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Pass the Keys

Full-service short-term rental management service

Overview

Pass the Keys provides full-service property management for short-term rentals. It handles everything from listing creation and pricing optimization to 24/7 guest support, cleaning, and maintenance, enabling property owners to maximize rental income with less hands-on work. The product works by using technology to manage listings, optimize rates, coordinate guest communications, and arrange on-the-ground services, offering a seamless experience for hosts and guests. It differentiates itself from competitors by offering an end-to-end, tech-enabled management solution that scales across multiple properties and supports owners with 24/7 operations. The company’s goal is to simplify short-term rental management for property owners and grow its service footprint, helping hosts earn more with less effort.

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About Pass the Keys

Simplify's Rating
Why Pass the Keys is rated
B
Rated B on Competitive Edge
Rated B on Growth Potential
Rated B on Differentiation

Industries

Data & AnalyticsConsumer SoftwareEnterprise SoftwareReal Estate

Company Size

51-200

Company Stage

Late Stage VC

Total Funding

$4.4M

Headquarters

London, United Kingdom

Founded

2015

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What believers are saying

  • Stasher partnership on 29 June 2026 improves guest convenience and differentiates the host experience.
  • Pass the Keys reported 2,000 properties across 65+ locations and 9,000-plus Trustpilot reviews.
  • Regulation-heavy onboarding helps capture anxious owners as 2026 rules push amateurs out.

What critics are saying

  • England's mandatory short-let registration scheme later in 2026 adds compliance costs and listing friction.
  • Scotland's licensing regime and council restrictions can block inventory, especially in London and control areas.
  • Airbnb, Booking.com, and Vrbo can bypass Pass the Keys with their own host management tools.

What makes Pass the Keys unique

  • Pass the Keys combines 20+ platform distribution with local franchise operators and central compliance support.
  • Its 2026 host portal, pricing automation, and quality guarantee tightly package operations for owners.
  • Manchester, Chilterns, Gloucester, and Doncaster launches show repeatable geography-by-geography expansion momentum.

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Funding

Total Funding

$4.3M

Below

Industry Average

Funded Over

4 Rounds

Late VC funding comparison data is currently unavailable. We're working to provide this information soon!
Late VC Funding Comparison Coming Soon

Benefits

  • Remote Work Options
  • Flexible Work Hours
  • Hybrid Work Options
  • Stock Options
  • Paid Holidays

Growth & Insights and Company News

6 month growth

-1%

1 year growth

-1%

2 year growth

0%
Pass the Keys Limited
Oct 23rd, 2026
Pass the Keys expands operation in Manchester! Meet Phil & Donna.

