Wins validate unified platform strategy connecting provider scheduling optimization with clinical collaboration across care settingsKNOXVILLE, Tenn., Feb. 5, 2025 /PRNewswire/ -- PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced that two of its flagship solutions have earned 2025 Best in KLAS awards. Lightning Bolt Scheduling ranked #1 in the Scheduling: Physician category, while PerfectServe topped the Clinical Communications (Ambulatory/Post-Acute Care) segment in the 2025 Best in KLAS: Software Services report. This milestone represents PerfectServe's first time winning two Best in KLAS awards in the same year. Lightning Bolt Scheduling's win marks its fourth Best in KLAS award in the physician scheduling category, following victories in 2017, 2018, and 2024

KLAS Report Reveals Biggest Challenges to Achieving Enterprise Clinical Communications. by Fred Pennic 12/11/2024 Leave a Comment. What You Should Know: – A new KLAS report examines the adoption and performance of clinical communication solutions in acute care settings, highlighting vendor strengths and areas for improvement. – The KLAS report, “Clinical Communications 2024 Which Vendors Best Support Solution Adoption Enterprise-Wide?” emphasizes the importance of solution breadth, ease of deployment, and ongoing vendor support in driving enterprise-wide adoption.PerfectServe Leads in Module AdoptionAmong the vendors evaluated, PerfectServe Telmediq demonstrates the broadest adoption, with acute care customers utilizing an average of five key modules and/or third-party interfaces. Physician scheduling is a key component of most Telmediq installations, enabling efficient communication workflows and improved care team collaboration.Simple Deployments and Easy AdoptionTigerConnect and symplr are recognized for their simple deployments and user-friendly platforms, which facilitate rapid adoption among clinicians. Epic is also highlighted for its implementation model, leveraging internal training and support teams to build expertise.Vendor Support and GuidanceWhile PerfectServe customers value the support provided by their customer success managers (CSMs), other vendors, such as Baxter and Oracle Health, struggle to provide adequate guidance for enterprise-wide adoption.Challenges to Enterprise AdoptionThe report identifies key challenges hindering enterprise-wide adoption of clinical communication solutions:Lack of Training: Insufficient training and onboarding for new users can impede adoption and limit the effective use of the platform.Integration Complexities: Integrating with existing systems and third-party applications can be challenging and costly, hindering broader deployment.Recommendations for ImprovementThe report offers recommendations for vendors to improve their support for enterprise clinical communications:Epic: Expand third-party integrations and provide more guidance on consolidation and interoperability.symplr: Offer more proactive guidance on identifying and deploying additional modules and integrations.PerfectServe: Address cost concerns related to integrations and provide more support for user adoption.Baxter: Improve workflows for broader care team inclusion and provide more tailored best practices for different user types.PerfectServe Telmediq: Offer guidance on cost-effective integrations and demonstrate ROI for additional modules.Stryker: Provide training and recommendations for modules that enhance user adoption beyond nursing workflows.TigerConnect: Offer more guidance on utilizing additional modules and integrations for enhanced care team collaboration.Mobile Heartbeat: Improve guidance and training during upgrades and new user onboarding.Oracle Health: Address challenges with physician scheduling and provide more support for enterprise-wide rollout