Deaconess standardizes Scheduling and communications operations with PerfectServe. By GlobeNewswire October 6, 2026 Health system establishes a centralized foundation for care team availability, operator workflows, and omnichannel communication PerfectServe and Deaconess Health System PerfectServe and Deaconess announced a partnership to improve enterprise clinical team scheduling and switchboard workflows. EVANSVILLE, Ind. and MIAMI, Oct. 06, 2026 (GLOBE NEWSWIRE) - PerfectServe(R), a healthcare technology company specializing in AI-powered clinical communication and provider scheduling, today announced that it has partnered with Deaconess Health System on an enterprise-wide project to modernize scheduling and communications operations. By deploying PerfectServe's Lightning Bolt Clinical Team Scheduling and Operator Console solutions, Deaconess has established a centralized foundation for managing on-call schedules, supporting operator and answering-service workflows, and improving visibility across hospitals, physician practices, and other facilities. "Standardizing our scheduling infrastructure with PerfectServe gives our teams a single, reliable source of truth for provider availability across the entire health system," said Lindsey Johnson, System Director of Access Center, Deaconess Health System. "This level of visibility strengthens care coordination, reduces administrative burden, and ultimately helps our clinicians spend more time focused on patients." The deployment currently spans 17 Deaconess facilities and supports a broad range of clinical and operational activity, including 220 departments live on Lightning Bolt covering 1,500+ assignments. With Operator Console, 16 operators are now managing 15,000+ calls per week from nearly 150 locations across the Deaconess footprint. The initiative replaces an incumbent scheduling solution, a legacy operator platform, and a number of manual scheduling processes with a unified approach designed to support broader care team coordination and future growth. The partnership also lays the groundwork for future innovation. Deaconess plans to integrate Lightning Bolt scheduling data with its EHR and locums scheduling system, creating a unified view of provider schedules across the health system. "This partnership represents a major step forward in our digital transformation strategy," said Adam Fiedler, Chief Clinical Applications Officer, Deaconess Health System. "By unifying scheduling and communication workflows with PerfectServe, we're replacing disconnected systems with a modern platform that improves visibility, reliability, and supports continued innovation." "Healthcare organizations are under tremendous pressure to simplify operations, consolidate tech stacks, and improve real-time information sharing," said PerfectServe Chief Clinical Officer and Chief Customer Officer Kelly Conklin. "Deaconess has taken a very thoughtful approach with this project that allowed PerfectServe to meet some immediate needs, like replacing legacy switchboard technology, while leaving room for other opportunities in the future. By creating a strong foundation for care team availability and communications, they're improving operations in a way that will benefit patients, providers, and many other people who contribute to the care delivery process." The foundational project reflects a shared commitment to improving operational efficiency, strengthening communication workflows, and ensuring clinicians and staff have access to accurate, up-to-date information when and where they need it. About PerfectServe PerfectServe accelerates speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients and their families in the care experience. Our cloud-based software simplifies complex clinical workflows and schedules with secure and timely communication by dynamically routing messages to the right person at the right time. We drive more efficient care collaboration in all settings to improve patient outcomes and bring joy back to caregivers. PerfectServe has over 25 years of experience and is a trusted partner to more than 500 hospitals and 30,000 medical practices. About Deaconess Health System Deaconess Health System is a premiere provider of health care services to a population of more than 1.5 million in southwestern Indiana, western Kentucky and southeastern Illinois. The system, based in Evansville, Indiana, includes 23 hospitals - among them Deaconess Midtown Hospital, Deaconess Gateway Hospital, The Women's Hospital, Deaconess Henderson Hospital, Deaconess Memorial Medical Center and numerous other hospital affiliates. Deaconess Clinic, a fully integrated multispecialty group featuring primary care physicians as well as top specialty doctors, provides patients with consistent and convenient care. Additional components include the Linda E. White Hospice House, a freestanding cancer center, urgent care facilities, near-site clinics, telemedicine, virtual visits, a network of preferred hospitals and doctors and multiple partnerships with other regional health care providers. PerfectServe Contact: Matt Kothe | Director, Corporate Marketing 865.776.9824

