Plume builds cloud-based, software-defined WiFi management solutions for communications service providers (CSPs) to offer better home and small‑business internet experiences. Its products, such as HomePass for residential users and WorkPass for small businesses, use AI to adapt and optimize WiFi automatically, while providing real-time diagnostics and network performance tools. CSPs license Plume’s software and receive ongoing support and analytics to monitor and improve service quality, reduce churn, and deliver security and control features to end customers. Plume differentiates itself through AI-driven, cloud-managed WiFi that provides end-to-end visibility and diagnostics for CSPs, enabling them to manage large-scale networks more efficiently. The goal is to help CSPs extend reliable, secure, and easy-to-use WiFi services to a broad customer base by licensing software and offering analytics and support.
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201-500
Company Stage
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Total Funding
$722.4M
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Palo Alto, California
Founded
2015
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Total Funding
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New Plume Console multiplies ISP business results by putting AI agents to work on cost to serve, churn reduction and revenue growth. Oct 13, 2026, 02:30 ET Plume Console gives every ISP team AI agents that autonomously find and resolve complex subscriber issues, turn months of analysis into a few clicks, while enabling operators to cut cost to serve, reduce churn and uncover new revenue opportunities VIENNA and PALO ALTO, Calif., Oct. 13, 2026 /PRNewswire/ - Plume Design, Inc. ("Plume"), the award-winning AI-native platform used by more than 450 internet service providers (ISPs) across 60+ countries to run the securely connected home, today introduced Plume Console at Network X in Vienna. Built on the Plume platform, Plume Console gives ISP teams a single place to investigate subscriber issues, create and deploy agents, and direct actions across Plume WiFi, Plume Security, Plume Care and their existing business systems. It puts the platform's intelligence and automation directly in the hands of the teams responsible for subscriber experience and business performance. Plume Console directs AI at the world's most comprehensive data fabric, drawn from more than 50 million homes, 600 million securely connected devices, and 3000 profiled applications. Finding the root cause of a complex issue, spotting a churn indicator or identifying a revenue opportunity can take an ISP's data science team months. With Plume Console, any team member can get a recommended next step in a matter of clicks. "AI is changing how people interact with technology, and soon agents will be making more decisions and taking more actions on their behalf, and for ISPs, that raises the stakes for connectivity, security and trust," said Dan Herscovici, president and CEO of Plume. "A decade ago, Plume pioneered cloud-managed WiFi and changed how ISPs manage the connected home. With Plume Console, our partners can build and direct agents that uncover problems, resolve subscriber issues and identify opportunities for growth across their business. We helped ISPs navigate the last major shift in connectivity. Now we're giving them the intelligence, control and freedom to lead the next one, with a future-proof platform that works across their hardware, existing systems and AI models." For longtime Plume partner NOS, Plume Console represents that vision in practice, giving ISP teams new ways to turn intelligence into action across WiFi, security and care. "We are excited about Plume Console because it is a significant step forward in how we deliver and care for the connected home," said José Pedro Teixeira, Director of Product Management at Portuguese provider NOS. "Plume listened to what service providers like NOS need and built a product for how ISPs will operate in the AI era. It gives our teams actionable intelligence across WiFi, security and care. Plume Console puts AI to work for our teams, turning insights into action and resolving issues before they lead to a truck roll or subscriber churn. With Plume Console, we can deliver a better subscriber experience and better business outcomes at the same time." Built to address 100% of subscriber experience issues For ISPs, the last stretch of connectivity inside the home can decide whether a subscriber stays or leaves. A speed test at the gateway can look healthy while a television buffers, a camera loses its connection or a video call drops, leading to a technician visit or a lower Net Promoter Score (NPS). Plume is built to address the full spectrum of subscriber experience issues. Today, the Plume platform autonomously resolves most issues through continuous WiFi optimization, security, and