internet users aged 18 to 24. Women and men reported broadly similar overall exposure, although women were more likely to report encountering sexist material. Much of the content was encountered without users actively looking for it. More than three-quarters of those who had experienced perceived online hate said they came across it while scrolling, while more than half encountered it through comments or replies. The findings place greater attention on personalised feeds, recommendations and other systems that influence what users see rather than focusing solely on material people deliberately search for. Separate Ofcom research examined adults' experiences with online material promoting suicide, self-harm and eating disorders. Unlike the larger YouGov survey, this was qualitative research involving 30 adults with direct experience of such material and five professionals working with affected people. Participants described cases in which content they had previously searched for continued to appear through recommendations or automated playback after they no longer wanted to see it. Because of the study's design and size, these experiences cannot be treated as estimates of how frequently the same patterns occur across the wider UK population. The research also identified a more complicated attitude towards filtering than simply wanting potentially upsetting material removed. Participants generally supported tools allowing them to block or mute accounts and indicate that they wanted to see less of particular subjects. Some, however, were reluctant to remove categories of content completely because they wanted to remain informed about issues affecting their communities, support other users or continue encountering different perspectives. Content warnings were another area where participants expressed preferences for greater individual control. Warnings requiring users to make an active decision before opening potentially disturbing material were generally regarded as more useful than notices that disappeared automatically. The findings suggest that some users favour systems that provide information and choice before viewing content rather than automatically preventing access to it. The research has a direct connection with Britain's developing online-safety regime. Ofcom says the findings are contributing to its evidence base as it considers additional requirements for Category 1 services, which include some of the country's largest social-media, video and messaging platforms. The regulator is currently consulting on measures covering user controls, identity verification, complaints, terms of service, privacy and freedom of expression, with the consultation scheduled to close on 2 October. The regulatory work is progressing while Ofcom faces legal challenges from several technology companies over aspects of the Online Safety Act's implementation. Meta is contesting the Category 1 classification of Instagram and WhatsApp, while other disputes concern regulatory fees and Ofcom's information-gathering powers. There is no evidence that the latest research was commissioned specifically in response to those cases, but its findings form part of the evidence being developed as Ofcom determines how the legislation should operate in practice. The findings ultimately point towards a regulatory challenge that extends beyond deciding which material should remain online. Users reported wanting greater influence over what recommendation systems and feeds place in front of them while retaining the ability to access material they choose to see. As Britain moves into the next phase of implementing its online-safety regime, the balance between protection, individual choice and platform responsibility is likely to remain one of the central issues facing regulators and technology companies.
Ofcom strengthens rules on non-consensual intimate images. UK communications regulator Ofcom has opened a new enforcement programme examining how online services are adopting technology designed to prevent the spread of known non-consensual intimate images (NCII), concerning all services covered by the Online Safety Act. The programme forms part of Ofcom's wider work to improve online safety for women and girls, who the regulator says are disproportionately affected by harms including intimate image abuse, cyberflashing, stalking, harassment and coercive behaviour. Ofcom has formally issued amended codes introducing measures around "hash matching", a technology that can identify known images without requiring platforms to directly view the underlying content. The measures come into effect on September 30, after which Ofcom says formal enforcement action under the programme can begin. The regulator is working with StopNCII.org, which maintains a database used by platforms to identify known non-consensual intimate images. Ofcom and StopNCII.org have signed a memorandum of understanding covering information-sharing and cooperation around the technology's adoption. The development is relevant to dating services because intimate image abuse can occur both through the sharing of content between users and through the wider circulation of images uploaded elsewhere. Dating apps are also subject to Online Safety Act obligations covering illegal content and other specified harms. Ofcom said its work will examine whether relevant services are implementing the new measures effectively, while also continuing broader engagement with platforms on safety-by-design. The regulator previously published guidance containing more than 60 examples of measures that services could adopt to improve women and girls' online safety, beyond their minimum legal requirements. Alongside the enforcement programme, Ofcom has opened a Call for Evidence seeking information about how women and girls' experiences online have changed since its previous guidance was published in November 2025. Responses are due by 5pm on November 4, 2026, with findings expected in summer 2027. The regulator is also preparing further policy work. It plans to consult by the end of 2026 on a new duty requiring services to remove non-consensual intimate images within 48 hours of being reported. The duty stems from the Crime and Policing Act 2026.
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Industries
Company Size
1,001-5,000
Company Stage
Grant
Total Funding
$920K
Headquarters
Cardiff, United Kingdom
Founded
2003
Find jobs on Simplify and start your career today