Pass the Keys expands operation in Manchester! Meet Phil & Donna. Pass the Keys launches a new franchise in Manchester - meet its newest partners Phil & Donna. Pass the Keys, the UK's largest professional Airbnb cohost, is now expanding within Manchester. Pass the Keys maximises income for homeowners by listing... by Pass the Keys Manchester Pass the Keys Services Airbnb Management Manchester 23 Oct 2026 Pass the Keys launches a new franchise in Manchester - meet its newest partners Phil & Donna. Pass the Keys, the UK's largest professional Airbnb cohost, is now expanding within Manchester. Pass the Keys maximises income for homeowners by listing their properties on short term letting sites such as Airbnb & Booking.com. Phil and Donna will now bring professional short-let management in Manchester to even more local homeowners. Pass the Keys offer a comprehensive holiday home management service, caring for your property, whilst ensuring you make the best financial returns possible. Can you tell Pass the Keys a bit about yourselves? Pass the Keys is Phil Gates & Donna McCormick Smith. Pass the Keys has been partners for twenty years and have spent the past eight years living in Manchester. Pass the Keys has two young boys aged five and three. Phil: I was brought up in Cheshire and the Isle of Man, studied law at Oxford, then somehow 'fell' into the film industry in London. I work predominantly as a location and production manager on feature films, and I've also produced a couple of films of my own. Pass the Keys is a new and exciting venture for me. Donna: I was brought up on the Isle of Man and studied Equine Science as I'd always wanted to work rehabilitating horses. I spent a few years thereafter working with an Olympic Event rider before finding work as an animal trainer in film. I've worked on the Harry Potter films and Bond. Latterly, I've been a mum to its two boys. I'm really excited about starting work again with Pass the Keys. Both: Having worked for twenty years in the film industry, the recent lockdown provided an opportunity to step back and re-evaluate its careers. Pass the Keys has always 'lived to work' but with a young family, its priorities have changed, and Pass the Keys were looking for a career opportunity that would allow Pass the Keys to spend more time at home. Pass the Keys also wanted to find something really exciting to do together. Pass the Keys provided Pass the Keys with the opportunity to work together and build a tangible, thriving business from the comfort of its own home. What drew you to partnering with Pass the Keys? Providence... Pass the Keys saw an advert for the franchise opportunity and were inspired by the Airbnb management concept underlying Pass the Keys. The idea that Pass the Keys could successfully manage a large portfolio of short let or holiday let properties utilising Pass the Keys' technology and support was very appealing. The business franchise model is incredibly exciting and Pass the Keys is hugely impressed by the company's success. There is a palpable energy within Pass the Keys that is infectious. The technology and in-house support are exceptional and will allow Pass the Keys to really concentrate on developing a strong portfolio of properties, whilst ensuring that Pass the Keys is providing an amazing service to its clients, and to its guests. For Pass the Keys, it's about finding the right properties to manage to create a unique selection of great places to stay. By adding the finer details, Pass the Keys aim to make each and every stay unique, and that's how Pass the Keys plan to stand out and maximise returns for its hosts. It's a brilliant opportunity for Pass the Keys. Why is Manchester ideal for short term letting on platforms like Airbnb? After years of post-industrial decline, in recent decades, Manchester has undergone widespread urban regeneration that has injected new life into this cultural behemoth of a city. With an expanding expat population, an internationally focused local economy, and a deep community spirit, Manchester is a welcoming and thriving city. Whilst the current pandemic has had profound effects on the local economy, it's certain that Manchester's economy will rebound strongly as Pass the Keys all adapt to the realities of the 'new normal'. There's still a huge demand to live and work in this dynamic city, and with good reason. Recent developments include the transformation of the city centre towards a more localised way of living and working. It is likely that the different districts of the city will further develop their own individual identities. Reports show that the major residential developments within the city centre are selling at pre-pandemic levels, and there's a resurgence of available lettings on platforms such as Airbnb. There's a growing demand in (and for) Manchester which means that there's a great opportunity to start short letting right now. After London and Edinburgh, Manchester is the UK's 3rd most popular destination for international visitors. It receives 3.4m domestic staying visitors per year and is the 5th largest ICCA ranked City for business and conference events within the UK. The tourism sector for the City alone is worth £4.5 billion per annum. As the city grows as a northern power house, so to does the increasing demand for short let accommodation. Significant sector growth in areas such as media production and technology have also increased demand for short to mid-term lets for corporate clients so there is a range of potential guests. The beauty of short letting platforms like Airbnb is that visitors can choose the neighbourhoods and districts where they would like to stay; there is so much freedom in booking with Airbnb which is what makes is so popular. Why does Manchester need Pass the Keys? There is a growing market of people searching for short stay accommodation in which they can enjoy the comforts of home, whilst also enjoying the cleanliness and amenities of 5* hotels. This appetite has been fuelled by the current pandemic, with visitors preferring the idea of having their own 'front door'. Pass the Keys is keen to take advantage of this opportunity by helping potential hosts who might never have considered the opportunities offered by short term letting on platforms like Airbnb. Here at Pass the Keys, Pass the Keys help homeowners and landlords maximise on the returns from their properties. When managed properly, short term letting provides a substantially higher income than a standard tenancy, allowing property owners to reap ample financial rewards without the hassle of personally managing their property themselves. Pass the Keys have worked hard developing their business over the past few years. Pass the Keys offer a complete short let management solution that covers all bases, from vetting guests thoroughly, 24/7 guest support, and 5* hotel quality service. Moreover, its bespoke services have been awarded with professional Airbnb co-host status; Pass the Keys is far from the average Airbnb management company. The original concept behind Pass the Keys was to provide the ultimate Airbnb management solution. Since its launch in 2015, the company has been constantly developing by looking at different opportunities within the short and mid term lettings market. They are hugely responsive and will be a great partner now and in the future. What is your top tip for homeowners who short let their property on sites like Airbnb? Make time and effort to ensure that your property is properly described and presented on Airbnb for optimum interest. Against the ever increasing competition from other short let property owners, it's important that your property possesses charm and individuality. At present, the obvious key concern for any guest is the cleanliness of the property; here at Pass the Keys, Pass the Keys provide bespoke Airbnb cleaning services as part of its comprehensive property management plan. If you have a property in Manchester, and are interested to find out how much you could earn as a short let Airbnb host, why not give Pass the Keys Manchester a call on 0208 050 2818. You can also visit its website to get a quote on how much your property could earn through short letting. Simply visit www.passthekeys.co.uk/manchester. Best UK Short-Let Management Services for a Hands-Off Launch Holiday Let Planning Rules in Swansea: What Property Owners Need to Know