established automation. The remaining issues require care workflows, further investigation or intervention, and Plume Console equips ISP teams to tackle them, increasingly using agents to investigate, recommend and execute actions across connected systems. Every issue a Plume agent resolves can become an automation, so the share the platform resolves on its own grows over time. A recent study found that homes using Plume's technology had 31% lower churn, 20% fewer technician visits and a 16% improvement in NPS compared with homes not using Plume. An agentic workforce, designed and directed by the ISP Plume Console lets ISP teams leverage agents that autonomously identify issues and potential actions, often with just a few clicks. Teams can deploy Plume's pre-built agents, create new ones using an agent builder, or use SQL and templates to modify as needed. Agents can identify an issue, provide notification or resolve it. Using webhooks, MCP and APIs, Plume Console also connects the Plume platform to other systems for action, including service ticketing, CRM campaigns and digital care. Teams can also validate that each agent delivers reliable guidance before acting on or recommending it. One data fabric, every team The same data serves every team that shapes the subscriber experience: * Network operations can see how a single-location issue can impact locations across the network, and deploy an agent to address it. * Security analysts see every device, application and agent action in context, and can quarantine a device or set policy. * Care teams can investigate home connectivity details for context, with agents guiding them to the right resolution. * Marketers use Plume research agents to find opportunities hidden in operational data and then share insights and recommendations with CRMs to activate revenue growth campaigns. * Developers can build their own agents using structured data tables, APIs, MCP, agent cookbooks and recipes with the ability to connect via webhooks to ISP tech stacks. A securely connected home that learns from every network Lessons learned on one network strengthen every network on the Plume platform. When Plume Security Labs uncovered "SuperProxy," in which streaming devices silently enrolled homes in residential proxy networks that later delivered malware, the signatures behind that discovery began protecting other ISPs on the platform without those ISPs having to find the threat themselves. Plume Security protects every device from the gateway, with no software to install, and blocks six million threats a day. "In a securely connected home, WiFi and security shouldn't be managed separately, and no ISP should be responsible for discovering every threat on its own," said Chris Griffiths, Plume's chief technology officer. "When the Plume platform learns something in one network, every network benefits. Plume Console shows teams what was found and what the platform did about it, so they can act with full context while the ISP stays in control as automation grows." Alan Coleman, Plume's chief product officer said, "AI can optimize and protect an ISP's WiFi network in two critical ways. The first is predictable: governed, prescribed workflows that optimize WiFi and keep security always on, resolving the majority of issues efficiently and consistently. The second is where Plume Console shines: the open-ended problems with no established fix. Teams can direct a collection of agents to work together, investigate what is surfacing in the network and recommend the next step, while people set the guardrails and make decisions." Availability and demonstrations Plume Console will be demonstrated at Network X, Oct. 13-15, at VIECON in Vienna. Journalists attending the event are invited to see how Plume Console lets ISP teams design, deploy and manage an agentic workforce across WiFi, security and digital care. To arrange a demonstration or executive interview, contact [email protected]. About Plume Plume created the first managed WiFi platform for Internet Service Providers (ISPs) in 2016, enabling the company to scale across the globe and expand into managing the entire subscriber experience, including approximately 600 million connected devices, in 50 million homes, on behalf of more than 450 ISPs, across 61 countries. By integrating managed WiFi, cybersecurity and customer care, Plume created the first open, hardware-agnostic SaaS Subscriber Experience Platform for ISPs. Powered by an unmatched global dataset and AI optimization, the Plume platform builds subscriber confidence through improved WiFi experiences, seamless new service implementation and proactive customer care. Plume's open-source framework OpenSync(R) is pre-integrated and supported on the leading silicon, CPE and platform SDKs, and supports leading industry standards like RDK-B and prplWave. Discover more at www.plume.com. SOURCE Plume Design, Inc.
