PerfectServe provides communication and collaboration solutions specifically designed for the healthcare industry. Its platform includes features like secure messaging, provider scheduling, nurse communication, and medical answering services, all aimed at improving communication among healthcare providers. This ensures that important information is shared promptly, which enhances patient care and operational efficiency. Unlike many competitors, PerfectServe focuses on the unique needs of hospitals and health systems, offering customizable solutions that comply with HIPAA regulations to protect patient information. The company's goal is to streamline healthcare communication, ultimately improving patient outcomes and workflows for healthcare organizations.

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KLAS Report Reveals Biggest Challenges to Achieving Enterprise Clinical Communications. by Fred Pennic 12/11/2024 Leave a Comment. What You Should Know: – A new KLAS report examines the adoption and performance of clinical communication solutions in acute care settings, highlighting vendor strengths and areas for improvement. – The KLAS report, “Clinical Communications 2024 Which Vendors Best Support Solution Adoption Enterprise-Wide?” emphasizes the importance of solution breadth, ease of deployment, and ongoing vendor support in driving enterprise-wide adoption.PerfectServe Leads in Module AdoptionAmong the vendors evaluated, PerfectServe Telmediq demonstrates the broadest adoption, with acute care customers utilizing an average of five key modules and/or third-party interfaces. Physician scheduling is a key component of most Telmediq installations, enabling efficient communication workflows and improved care team collaboration.Simple Deployments and Easy AdoptionTigerConnect and symplr are recognized for their simple deployments and user-friendly platforms, which facilitate rapid adoption among clinicians. Epic is also highlighted for its implementation model, leveraging internal training and support teams to build expertise.Vendor Support and GuidanceWhile PerfectServe customers value the support provided by their customer success managers (CSMs), other vendors, such as Baxter and Oracle Health, struggle to provide adequate guidance for enterprise-wide adoption.Challenges to Enterprise AdoptionThe report identifies key challenges hindering enterprise-wide adoption of clinical communication solutions:Lack of Training: Insufficient training and onboarding for new users can impede adoption and limit the effective use of the platform.Integration Complexities: Integrating with existing systems and third-party applications can be challenging and costly, hindering broader deployment.Recommendations for ImprovementThe report offers recommendations for vendors to improve their support for enterprise clinical communications:Epic: Expand third-party integrations and provide more guidance on consolidation and interoperability.symplr: Offer more proactive guidance on identifying and deploying additional modules and integrations.PerfectServe: Address cost concerns related to integrations and provide more support for user adoption.Baxter: Improve workflows for broader care team inclusion and provide more tailored best practices for different user types.PerfectServe Telmediq: Offer guidance on cost-effective integrations and demonstrate ROI for additional modules.Stryker: Provide training and recommendations for modules that enhance user adoption beyond nursing workflows.TigerConnect: Offer more guidance on utilizing additional modules and integrations for enhanced care team collaboration.Mobile Heartbeat: Improve guidance and training during upgrades and new user onboarding.Oracle Health: Address challenges with physician scheduling and provide more support for enterprise-wide rollout

Klas Report Reveals Biggest Challenges To Achieving Enterprise Clinical Communications

Collaboration enhances patient care and operational efficiency by combining PerfectServe's purpose-built healthcare communication tools with Five9's Intelligent Virtual AgentsKNOXVILLE, Tenn., Dec. 4, 2024 /PRNewswire/ -- PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced its partnership with Five9, the intelligent CX platform provider. This collaboration will empower healthcare organizations to reimagine their contact center operations, enhancing both patient experience and clinical workflow efficiency

Perfectserve Announces Partnership With Five9 To Reimagine Hospital Contact Centers

PerfectServe announces partnership with Five9 to reimagine hospital contact centers.

PerfectServe Announces Partnership with Five9 to Reimagine Hospital Contact Centers

Company views recognition as a reflection of its commitment to advancing clinical communication and productivity for improved care delivery in all settingsKNOXVILLE, Tenn., Nov. 21, 2024 /PRNewswire/ -- PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced that it has been positioned as a Leader and furthest for Completeness of Vision in the 2024 Gartner Magic Quadrant for Clinical Communication and Collaboration.1 This follows last year's inaugural report for the segment that recognized PerfectServe as highest in Ability to Execute

Perfectserve Positioned Furthest For Completeness Of Vision In 2024 Gartner® Magic Quadrant™ For Clinical Communication And Collaboration