Stasher
Jun 29th, 2026
Stasher partners with Pass the Keys: seamless luggage storage for short-let guests.

Stasher partners with Pass the Keys: seamless luggage storage for short-let guests. 29 June 2026 Table of contents Stasher is excited to announce a new partnership between Stasher and Pass the Keys, the UK's leading professional short-let property management company bringing its luggage storage network directly to their guests across the UK and beyond. Whether guests are arriving before check-in or killing time after check-out, Stasher makes it easy to drop the bags and get exploring. Who are Pass the Keys? Founded in 2015, Pass the Keys is the UK's leading full-service short-let property management company. They manage over 2,000 properties across 65+ locations, handling everything from listing and pricing to guest communication and housekeeping - so property owners don't have to. With a 4.8 on Trustpilot (9,000+ reviews) and 4.9 on Google Reviews, their reputation for quality speaks for itself. What do Pass the Keys Offer? Pass the Keys provides a complete, end-to-end management service for short-let properties. Their hosts get access to a suite of tools designed to maximise the performance of their property with zero hassle: * Listing & distribution across 20+ platforms including Airbnb, Booking.com, and Vrbo * Dynamic pricing technology that automatically adjusts rates based on demand, seasonality, and local events * 24/7 guest support from enquiry through to check-out * Professional cleaning & quality checks with mandatory post-clean photo verification before every guest arrives * The Host Portal - a real-time dashboard showing bookings, earnings, reviews, and cleaning logs in one place And uniquely, Pass the Keys backs all of this with a quality guarantee: if a guest leaves a review below 4 stars on Airbnb or below 7 on Booking.com, they waive their management fee for that stay. What Stasher guests can expect. Drop bags before check-in. Arrived in the city a few hours early? Book a nearby Stasher location, drop off your luggage, and head straight out to explore - no waiting around. Free up check-out day. Late flight or a few hours to fill before your train? Store your bags with Stasher and spend the rest of your time eating, sightseeing, or shopping - hands-free. Storage near where you need it. Stasher has thousands of verified storage points in hotels, shops, and local businesses, located close to city centres, transport hubs, and popular neighbourhoods. Simple to book. Find a location, book online in minutes, drop off your bags, and collect whenever you're ready. No faff, no queues. How does Stasher work? Using Stasher is simple: * Find a storage spot near you and reserve your space instantly. * Head over and drop off your bags. * Get out and enjoy the city, hands-free. * Pick everything up when you're good to go. The process is designed to be quick, convenient, and traveller-friendly. Are you a short-term rental manager? If you manage short-let or vacation rental properties, partnering with Stasher is one of the easiest ways to elevate your guest experience. Getting set up takes 1 minute - sign up here, add your Stasher referral link to your guest welcome information, and your guests instantly have access to thousands of secure storage locations nearby. No extra work on your end, zero costs to you, and a noticeably better experience for the people staying in your properties. A natural fit. Both Stasher and Pass the Keys are built around the same goal: making travel feel effortless. Pass the Keys take care of the property experience from first inquiry to final check-out. Stasher take care of the moments in between. Together, Stasher is helping guests arrive lighter, explore more, and leave without the stress of luggage slowing them down. Store your luggage with Stasher Need to put your bags down? Stasher has the luggage storage point you need before your Airbnb or hotel booking. The same goes for train and plane layovers! Margarida Rios Stasher launched a new App!!! Luggage storage everywhere with the Stasher App

Pass the Keys
May 25th, 2022
Pass The Keys recognized as Best Drive to Market Operator at Shortyz Awards on Jan 1st 22'.

Held annually, the Shortyz Awards celebrates businesses that have made a real difference in the short-term... Pass The Keys is delighted to announce that Pass the Keys has been crowned Best Drive to Market Operator at this year’s prestigious Shortyz Awards.

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