WasabiCard's Funds Flow explores what comes next for stablecoin payments. WasabiCard's TOKEN2049 Week event brought together leaders from Circle, Lotus Technology, Plume, Safeheron,, WIDTH, and AWS to explore how stablecoins and tokenized assets are moving closer to real-world financial use. SINGAPORE, Oct. 12, 2026 (GLOBE NEWSWIRE) - WasabiCard, a stablecoin-powered global payment infrastructure provider, hosted "Stablecoin & Payments: Funds Flow" at Raffles Singapore on October 6 during TOKEN2049 Week. The event brought together leaders across stablecoin infrastructure, tokenized capital markets, payments, digital asset security, compliance, and technology to explore a practical question: how does value move from the blockchain into the real economy? "Stablecoins are not replacing the payments layer; they are reshaping the settlement layer," said Ray Yang, co-founder and CEO of WasabiCard. Speakers included Ray Yang, founder and CEO of WasabiCard, Komil Desai, US Head of Crypto Partnerships of Visa; Dr. Daxue Wang, CFO of Lotus Technology; Yogesh Sangle, EVP APAC of NIUM; Shukyee Ma, Co-founder of Plume; Yifan Zhang, General Manager, South Asia at Safeheron; Chye Kit, Co-founder & CEO of WIDTH; Kelly Sohn, Head of Digital Asset Strategy of Mirae Asset and David Sung from AWS. From tokenized markets to real-world payments The first panel, "Wall Street On-Chain: The Next Era of Tokenized Capital Markets," examined the evolution of tokenized assets and the infrastructure needed to support institutional participation. Speakers discussed tokenized securities, real-world assets, on-chain liquidity, distribution, market access, and the role of regulated infrastructure in connecting blockchain-based assets with traditional financial markets. Panelists discuss tokenized assets, liquidity, market structure, institutional participation and global settlement during the first session. The second panel focused on stablecoins going mainstream, looking at what is required to move stablecoin liquidity beyond on-chain settlement and into real-world applications.The discussion covered cross-border payments, card spending, global payouts, treasury operations, compliance, security, and connections with local banking and payment networks.Across both conversations, one theme came through clearly: on-chain settlement is only part of the journey. The next stage of adoption depends on the infrastructure that connects digital value with the financial systems businesses already use. The second panel examined the operational requirements for stablecoin payments at scale, including compliance, merchant acceptance, card programs, cross-border payments and corporate treasury. Bringing stablecoin liquidity into everyday commerce For WasabiCard, this is where global card issuing, payouts, and embedded payments come into focus. Ray Yang, Co-founder and CEO of WasabiCard, discussed how businesses can use stablecoin liquidity across cards, payouts, and other payment workflows while managing spending controls, transaction visibility, and applicable compliance requirements. A key part of the discussion was compliant white-label card infrastructure. Fintechs, digital asset platforms, wallets, and other businesses increasingly want to offer branded payment products without having to build the underlying issuing infrastructure themselves. WasabiCard provides infrastructure for global card issuing and white-label programs, including API-based card management, virtual and physical cards, configurable controls, and payment operations designed for businesses operating across markets. "On-chain settlement gives businesses speed and programmability. Real-world adoption depends on what they can do with those funds next." - Ray Yang, Co-founder and CEO of WasabiCard The event also highlighted the broader infrastructure surrounding stablecoin payments. Security and transaction controls, compliance, local payment access, cloud infrastructure, and operational reliability all play a role in turning stablecoin settlement into usable financial products. What comes next for stablecoin payments The discussions at Funds Flow pointed to several developments shaping the next stage of the market: Settlement is only the starting point. Stablecoins can move value quickly on-chain, but businesses also need reliable ways to spend, distribute, and manage those funds. Distribution matters. Cards, bank payouts, merchant networks, and local payment infrastructure remain essential to bringing digital liquidity into everyday commerce. Compliance and security are fundamental. As stablecoins move into more business and institutional use cases, identity, transaction monitoring, authorization, fraud controls, and governance become increasingly important. White-label infrastructure is expanding the market. Businesses can increasingly build branded payment experiences on top of established issuing and payment infrastructure, allowing them to focus on their customers and use cases. Connecting digital value with global commerce Funds Flow brought together two sides of the same transition: the development of on-chain financial infrastructure and the continued importance of the systems that support everyday commerce. For WasabiCard, the focus is on connecting these worlds through compliant global card issuing, white-label card programs, Global Payouts, and embedded payments. The conversations may have ended, but the question remains: How do we make digital value move securely, compliantly, and all the way into the real economy? [WATCH THE EVENT RECAP VIDEO] About WasabiCard WasabiCard is a global payment infrastructure platform enabling enterprises, fintechs, and internet-native businesses to issue cards, distribute payouts, and manage cross-border payments through stablecoin-powered financial infrastructure. Its platform supports global card issuing, multi-currency settlement, stablecoin funding, and embedded payment capabilities designed for modern global commerce. WasabiCard powers payment use cases across media buying, SaaS subscriptions, global payroll, treasury management, and digital financial applications. Follow WasabiCard on X and LinkedIn for the latest updates