Prokeep launches AI agents for distributor counter teams. October 15, 2026 NEW ORLEANS - Prokeep, the AI-Powered Order Engine for wholesale distribution, today announced Order Pro, a growing family of AI agents built for distributor counter teams. The initial agents draft customer replies, match products to orders, and summarize long conversations using the customer context already captured in Prokeep. Order Pro is available now. Distributors are under pressure to respond faster than they ever have before. Research shows that 86% of customers are likely to leave a supplier for one that offers a faster ordering experience. And the order experience starts with the quote: distributors that send fast and accurate quotes are 35 to 50% more likely to win the order. Still, counter reps spend much of the day rereading message threads, hunting through order history, and rekeying details that already exist in their systems. Order Pro targets that gap with three agents, each handling a specific part of the order workflow: * Respond Agent drafts reply suggestions to customer messages using the context already in the conversation thread. * Match Agent matches products to customer requests using the context of the entire order, rather than evaluating line items one at a time. * Summary Agent turns a long customer conversation into a short, scannable summary in seconds. Each agent suggests. The rep reviews, edits, and decides what goes out. "Speed to serve is what wins the counter," said Jack Carrere, CEO and co-founder of Prokeep. "Customers don't care how many steps sit between their request and an answer; they care how fast they get it. There's a world where software handles the mundane work end to end and surfaces the exceptions for a rep to review: a jobsite detail, a substitution the customer will accept, an account that is about to churn. We built Order Pro to get every request moving the moment it arrives and put the right things in front of the rep, so their time goes where the relationship is." Order Pro arrives alongside additions to Prokeep's Order Automation product, which turns any customer request, including photos and handwritten lists, into an ERP-ready quote. New Quote Follow-Up capability surfaces pending quotes that need attention before they go stale, closing a gap where distributors commonly lose orders they already bid. Together, these products create what Prokeep calls the Order Engine: capturing the request, turning it into an accurate quote, and giving reps time to pursue the next order. Prokeep customers using its automation and outreach products report up to 2X more order capacity and 30% more orders from active and inactive customers. Order Pro is available to Prokeep customers beginning October 12, 2026. Learn more at prokeep.com/order-pro. About Prokeep Prokeep is the AI-powered order engine for wholesale distribution. Used by 1,700+ distributors across 8,600+ locations, Prokeep centralizes customer communication, turns any request into an ERP-ready quote, and helps counter teams serve customers faster and drive more orders. Since 2016, Prokeep has powered more than 20 million customer conversations and over $30 billion in distributor revenue. Learn more at prokeep.com. NEW ORLEANS - Civilized AI, a GovTech startup dedicated to making cities better, announced closing a $2 million seed funding round led by Benson Capital, with participation from Tulane University, Austin Capital Factory and members of the local angel investment community. Founded by Matt Wisdom, who previously built TurboSquid into a... Book Local Tours October 9, 2025 NEW ORLEANS - NOLA AI has announced the launch of Atomic Speed, a groundbreaking optimization technology that slashes training time and compute costs across all major AI model architectures. By harnessing pure algorithmic innovation rather than relying on ever-expanding data centers and GPU farms, Atomic Speed upends the industry's hardware-centric... June 6, 2025 NEW ORLEANS - Cantaloupe AI, a New Orleans-based HR tech startup, has unveiled Cleo, the first fully conversational AI interviewer designed exclusively for the hospitality industry. Cleo brings a groundbreaking approach to applicant pre-screening, allowing every candidate to speak naturally, share their story, and receive thoughtful, real-time feedback - all powered by... January 7, 2025

Prokeep and Decisiv launch native integration to connect service, parts, and customer conversations for commercial vehicle dealers. Helping dealers deliver a better customer experience by keeping service and parts in sync, every conversation in one place, and every truck moving through the shop faster. NEW ORLEANS / RESTON, VA MAY 12, 2026 Prokeep, the AI-powered Order Engine where distributors win more orders, and Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, today launched an integration that routes parts requests between service and parts teams in real time, and pulls every customer text, before, during, and after a repair, into a single connected record. This native integration, which connects Prokeep conversations to Decisiv cases, is now available to customers on both platforms. Built jointly by the Prokeep and Decisiv product teams in direct response to dealer requests, the integration is native to both systems, with no new tool to learn. It closes a gap