Basildon housing services to benefit from new partnership. 27th August New - Basildon Council has begun implementing Plentific's property operations platform (Image: Canva / Google Maps) Housing services in Basildon are set to benefit from a new partnership designed to improve repairs, boost transparency and enhance the experience of tenants. Basildon Council has begun implementing Plentific's property operations platform as part of plans to modernise the way housing repairs are managed. The system will provide the council with real-time visibility of repairs, while helping residents receive faster updates and a more transparent service. It will also give the authority greater oversight of compliance information and repairs data as it prepares for future regulatory requirements. Phil Turner, councillor responsible for housing, said: "This partnership marks an important step forward in its commitment to deliver a more responsive, transparent and tenant-focused housing repairs service. "By improving real-time visibility of repairs, strengthening compliance oversight and supporting local contractors, we are putting the right foundations in place to provide the reliable service our residents expect and deserve." Read more: The move reflects a wider trend across the housing sector, with landlords increasingly seeking direct control over repairs information, compliance records and resident engagement. Through Plentific's Open Framework, the council will also have access to a supply chain of vetted small and medium-sized contractors. The authority says this will support its community wealth-building ambitions by helping more repairs spending remain within the borough and benefit businesses in the area. Deborah Fenton, executive director of homes, communities and environment at Basildon Council, added: "Echo News has been clear with its tenants that Echo News is making fundamental changes to how its housing services are run. "Central to that is the Council owning its own data, its compliance evidence and the resident experience, so Echo News can see performance in real time and demonstrate improvement rather than assert it. "Plentific gives Echo News that operational backbone ahead of Awaab's Law Phase 2, and the Open Framework means more of its repairs spend will go to vetted local trades businesses, keeping investment in the borough. "This is a significant step in delivering the improvement our tenants deserve." Basildon joins more than 100 housing providers working with Plentific, including councils such as Southwark, Lambeth and Lewisham.

Stonewater partners with Plentific to strengthen repairs services. The housing provider has rolled out Plentific's platform to its damp and mould team, creating a connected way of handling repairs, compliance and performance. Stonewater has partnered with property operations specialist Plentific to improve its damp and mould repairs service. The housing provider has rolled out Plentific's platform to its damp and mould team, creating a connected way of handling repairs, compliance and performance. The platform brings together housing teams, customers, contractors and property data, replacing manual processes with automated workflows. This gives teams better visibility of jobs and helps them pick up issues earlier, make faster decisions and keep customers informed. The platform went live in six weeks, with 182 employees trained to use the system. Stonewater said this has helped repairs flow faster and made compliance more visible and certain. Hannah Saltonstall, strategic partnership manager at Stonewater, said: "Its customers rightly expect damp and mould issues to be resolved quickly and efficiently. "By partnering with Plentific, its colleagues will be able to access improved tools and information they need to deliver a better experience for customers. "It will make it easier to coordinate repairs, reduce delays and improve communications with customers - a vital focus in delivering better services across Stonewater." Saltonstall added: "We've worked closely together with Plentific to ensure the platform supports the needs of our teams and customers, helping us continue to deliver high-quality services across the country." Henrik von Bahr, vice president of strategic accounts at Plentific, said: "Housing providers are under increasing regulatory pressure to deliver faster services, maintain compliance and improve customer satisfaction. "By providing Stonewater with a connected, real-time view of its property operations, The Intermediary is helping colleagues spend less time navigating systems and more time supporting customers. "Our connected platform is bringing Stonewater's property ecosystem together at pace, with agentic capabilities handling the routine work so teams can focus on what matters." von Bahr added: "We're excited to support Stonewater as it continues to transform its property services."

Property operations platform Plentific has launched new readiness scorecards to support resident safety and for the UK housing sector to prepare for the implementation of Awaab's Law in October.