on product developments, partnerships, and insights into the future of stablecoin-powered payments. Business Contact Fire, co-founder of WasabiCard Email: [email protected] WhatsApp: +852 6242 6393 Disclaimer This publication is for informational purposes only and does not constitute legal, tax, or professional advice from WasabiCard, nor does it substitute seeking such advice, and makes no express or implied representations / warranties / guarantees regarding content accuracy, completeness, or currency. If you would like to request an update, feel free to contact us at [[email protected]]. Legal Disclaimer: This article is provided on an "as-is" basis, without warranties or representations of any kind, express or implied. The media platform assumes no responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information presented. Any complaints, claims, or copyright concerns related to this article should be directed to the content provider mentioned above.GlobeNewswire does not endorse any content on this page.
Mobinet deploys Plume platform for Mongolian broadband. Tue, 22nd Sep 2026 (Today) Mobinet is deploying Plume's subscriber experience platform for its mobihome broadband service in Mongolia, adding managed WiFi, security tools and network controls to its standard offer. The service includes AI-optimised WiFi, built-in cybersecurity, parental controls and real-time home network management through a mobile app. Mobinet will provide those features to subscribers at no additional monthly charge, setting the package apart from broadband offers that reserve such tools for higher-priced tiers. The deployment also gives the provider greater visibility into fnhome network performance. That should allow support teams to diagnose and resolve some customer issues remotely, reducing the need for technician visits and helping address complaints more quickly. For Mobinet, the launch broadens its consumer broadband offer beyond speed and connectivity. The package is designed to improve in-home WiFi performance while giving customers more control over connected devices and online safety. Bat-Erdene Tuvd, Chief Technology Officer at Mobinet, said customer experience is a key part of broadband competition. "At Mobinet, SecurityBrief believe customers deserve more than fast internet speeds. "By partnering with Plume, we are bringing leading global technology to Mongolia that helps our customers enjoy better WiFi, stronger security and greater control of their digital lives. Just as importantly, it enables us to provide faster support and a better overall customer experience without increasing costs for our subscribers," he added. Platform reach Plume says Mobinet joins more than 450 internet service providers using its platform across nearly 60 countries. The system now supports about 600 million connected devices worldwide and is used in roughly 50 million homes. That scale matters because the platform is built around data gathered from millions of networks and devices. Plume says that information is used to adjust WiFi performance, identify issues affecting connected devices and improve providers' ability to address faults before they disrupt users. Mobinet's decision also expands Plume's presence in the Asia-Pacific region, where broadband providers are increasingly looking for ways to distinguish their services in more mature connectivity markets. Rather than focus only on download speeds, providers have been adding software features such as security, device management and in-home support tools to reduce churn and improve customer satisfaction. The system works across different customer premises equipment and operating environments, allowing internet providers to use it without tying themselves to a single hardware supplier. In Mobinet's case, that means adding software-based service features while retaining control over network and device choices. Chris Griffiths, Chief Technology Officer at Plume, said the selection followed an assessment process by the Mongolian operator. "Mobinet understands that customer experience is the true differentiator in today's broadband market," he said. "We are proud that, after an extensive evaluation process, Mobinet selected the Plume Platform because of its unique ability to deliver smarter, safer and more reliable connectivity to households across Mongolia in a single unified solution," he added. Broadband shift The move reflects a wider shift in fixed broadband, as operators try to make home networking and support part of the core product. Managed WiFi systems can help providers spot weak coverage, overloaded devices or service interruptions inside the home, which have often been difficult to diagnose from outside the premises. That operational view can lower service costs as well as improve customer retention. By dealing with routine problems remotely, providers can reduce truck rolls and shorten restoration times, while customers gain app-based tools to monitor and manage their home networks. Mobinet, which provides fibre broadband and other digital infrastructure services in Mongolia, is using the deployment to extend its consumer proposition at a time when operators face pressure to show value beyond basic connectivity. By including the software features as standard, the company is testing whether service quality and control can be stronger selling points than premium add-ons alone. Plume, founded as a managed WiFi supplier for internet service providers, has expanded its product to cover home security and customer care functions. Its OpenSync framework is integrated with a range of silicon and broadband software platforms, including standards such as RDK-B and prplWave, according to the company. The platform uses a container-based software design that allows updates and new features to be introduced without replacing customer hardware. For broadband operators, that model offers a way to change the service layer more quickly than traditional equipment refresh cycles allow. Plume says data from about 600 million connected devices worldwide is used to optimise performance, protect devices and help providers address network issues before they affect customers.
