Ondaro, a ServiceNow Elite Partner, has launched Lighthouse, an AI-enabled activation plan for ServiceNow's AI Control Tower. The service addresses the challenge facing enterprises as ServiceNow now embeds AI Control Tower capabilities in every AI Native SKU, with new customers receiving expanded capabilities free for one year. Lighthouse delivers a customised activation plan within 24 hours, combining AI-enabled discovery with a one-page roadmap. The plan identifies the customer's starting profile across four adoption patterns, maps capabilities to three stages, highlights foundation gaps and establishes value metrics visible to leadership. Gartner projects 40% of agentic AI projects will fail by end of 2027, mostly due to governance gaps. Ondaro's service aims to help enterprises maximise their free year of AI Control Tower access with tailored implementation plans.

Ondaro names Ben Durham-Kilcullen as first Chief AI Officer to drive AI transformation. * May 5, 2026 The chief AI officer appointment highlights a strategic move as Ondaro names Ben Durham-Kilcullen as its first Chief AI Officer. This signifies an intense dedication towards AI-led growth. The firm intends to foster innovation through enhanced AI leadership. This explains why Ben Durham-Kilcullen will spearhead the firm's AI initiatives. The role of chief AI officer will ensure the seamless integration of AI in business processes. In addition, Kilcullen possesses profound knowledge about AI and digital transformation. It is for this reason that he will concentrate on developing scalable AI systems and boosting efficiency. As a result, Ondaro aims to enhance productivity and competitiveness. "Joining a team already at the forefront of enterprise transformation on ServiceNow at the exact moment AI is redefining what that transformation looks like is a rare opportunity," said Durham-Kilcullen. "Too many organizations are stuck in pilot mode. We have the opportunity to help customers move beyond experimentation and become truly AI-driven. I'm excited to build on Ondaro's deep platform expertise to deliver real, lasting impact from day one." "Adding a technologist of Ben's caliber to our executive team comes at a pivotal moment as AI reshapes how work gets done," said Jeff Gregory, CEO of Ondaro. "He brings a rare combination of technical depth and outcome-driven thinking that aligns directly with how we serve our clients. We're thrilled to welcome him as we continue helping organizations navigate what's next." Accelerating enterprise AI transformation and adoption. In addition, the role includes developing governance frameworks for responsible AI use. It ensures alignment between business objectives and technology investments. The chief AI officer appointment reflects the increasing importance of AI leadership in enterprises. Furthermore, Ondaro continues to invest in advanced technologies to drive innovation. It aims to create long-term value through strategic AI initiatives. Overall, this appointment positions Ondaro for sustained growth in a digital-first environment. It also highlights the role of AI in shaping future business strategies. Gregory adds: "Many firms are layering AI onto a decade-old delivery playbook and calling it transformation. It's not. Our clients have moved past use cases and are asking for operating models, governance, and demonstrable value. We've already been building those solutions, and Ben's joining allows Ondaro to scale and expand them. He's done this in healthcare, financial services, and higher education, where the bar for governance and outcomes is highest. That's the wave our clients are paddling into now, and we're already riding it." Explore IT Tech News for the latest advancements in Information Technology & insightful updates from industry experts!

Ondaro proud to sponsor ServiceNow's 2026 Best Employee Experience Winner Dinner at Knowledge. At this year's ServiceNow Knowledge, Ondaro is honored to serve as the exclusive sponsor of the Best Employee Experience Contest Winner Dinner. This invite-only event brings together the organizations who made it in the Top 5 Best Employee Experience 2026 contest hosted by ServiceNow. These organizations are raising the bar for employee experience on the ServiceNow platform, and Ondaro LLC is happy to recognize the innovation, strategy, and execution behind their success. Its connection to this moment runs deep. Over the past two years, four of its clients have earned a place in the Top 10, a reflection of the strong outcomes that come from true partnership and shared vision. This year continues that momentum. Ondaro LLC is proud to see its clients, UCLA Health recognized in the Top 10, and the NBA in the Top 5. Opportunities like this don't happen in isolation. They are the result of close collaboration, trust, and a commitment to pushing what's possible on the platform. Ondaro LLC is grateful to ServiceNow for the continued partnership and for creating a space to celebrate the leaders shaping the future of employee experience. Ondaro LLC is looking forward to an incredible evening and wish all of this year's finalists the best of luck. Don't forget to check out what else Ondaro has going on at Knowledge and Ondaro LLC can't wait to see you in-person in Vegas May 5-7. Ondaro LLC is with you for what comes next. You're working in a rapidly shifting environment. Global dynamics, AI advancements, heavy competition-the only certainty is change. Ondaro LLC get it. And Ondaro LLC is here to help you harness the full potential of ServiceNow to simplify transformation. Let's navigate the future together.