Winners come from 26 states plus four countries outside of the United States; PerfectServe to host virtual wellness event on May 16 to promote joy in the healthcare workplaceKNOXVILLE, Tenn., May 7, 2024 /PRNewswire/ -- PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced the honorees of the 2024 Nurses of Note awards program. The list includes 150 winners from 26 US states plus the countries of Canada, Qatar, the UK, and South Africa and represents a broad range of titles and backgrounds that highlight the incredible breadth of experience in the nursing field today.With the fourth edition of the program completed, PerfectServe has now honored over 600 nurses in total. Post this PerfectServe announced 150 honorees for the 2024 Nurses of Note awards program, including nurses from 26 US states plus the countries of Canada, Qatar, the UK, and South Africa. Winners represent a broad range of titles and backgrounds that highlight the incredible breadth of experience in the nursing field today."It's a great honor to host the Nurses of Note program for the fourth year in a row," said PerfectServe Chief Customer Officer and Chief Clinical Officer Kelly Conklin. "Nurse recognition is just as important today as it was when we launched this program during the pandemic, and I can say without a doubt that these winners and their stories showcase the very best of what nurses have to offer. Our commitment remains strong in shining a spotlight on their unwavering dedication and the critical role nurses play in healthcare, which is why we're more excited than ever to celebrate and share their inspiring achievements with the world."Nurses of Note honorees will be highlighted throughout the month of May on the company blog and across LinkedIn, Facebook, Instagram, and X

Perfectserve Honors 150 Outstanding Nurses In Fourth Annual 'Nurses Of Note' Awards Program

What You Should Know:– PerfectServe®, a leader in cloud-based clinical collaboration and provider scheduling, and TeamBuilder, a provider of innovative workforce management solutions, announced a strategic partnership.– The PerfectServe and TeamBuilder partnership offers a comprehensive solution for medical groups seeking to optimize scheduling.PerfectServe’s Lightning Bolt Scheduling: Automating EfficiencyPerfectServe’s Lightning Bolt Scheduling utilizes a sophisticated rule-based algorithm for automated schedule creation. This translates to:Balanced and Efficient Schedules: Lightning Bolt generates provider schedules that are balanced, complete, and consider individual preferences. This can lead to improved provider satisfaction and work-life balance, as evidenced by a nearly 30% increase in engagement scores in one anesthesiology department after implementing the solution.Lightning Bolt generates provider schedules that are balanced, complete, and consider individual preferences. This can lead to improved provider satisfaction and work-life balance, as evidenced by a nearly 30% increase in engagement scores in one anesthesiology department after implementing the solution. Reduced Scheduling Time: The time spent creating and publishing schedules can be drastically reduced. In the same anesthesiology department, pre-Lightning Bolt, schedule creation took 70 hours per month, which dropped to a mere 14 hours after implementation

Perfectserve, Teambuilder Partner To Bring Provider & Staff Scheduling To Medical Groups

With Lightning Bolt's combinatorial optimization and TeamBuilder's recommendation engine, medical groups can auto-generate optimized provider and staff schedulesKNOXVILLE, Tenn. and NEW YORK, April 11, 2024 /PRNewswire/ -- PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, and TeamBuilder, an innovative workforce management solution, today announced a partnership focused on optimizing provider and staff scheduling for medical groups using advanced technology.Partnership will allow medical groups to auto-generate optimized provider and staff schedules with advanced technology. Post this PerfectServe and TeamBuilder announced a partnership to offer optimized provider and staff scheduling for medical groups. With PerfectServe's Lightning Bolt Scheduling, which uses combinatorial optimization to auto-generate the best provider schedules, and TeamBuilder's recommendation engine, which uses data science to predict and balance staff workload, the companies are bringing advanced scheduling capabilities together that nobody else in the market can offer.With PerfectServe's Lightning Bolt provider scheduling solution, a 2024 Best in KLAS winner powered by combinatorial optimization, and TeamBuilder's staff scheduling platform, which can both digitize the process and tap a more advanced recommendation engine to predict demand and build staff schedules accordingly, company leaders recognized a shared purpose and sought to combine their strengths to make advanced provider and staff scheduling a reality."Scheduling has always been a foundational piece of the healthcare puzzle—it's critical for optimizing resources, protecting provider and staff well-being, maintaining daily operations, and ensuring patient access" said PerfectServe CEO Guillaume Castel. "With this partnership, we have two flexible platforms that can accommodate the scheduling needs of any group, and they both use advanced technology capable of generating not just any schedule, but the best schedule possible. David and his team have an incredible product with TeamBuilder, and we look forward to working with them to equip medical groups with the very best provider and staff scheduling solutions the market has to offer.""The origin of TeamBuilder traces back to 2014 after years of consulting and a recognition of the pervasive inefficiencies plaguing healthcare staffing," said TeamBuilder CEO and Founder, David Howard

Perfectserve And Teambuilder Forge Partnership To Bring Next-Generation Provider And Staff Scheduling To Medical Groups

From Cincinnati, OH: Cincy Inno reports that RC Capital, formerly known as River Cities Capital, has raised a $250 million fund, pushing the firm over the $1 billion mark in terms...
The post VC News | RC Capital raises new $250 million fund appeared first on Teknovation.biz.