Mongolian broadband provider Mobinet is deploying Plume's AI-powered platform to deliver enhanced WiFi, cybersecurity and network management to its subscribers at no additional cost. The new mobihome service offers AI-optimised WiFi, advanced security protection, parental controls and real-time network management through a mobile app. Plume's platform continuously learns and adapts to each household, improving WiFi coverage and connectivity reliability. The deployment enables Mobinet to provide faster, more proactive customer support by identifying and resolving issues remotely, reducing service interruptions and technician visits. The platform serves more than 450 internet service providers across 60 countries, managing approximately 600 million connected devices in 50 million homes. Plume's cloud-native architecture works across different hardware and systems, allowing providers to maintain control without vendor lock-in.
Plume earns highest honor with three Gold Stevie(R) Awards for Technology Excellence in AI, product and leadership. Plume Platform recognized as Domain Specific AI Platform of the Year in Telecom and New Product of the Year; CEO Dan Herscovici named Executive of the Year PALO ALTO, Calif., July 30, 2026 - Plume Design, Inc. ("Plume"), the global technology platform trusted by more than 450 Internet Service Providers (ISPs) across 58 countries, today announced it has been named the winner of three Gold Stevie(R) Awards, the highest possible recognition, in the third annual Stevie Awards for Technology Excellence. The company earned Gold honors in the following categories: * Domain Specific AI Platform of the Year - Artificial Intelligence: Plume Platform (Telecom) * New Product of the Year - Communication Technology: Plume Platform * Executive of the Year - Communication Technology: Dan Herscovici, Chief Executive Officer The Stevie Awards for Technology Excellence celebrate the remarkable accomplishments of individuals, teams and organizations shaping the future of technology across all industry sectors. "Winning three Gold Stevie Awards is a great validation of the strategy, products and team we've been building at Plume," said Mr. Herscovici. "These awards reflect the hard work of an incredibly talented global team that is reimagining what's possible for ISPs and the subscribers they serve. We set out to build the most intelligent, open platform in telecom; one that gives service providers the AI-driven tools to truly understand their networks and their customers. To have that vision recognized at the highest level by an independent panel of more than 180 industry judges is both humbling and energizing. We're just getting started." "When I brought Sweepr to Plume, I had no shortage of options, but I chose Plume because of the platform being built here: one grounded in more than a decade of real-world network intelligence that is genuinely changing how ISPs operate and serve their subscribers," said Alan Coleman, Chief Product Officer of Plume and co-founder of Sweepr. "In the short time since we joined, the pace of progress has only confirmed that decision. These three Gold Stevie Awards validate the platform, Dan's leadership and the team turning that vision into results for ISPs and their subscribers every day." Winners will be honored at a red carpet awards ceremony on Wednesday, October 28, 2026, at the Pullman Paris Montparnasse in Paris, France, where they will be celebrated alongside winners of the 2026 Stevie(R) Awards for Great Employers, The International Business Awards(R) and the German Stevie(R) Awards. More than 700 nominations from organizations of all sizes in 37 nations and territories were submitted this year for consideration in a wide range of Tech-related categories, including Company of the Year, Educational or Research Institution of the Year, Technical Innovation of the Year, Technology Breakthrough of the Year, and more in a variety of industry groupings including Advertising, Marketing and PR, Aerospace Technology, Biotechnology, Business Technology, Healthcare Technology, among others. Plume is a winner in the Domain Specific AI Platform of the Year, New Product of the Year, and Executive of the Year categories for Communication Technology and Artificial Intelligence. "We congratulate all of the winners