Recent BX product enhancements will help teams work more efficiently and with greater precision. This quarter, Press Ganey's brand and consumer experience team prioritized new features and enhancements to improve your product experience and make it easier for you to drive real impact for your organization. See below for a full list of product releases. Partnerships. Press Ganey's partnership network is a huge benefit to its healthcare clients. Through its direct connections to these healthcare-specific directories and review sites, Listings clients can edit information in one central database, automatically update it for profiles across the web, and generate and engage with reviews for sites that both consumers and AI engines trust. * RateMDs is now offering Press Ganey clients an exclusive experience: In addition to an enhanced, modern profile design, with the option to add booking links, star ratings will be factored into providers' rankings on RateMDs. Listings. Press Ganey Holdings Inc is excited about a beta launch for its Listings solution, designed to improve conversions on Google. * Currently in beta, Press Ganey Holdings Inc is piloting a new integration with Google that enables a "book online" button for Google business listings, where online scheduling is available. This button provides consumers with a direct call to action earlier in their search experience. Reputation. 2026's spring release for Reputation is a game changer for organizations using templates to help them keep up with high review volume. * Press Ganey Holdings Inc introduced optional auto-responding for positive, ratings-only reviews. For these lower-impact 4- and 5-star reviews that don't include patient comments, your organization can still appear engaged and instead focus its efforts on the reviews that require more thought-out responses. Clients can designate response templates to be applied when reviews that meet the criteria are detected. Campaigns. This quarter's Campaigns enhancements are all about precision: * Press Ganey Holdings Inc introduced entity-based targeting (with attribute filtering) for campaigns in addition to traditional hierarchy-based targeting. While traditional targeting through hierarchies will continue to be supported, its new entity-based targeting is more standardized and simplifies setup and configuration. * Provider and location entities can be filtered by specialty, subspecialty, city, state, zip code, and country. * Clients that opt to continue to use hierarchy-based targeting will benefit from a more transparent targeting experience. * Press Ganey Holdings Inc eliminated landing pages for single-destination SMS smart campaigns. This enhancement will bring the SMS experience into alignment with the email experience and will eliminate an unnecessary screen to keep reviewers engaged. * Press Ganey Holdings Inc expanded support for personal invite campaigns to allow multiple personal invite campaigns to run concurrently, scoped to either SMS or email channels. Transparency. Its Transparency solution had both a beta launch and an enhancement this quarter. A new pilot feature gives nontechnical team members the power to configure how reviews appear on their site in addition to other more generally available enhancements. * Currently in beta, Press Ganey Holdings Inc is testing a new feature that allows clients to create, configure, and deploy review widgets for their website through a user-friendly wizard accessed right from its brand experience platform. Instead of waiting weeks to coordinate between technical teams, approved comments can be deployed to your website in a matter of hours. * Press Ganey Holdings Inc introduced a usage metric report for scheduled reports, accessible from the reporting tab, enabling clients to measure the internal readership of scheduled reports, like the provider spotlight report and more. To hear more about its brand experience products and how you can improve your online reputation through the use of its integrated solution set, contact one of its experts.

Main Line Health recognized with 2025 Press Ganey Human Experience Awards. Main Line Health has been recognized by Press Ganey as a recipient of multiple 2025 Press Ganey Human Experience (HX) Awards, reflecting our ongoing commitment to advancing the human experience for patients, families and colleagues. The Press Ganey Human Experience Awards honor healthcare organizations that consistently deliver exceptional experiences by combining compassion, engagement and measurable performance. These awards are grounded in rigorous standards and benchmarked results, placing recognized organizations among the top performers nationwide. The Human Experience Awards recognize organizations that achieve performance in the top tier of Press Ganey's national benchmarks. Based on patient and employee feedback, the Guardian of Excellence Award highlights sustained achievement over time and reflects a deep commitment to listening, learning and continuously improving the care and work environment. This year, the following Main Line Health locations were honored with the Guardian of Excellence Award, which recognizes sustained excellence and performance in patient or employee experience: These awards demonstrate what's possible when compassion and insight drive meaningful, measurable outcomes across healthcare.