Guest transaction data is proving to be a valuable resource as restaurants grapple with rising costs and decreasing traffic, executives at restaurant technology provider Olo said Tuesday (Feb. 25). The company’s solutions have demonstrated this by helping restaurants generate guest transaction data and then use it to gain actionable insights, create personalized marketing and increase profitable traffic, Olo Founder and CEO Noah Glass said Tuesday during the company’s quarterly earnings call. At a time when restaurants are desperate to increase traffic, it is tempting to revert to discounting and deals, but it is more profitable to gather guest data with the guest’s permission and use it to personalize the guest experience, Glass said

CALABASAS, Calif., Feb. 18, 2025 /PRNewswire/ -- 54th Street Restaurants has officially partnered with Curbit to implement its dynamic kitchen capacity management system, a move set to enhance operational efficiency, reduce wait times, food dwell time, and improve guest satisfaction across its locations.Following a successful pilot at several 54th Street locations, Curbit's innovative platform demonstrated a 73% reduction in food dwell time, synchronizing guest expectation with real-time speed of service, ensuring fresher food and faster pickups. The pilot also resulted in a 10% increase in capacity of digital orders and a 3% improvement in guest sentiment, proving the impact of real-time kitchen management on throughput and the customer experience."With the rise of digital ordering, it's critical that we optimize our kitchen workflows to maintain food quality and guest satisfaction," said Al Stenner, Vice President and CIO at 54th Street Restaurants. "Curbit's ability to dynamically adjust pickup times and provide guests real-time SMS updates by tapping into QSR Automations kitchen data, has streamlined our operations and allowed us to serve our guests more efficiently. Now, when guests pickup their food, we're very confident it will be handed off on-time at peak freshness."Curbit's real-time order orchestration and intelligent capacity management will now be rolled out across all thirty-two of 54th Street's locations.Key features include:Dynamic lead-times that adjust to changes in kitchen capacityReal-time SMS updates keeping guests informed about order progress.Speed of service insights to optimize kitchen performance and maximize throughput."54th Street Restaurants is setting a new standard in digital order management by supercharging their existing Olo ordering system and QSR Automation's Connect Smart Kitchen with Curbit. Now, they have the ability to enhance both order efficiency and the guest experience with maximized kitchen throughput and fresher food handoffs," said Scott Siegel, Co-Founder and CRO at Curbit

CALABASAS, Calif., Jan. 21, 2025 /PRNewswire/ -- Curbit, the first AI-powered kitchen capacity management solution for the restaurant industry, is pleased to announce a partnership with Equator Coffees, a renowned specialty coffee roaster and retailer. This collaboration aims to optimize Equator Coffees' digital ordering system by integrating Curbit's dynamic order throttling capabilities with Olo (NYSE: OLO), a leading restaurant technology provider, enhancing operational efficiency and customer satisfaction.Equator Coffees, established in 1995, has built a reputation for its commitment to quality, sustainability, and social responsibility. With eleven retail locations and a robust online presence, the company sought to address challenges related to static quote times in its digital ordering process. These challenges often led to inefficiencies in kitchen operations and customer dissatisfaction due to inaccurate order readiness estimates.To resolve these issues, Curbit recommended the adoption of Olo's online ordering solution. Through their integration with Olo, Curbit is able to dynamically update a brand quote times based on real-time kitchen capacity