PerfectServe ranks #1 across all use cases in the gartner(r) Critical Capabilities for Clinical Communication and Collaboration report. GlobeNewswire | PerfectServe Today at 6:01am PDT MIAMI, April 22, 2026 (GLOBE NEWSWIRE) - PerfectServe(R), a leading provider of cloud-based unified communication and provider scheduling solutions, today announced its #1 ranking across all five use cases - Collaborate on Care, Coordinate Care, Engage Patient and Caregiver, Access Critical Results, and Ensure Patient Safety - in the 2026 Gartner Critical Capabilities for Clinical Communication and Collaboration report.[1] Gartner describes its Critical Capabilities notes as "companion research" to Magic Quadrant reports that "provide deeper insight into the capability and suitability of providers' IT products and services based on specific or customized use cases." "Eight years ago, PerfectServe made a deliberate decision to assemble critical technology that we believed closely aligned with the Gartner vision for a real-time health system," said PerfectServe CEO Guillaume Castel. "As our growth to 1 million users and $100 million in revenue demonstrates, this approach has clearly resonated in the market. We believe our #1 rankings in the 2026 Critical Capabilities report reinforce that we have never deviated from our core mission: accelerating speed to care in all settings and for all users with the best care team collaboration technology." PerfectServe's scores across the five categories (along with use case definitions from Gartner) are as follows: * Collaborate on Care | 4.19 out of 5: This involves communicating with care team members within a clinical pathway, a treatment plan, or a patient encounter. * Coordinate Care | 4.10 out of 5: This involves securely routing calls and messages and sharing information and artifacts in near real time to expedite the patient journey. * Engage Patient and Caregiver | 4.19 out of 5: This involves engaging the patient, family members, and caregivers before, during, and after a patient encounter or hospital stay. * Access Critical Results | 3.98 out of 5: This involves compliantly and promptly accessing, updating, and viewing patient EHI on a mobile device. This includes lab results, clinical documentation, medical images, medications, and problem lists. * Ensure Patient Safety | 4.15 out of 5: This involves CC&C platform capabilities to ensure patient safety during a hospital stay and responses to common patient safety risks. This includes adverse drug events, hospital-acquired infections, patient falls, staffing shortages, and care coordination and transition challenges. These capabilities are built on a foundational PerfectServe principle: rule-based intelligent routing across all communications - from messages and calls to alerts and alarms - powered by real-time provider schedules. With this functionality baked into every deployment, PerfectServe has differentiated itself as a vendor uniquely capable of automating complex workflows, removing points of friction, and improving care team communication for healthcare organizations of all sizes. In the past few months, PerfectServe published case studies with Allegheny Health Network and Munson Healthcare that demonstrate the real-world impact of better communication: * Allegheny partnered with PerfectServe to automate alerting workflows for their regional telestroke network, which includes 20 spoke hospitals and one hub facility. 18 months after switching to PerfectServe, the new workflow reduced Allegheny's average door-to-needle time by 10 minutes and decreased calls to and from their transfer center by 10,000. * As part of a broad modernization effort, Munson replaced their on-prem call center technology with PerfectServe's cloud-based Operator Console. They also deployed the Clinical Collaboration and Lightning Bolt Scheduling solutions. Over the next 13 months, Munson saw call volume to the call center decrease by 56,000, and they retired 600 hard pagers (40% of the total) to the tune of $120,000 in annual cost savings. In addition to its recognition in the Critical Capabilities report, PerfectServe was also acknowledged as highest in execution and furthest in vision in the 2026 Gartner Magic Quadrant for Clinical Communication and Collaboration.[2] Complimentary copies of both reports are available on the PerfectServe website. 1. Gartner, Critical Capabilities for Clinical Communication and Collaboration, Barry Runyon and Gregg Pessin, 13 January 2026. 2. Gartner, Magic Quadrant for Clinical Communication and Collaboration, Barry Runyon and Gregg Pessin, 13 January 2026. Objectivity Disclaimer Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. Gartner and Magic Quadrant are trademarks of Gartner, Inc., and/or its affiliates. About PerfectServe PerfectServe accelerates speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients and their families in the care experience. Its cloud-based software simplifies complex clinical workflows and schedules with secure and timely communication by dynamically routing messages to the right person at the right time. The Daily Astorian drive more efficient care collaboration in all settings to improve patient outcomes and bring joy back to caregivers. PerfectServe has over 25 years of experience and is a trusted partner to more than 500 hospitals and 30,000 medical practices. PerfectServe Contact: Matt Kothe | Director, Corporate Marketing 865.776.9824 [email protected] This is a paid placement. For further inquiries, please contact GlobeNewswire directly.