Pendo lands on the 2026 Fast Company Most Innovative Companies list for "breakthrough launch" of Agent Analytics. Mar 24, 2026, 08:41 ET Pendo joins Google, Nvidia, Adidas, Walmart, and more in annual recognition of global innovators. RALEIGH, N.C., March 24, 2026 /PRNewswire/ - Pendo, the product intelligence company, joins Fast Company's Most Innovative Companies of 2026 list in the Enterprise category for its 2025 launch of Agent Analytics, the first-of-its-kind solution for measuring the performance, usage, and business impact of AI agents. According to Fast Company, Pendo earned the recognition for its "breakthrough launch" that "helps businesses understand how their customers actually use (and want to use) AI." Unlike observability tools that stop when a conversation ends, Pendo's Agent Analytics shows the full user journey across apps and agents, spotting friction, reporting issues, and providing tools to improve the experience. Pendo measures more than 350 agents and 2.5 million prompts per week, helping companies around the world confidently launch and improve their agents and achieve ROI from AI investments. "Agent Analytics is a massive unlock for any company building or deploying agents," said Todd Olson, CEO and co-founder of Pendo. "It's the only way to understand if users are getting value from the AI innovation you're delivering. This recognition from Fast Company makes it clear that every company should factor the user experience as they invest in AI." According to Deloitte's 2026 State of AI in the Enterprise report, nearly 3 in 4 companies plan to deploy agentic AI over the next two years, but only 1 in 5 have a mature governance model for these agents. Agent Analytics goes beyond pre-launch testing, post-launch debugging, and basic software metrics. It reveals what happens in actual user workflows, allowing teams to see what users ask, how agents respond, and what happens next, and how that impacts retention, task completion, and productivity. "Our software sits at the center of mission-critical logistics, so when we started building AI agents to handle complex workflows like ERP onboarding and transportation procurement, we couldn't afford mistakes," said Kevin Gaul, AVP of shipping products at RF-SMART and an early Agent Analytics customer. "Agent Analytics helps us test and validate agents before they go live, so we launch the ones that truly drive value for our customers." The announcement comes as Pendo prepares to host a crowd of 2,000 in Raleigh, N.C., for its annual Pendomonium product festival March 25-26 at the Martin-Marietta Performing Arts Center. Register here to join the livestream of Olson's keynote address and learn about all of Pendo's latest innovations. About Pendo Pendo's mission is to elevate the world's experience with software. Built on trillions of behavioral data points, Pendo's product intelligence platform helps companies understand how people use their products and ensure every digital experience delivers real value. Pendo is headquartered in Raleigh, North Carolina, with 10 global offices. Learn more at pendo.com. About Fast Company Fast Company is the only media brand fully dedicated to the vital intersection of business, innovation, and design, engaging the most influential leaders, companies, and thinkers on the future of business. Headquartered in New York City, Fast Company is published by Mansueto Ventures LLC, along with fellow business publication Inc. For more information, please visit fastcompany.com. The full list of Fast Company's Most Innovative Companies honorees can be found at fastcompany.com. SOURCE Pendo

Pendo buys Chisel Labs, expands agentic AI and India R&D. Pendo's acquisition of Chisel Labs marks a decisive step in its strategy to embed agentic AI deeply into product management workflows while expanding its global innovation footprint. The deal - Pendo's fourth acquisition in just 18 months and its third AI-native buy - signals how rapidly the company is moving to stay ahead in an era where AI is redefining how software is built, shipped, and evaluated. At the core of the acquisition is Chisel's AI-powered product management agent, designed to dramatically compress traditionally manual and time-intensive tasks such as writing PRDs, generating release notes, synthesizing user research, and triaging feedback. By integrating Chisel's specialized AI frameworks and talent, Pendo aims to move beyond analytics and insights into autonomous, action-oriented agents that actively assist product teams in decision-making and execution. Strategically, the acquisition also establishes India as a key pillar in Pendo's global R&D strategy. Chisel's engineering team in Pune will become the foundation of Pendo India - its 10th global office - with plans to scale to 50 engineers by year-end. This reflects a broader industry trend of global SaaS leaders tapping India not just for scale, but for high-impact AI engineering and innovation. From a market perspective, the move reinforces Pendo's positioning as a platform that closes the loop between building software fast and ensuring it delivers real value. As CEO Todd Olson noted, while AI has collapsed development cycles, understanding user impact remains the hardest problem. Chisel's AI-native approach, combined with Pendo's massive behavioral data assets, strengthens Pendo's ability to solve that challenge. Overall, the acquisition underscores a shift from AI as a feature to AI as infrastructure - reshaping product organizations, accelerating time-to-value, and redefining how modern software teams operate.

Pendo, a software experience management platform, has acquired Chisel Labs, an AI-powered product management platform based in San Francisco and Pune, India. This marks Pendo's fourth acquisition in 18 months and its third of an AI-native startup. Chisel's PM agent has helped teams accelerate tasks like writing product requirement documents and release notes by 10 times. The acquisition brings specialised AI frameworks and engineering talent to Pendo, enabling development of autonomous agents for complex product workflows. Chisel's Pune engineering team will establish Pendo's first India office, its 10th globally. The company plans to expand the team to 50 engineers by year-end. The announcement precedes Pendomonium, Pendo's annual product festival, taking place 24–26 March in Raleigh, North Carolina.