in the third annual Stevie(R) Awards for Technology Excellence for their outstanding achievements," said Stevie Awards President Maggie Miller. "Their innovations are helping shape the future of technology across every industry, and we look forward to celebrating their success on October 28." The Plume Platform has redefined what an ISP technology platform can do. Grounded in more than a decade of continuous machine learning across real-world home networks, the platform's AI is trained on the complexity of actual subscriber environments at a scale no competitor can match: 600 million connected devices, 50 million homes, 58 countries and more than 450 ISP partners generating insights every day. That depth of operational intelligence is what separates Plume from every other platform in the telecom industry. In addition, the Plume Platform is the only open, vendor-agnostic, carrier-grade Agentic AI orchestration offering purpose-built for ISP operations. It autonomously monitors network conditions, diagnoses issues and resolves subscriber problems across any network, any CPE and any AI model, transforming how service providers operate, compete and grow. By unifying network intelligence and AI-powered care orchestration across the complete subscriber lifecycle, from onboarding and engagement to proactive support and retention, the platform directly improves the metrics that matter most to operators: reduced churn, lower cost-to-serve, fewer truck rolls, increased digital engagement and higher average revenue per user. In an era when speed and price alone are no longer differentiators, the Plume Platform gives ISPs the intelligence and automation to build lasting subscriber confidence and improve quality of experience. Dan Herscovici, who was appointed CEO in April 2025, has led a major transformation of Plume's strategy, culture and product direction. Under his leadership, Plume launched its open Agentic AI platform, completed a transformative strategic acquisition (Sweepr), earned Most Loved Workplace(R) Certification and was named to the 2026 Top 100 Global Most Loved Workplaces(R) list. Mr. Herscovici has instilled a customer-first, innovation-driven culture across the global organization while steering a clear strategic vision: helping ISPs move beyond transactional relationships to become true relationship managers for the connected home. More than 180 professionals worldwide participated in the judging process to select this year's honorees. Details about the Stevie Awards for Technology Excellence and the list of 2026 Stevie winners are available at http://Tech.StevieAwards.com. About Plume Plume created the first managed WiFi platform for Internet Service Providers (ISPs) in 2016, enabling the company to scale across the globe and expand into managing the entire subscriber experience, including approximately 600 million connected devices, in 50 million homes, on behalf of more than 450 ISPs, across 58 countries. By integrating managed WiFi, cybersecurity and customer care, Plume created the first open, hardware-agnostic SaaS Subscriber Experience Platform for ISPs. Powered by an unmatched global dataset and AI optimization, the Plume Platform builds subscriber confidence through improved WiFi experiences, seamless new service implementation and proactive customer care. Plume's open-source framework OpenSync(R) is pre-integrated and supported on the leading silicon, CPE and platform SDKs, and supports leading industry standards like RDK-B and prplWave. Discover more at www.plume.com. About the Stevie Awards The Stevie(R) Awards, widely recognized as the world's premier business awards, are nicknamed the Stevies, derived from the Greek word stephanos, meaning "crowned." The Stevie Awards are conferred through nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards(R), The International Business Awards(R), the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, the Stevie Awards for Technology Excellence, and the Stevie Awards for Sales & Customer Service.The Stevie Awards receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Find jobs on Simplify and start your career today
Industries
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$722.4M
Headquarters
Palo Alto, California
Founded
2015
Find jobs on Simplify and start your career today