Vc News | Rc Capital Raises New $250 Million Fund

Unite platform drives momentum as more organizations look to PerfectServe as a strategic, multi-solution partner for communication and workforce managementKNOXVILLE, Tenn., March 26, 2024 /PRNewswire/ -- PerfectServe® , a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced a range of milestones that mark 2023 as the company's most successful year to date, including awards and recognition from trusted industry analysts, 10% revenue growth, and a 107% enterprise net customer retention rate.2023 was a banner year for PerfectServe, as the company earned analyst accolades, saw revenue grow by 10%, welcomed hundreds of new customers, and scored an enterprise customer retention rate greater than 100%. This strong performance is tied to PerfectServe's focus on Unite, which is the only platform that offers cloud-based clinical communication, advanced provider scheduling, and an integrated operator console all in one solution.As PerfectServe continues to build momentum around its Unite platform, which merges advanced scheduling, care team communication, call center, and patient & family engagement capabilities, industry technology analysts have taken notice:ADVERTISEMENTClinical Collaboration was recognized as a Leader and Highest in Ability to Execute in the first Gartner® Magic Quadrant™ for CC&C.Lightning Bolt Scheduling received a Best in KLAS award for 2024.Practice Communication was named Black Book Research's Top Secure Communications Platform in the ambulatory space for 2024."Healthcare organizations today are looking for strategic partners who can help them solve multiple problems, and I'm confident that much of our success in 2023 was due to a strong, well-considered, and unique mix of products," said PerfectServe CEO Guillaume Castel. "PerfectServe is the only company that offers the most advanced provider scheduling solution, communication technology with industry-standard routing capabilities that drives the deepest adoption rates and spans the entire care continuum, and an integrated call center platform. We look forward to building on this momentum with even more innovation in 2024."Rising awareness of PerfectServe's efforts to build innovative solutions that support real-time care delivery and better workforce optimization led to nearly 400 new customer logos and 10% year-over-year revenue growth in 2023. The Unite platform's ability to support organizations seeking to reduce their vendor footprint led to 10 enterprise multi-solution deals featuring either net new or existing customers who opted to expand their PerfectServe instance by deploying additional Unite solutions. By the end of the year, most of the company's largest customers were using multiple PerfectServe solutions at scale.Story continuesWith significant investment in its new Operator Console solution, PerfectServe used this offering to cement four new enterprise relationships in 2023, three of which came in the fourth quarter alone

Perfectserve Earns Analyst Kudos, Sees Double-Digit Growth And Stellar Customer Retention Rate In 2023

Customers praise stellar support staff along with "very powerful" solution that "just gets better and better every year" and "greatly increases speed to care" for patientsKNOXVILLE, Tenn., Feb. 7, 2024 /PRNewswire/ -- PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced that its rule-based Lightning Bolt Scheduling solution earned a Best in KLAS award for the Scheduling: Physician market segment. The award is given by KLAS, a research firm that channels the voices of thousands of healthcare professionals to share valuable insights about the technology they use every day. The news follows publication of the 2024 Best in KLAS: Software and Services report, which was released this morning.Lightning Bolt is the #1 KLAS-Rated Physician Scheduling Solution Post this Lightning Bolt is the top KLAS-rated physician scheduling solution for 2024, marking its third category win. Best in KLAS awards are driven entirely by customer feedback.The award marks Lightning Bolt's third time winning the segment (2017, 2018, and 2024), which is growing in importance as more healthcare organizations adopt advanced, enterprise-grade scheduling solutions. It also closely follows the September publication of the KLAS Physician Scheduling 2023 report, which echoed the Best in KLAS sentiment by giving Lightning Bolt top marks for overall performance, ease of use, quality of support, and proactive service."We're in this business to thrill our customers with technology that makes a difference they can feel, so this recognition from KLAS is the highest of honors for our entire team," said PerfectServe CEO Guillaume Castel

Klas Ranks Lightning Bolt No. 1 In Physician Scheduling For The Third Time

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