dealers have lived with for decades: customer conversations, service cases, and parts requests sitting in three separate places. That disconnect is where time, revenue, and trust quietly slip away. The integration is also a clear expression of where Prokeep believes distributor software is headed: away from siloed point tools and toward connected workflows. "We built this integration with Decisiv to close that gap directly inside the workflows dealers already trust, with no rip-and-replace and no new tool to learn," said Jack Carrere, CEO and Co-Founder of Prokeep. "When truck dealers are running multiple systems to manage a single repair, the people at the counter are paying for it in keystrokes. Now every text, every parts request, and every follow-up lands where it belongs. This is where distributors win more orders." The integration is anchored by several key capabilities Complete communication records on every case. Decisiv captures conversations during an active case. But when customers text or email before the case opens or after it closes, any Prokeep thread now attaches to the matching Decisiv case in two clicks and syncs automatically, rather than in personal phones, sticky notes, or screenshot uploads. No more manual downloads or uploads: just simple, complete customer records. Faster parts requests between Service and Parts teams. A parts request created in an active Decisiv case can be easily escalated to the Parts team's Prokeep queue. The Parts team responses with status updates, sync to Decisiv automatically. Within their existing workflows, both teams see live parts order status, without needing to chase it down. "A Case is only as complete as the communication around it," said Jeff Clark, Chief Product Officer of Decisiv. "Building this integration with Prokeep extends what Decisiv has always done well, capturing service event conversations. The result is a more complete service record, fewer dropped handoffs, and a faster path from request to repair that reduces downtime for customers." Bruckner's Truck and Equipment served as the joint design partner and pilot customer for the integration. Launched at Bruckner's in Q1 2026, it is now live at every Bruckner's Service Center location. "We didn't need another tool, we needed the tools we already use to talk to each other." said Clay Claiborne, Sr. Corporate Service Manager of Bruckner's Truck and Equipment. Since the integration went live, the manual work Decisiv were doing to sync conversations from Prokeep to Decisiv has disappeared. Decisiv now have expanded abilities Decisiv never had with Decisiv alone, Decisiv can send conversation to multiple Decisiv Cases which is a huge time saver over updating several fleet units that were discussed in one conversation. It has also never been easier to take and attach pictures to Decisiv Case, all while maintaining crystal clear transparency with its customers." Better data in, better reports out Beyond the day-to-day workflow gains, the integration delivers a compounding benefit: data completeness. By routing conversations and requests into Decisiv automatically that occur before a case opens or after it closes, the integration gives dealers a more complete picture of parts demand, service cycles, and orders without changing how their teams work or adding a new reporting tool. The need is well-documented. A March 2026 Prokeep diagnostic survey of 85 truck dealers and distributors found that 84% of reps lose one to four hours a week chasing internal updates, 95% carry at least one stalled order in the queue every week, and 88% are juggling three or more systems for a single repair. Availability The Prokeep and Decisiv integration is available now for customers of both platforms. Dealers can learn more, see a demo, and request enablement at prokeep.com/integrations/decisiv or decisivmarketplace.com/product/prokeep-order-engine Join Decisiv on June 10 for a webinar that will be a live look at how connecting Decisiv and Prokeep is helping Bruckner's deliver faster service, clearer communication, and a customer experience their fleet customers notice. Register today: https://hubs.la/Q04g59vT0. About Prokeep Prokeep is the AI-powered Order Engine where distributors win more orders. Purpose-built for distributors, Prokeep helps counter and inside sales teams take more orders with centralized conversations, order data, and lightning-fast responses, and helps marketing and branch teams get more orders by turning every customer interaction into a proactive sales opportunity. Trusted by 8,800 distributor locations across North America, Prokeep has powered more than 20 million conversations and $11 billion in revenue since its founding in New Orleans in 2016. About Decisiv Decisiv, based in Virginia, powers North America's largest asset service management ecosystem for the commercial vehicle industry. Its industry leading Service Relationship Management (SRM) platform connects over 5,000 service locations and 74,000 fleets, orchestrating more than 4 million annual service events. By linking dealers, OEMs, component manufacturers, and fleets with real-time, actionable data at the point of service, Decisiv enables smarter maintenance planning and lifecycle management for improved utilization, performance, and compliance. Learn more at decisiv.com. Media Contacts: