Omilia partners with Telarus. Sep 2, 2026 Omilia, a customer experience solutions provider, has partnered with Telarus, a technology services distributor, enabling Telarus's nationwide network of technology advisors to bring Omilia's full Agentic CX platform to enterprise clients in the United States and the United Kingdom. Through this partnership, companies working with Telarus advisors gain access to Omilia's Agentic CX platform, including the following: * Voice and Chat Agents: Self-learning conversational AI that autonomously handles complex customer interactions end to end across voice and digital channels. * Authentication Agents and TalkGuard: Multi-layered anti-fraud defense combining passive and active voice biometrics for frictionless identity verification, with real-time detection of spoofed numbers, replay attacks, and AI-generated voices. * CSR CoPilot: Real-time agent assistance surfacing next-best actions and knowledge content during live interactions. * Workforce AI: Automated quality management that scores every human and AI interaction for compliance and resolution effectiveness. "Most conversational AI on the market today is a thin layer stitched on top of someone else's model, which means the enterprise buying it inherits someone else's token costs, someone else's uptime, and someone else's roadmap. It is our end-to-end stack so our clients don't have to make that trade-off. That matters more, not less, as we scale. This partnership is part of how we're expanding beyond our own direct footprint into new markets, selling-with, delivering-with, supporting-with, and expanding-with Telarus's advisors giving enterprise buyers across the U.S. and U.K. a trusted way to get a production-ready platform without the vendor risk," said Nick Delis, chief revenue officer of Omilia, in a statement. "The appetite for enterprise-grade AI among our advisors' clients is massive, but so is the need for a platform that's proven at scale and doesn't carry the cost or complexity baggage of stitched-together solutions. Omilia gives our advisors a full-stack conversational AI offer they can bring to CX-focused accounts with confidence," said Samantha Nelson, vice president of CX and AI at Telarus, in a statement.

Omilia, a global leader in self-learning agentic customer experience technology, has appointed Ted Jordan as Vice President of US Customer Support and Experience. Jordan will oversee support strategy, delivery, project management, and customer success management as the company's US enterprise customer base expands across banking, insurance, healthcare, and utilities sectors. Jordan brings over 20 years of experience in customer support and service strategy. Most recently, he served as Senior Vice President of Customer Support at Five9, where he led initiatives that modernised global support operations and achieved industry-leading Net Promoter Scores. Earlier in his career, he spent more than 20 years at Access Worldwide, progressing from Vice President of IT to Chief Operating Officer.

Omilia appoints Ted Jordan as Vice President, US Customer Support and Experience. September 1, 2026 Five9 veteran, who scaled global support operations to industry-leading NPS, joins Omilia to scale its self-learning CX platform's proven results across its growing US enterprise customer base. ATHENS, Greece-(BUSINESS WIRE)-Omilia, a global leader in Self-Learning Agentic CX, today announced the appointment of Ted Jordan as Vice President of US Customer Support and Experience, to oversee support strategy, delivery, project management, and customer success management. With a mandate to bring analytics-driven, predictive and outcome based practices to Omilia's fastest-growing market, he will be responsible for delivering the success metrics that enterprises demand and Omilia's platform can provide: successfully handling real call volumes that scale, under the compliance scrutiny that regulated companies demand, and with the total experience their customers expect. He joins as Omilia's US enterprise customer base grows in scale and complexity, across banking, insurance, healthcare, utilities and more. Jordan brings more than two decades of experience in customer support and service strategy. Most recently, he served as Senior Vice President of Customer Support at Five9, where he led initiatives that modernized global support operations, expanded self-service, and used predictive analytics to deliver faster, more reliable outcomes, achieving industry-leading Net Promoter Scores. He previously spent time as Vice President of Customer Service and as Senior Director of Technical Account Management at Five9. Earlier in his career, he spent more than 20 years at Access Worldwide, rising from Vice President of IT to Chief Operating Officer. "What drew me to Omilia is the proof already exists, customers can point to real, measurable outcomes at scale, not promises about what the platform might do," says Ted Jordan. "That's rare in this market, and it's not an accident, it's the result of a platform built to keep learning and improving instead of plateauing after go-live. I've always been obsessed with what happens once AI is actually switched on inside a real enterprise, and that's exactly the work ahead of me here: taking practical AI and making it perform inside complex, regulated environments, at scale, so every customer feels it. That's my focus as we grow in the US." "Our US customers didn't choose Omilia because of a demo, they chose us because the platform delivers results that hold up under scrutiny at some of the most regulated institutions in the world," says Nick Delis, CRO at Omilia. "Ted's track record is about keeping that promise after the sale: resilient performance and real numbers, sustained at scale. That's exactly the discipline our customers need as they scale with us, and we're glad to have him leading it." About Omilia Omilia is the global standard for AI-driven customer service transformation. Our native Self-Learning CX Agents revolutionize how enterprises engage with customers - automating interactions with precision, empowering human agents in real time, and delivering seamless, personalized experiences across all channels. Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, we enable enterprises to move decisively and safely into the era of Agentic contact centers. Omilia's Self-Learning Agentic AI learns from across the entire customer journey - from self-service to live agent interactions - unlocking continuous improvement and breaking the "glass ceiling" of containment that legacy siloed models can't achieve. Omilia is trusted by the world's most demanding enterprises including Capital One, Discover, Taco Bell, RBC, DWP, First Financial Bank, Purolator, and PSEG. Built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction - all while preserving the human touch where it matters most. For media inquiries, please contact: Ryan Kam Chief Marketing Officer, Omilia [email protected] Featured Research