Quantum Metric focuses on Continuous Product Design, which helps organizations understand and prioritize the needs of their customers. The platform gathers insights from a significant portion of internet users, allowing businesses in sectors like retail, travel, financial services, and telecommunications to make informed decisions. By promoting a customer-centric approach, Quantum Metric enables teams to quickly align on what customers want and discover valuable opportunities for improvement. Unlike many competitors, Quantum Metric emphasizes a subscription-based model that provides ongoing support and insights, ensuring that clients can continuously adapt to changing customer needs. The ultimate goal of Quantum Metric is to help businesses create better products and services that deliver real value to their customers.

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Quantum Metric won Best of Show in its Finovate debut at its all-digital FinovateEurope conference in 2021.

Quantum Metric Launches AI-Powered Session Summarization Solution Felix AI

Quantum Metric introduces a new product suite to improve digital decision-making.

Quantum Metric Introduces a New Product Suite to Improve Digital Decision-Making

Alibaba is reportedly establishing an online shopping venture with South Korean retailer E-Mart. The two companies are set to combine the assets of their respective online platforms, AliExpress Korea and Gmarket, to form a 50-50 joint venture, The Wall Street Journal reported Thursday (Dec. 26), citing a regulatory filing. The joint venture will launch next year, with the two platforms operating independently, the report added, citing a statement from E-Mart parent Shinsegae Group. Shinsegae Group said it expects cooperation with Alibaba to help bolster its Gmarket services and customer experience in the competitive eCommerce space

Alibaba Reportedly Plans $4 Billion Ecommerce Venture With Korea'S E-Mart

Quantum Metric has announced the release of Felix AI, a revolutionary AI-driven tool for real-time session summarization, as part of their latest product suite aimed at augmenting the digital customer experience.

Felix AI Ushers in a New Era of AI-Enhanced Digital Analytics with Google Cloud

For years brands in travel and other e-commerce verticals. have used session replay software to understand how people are using their. websites and apps. The software records actions, such as keystrokes, clicks and

New Tool Uses Generative Ai To Help Travel Brands Understand Online Activity

Alibaba Reportedly Plans $4 Billion Ecommerce Venture With Korea’S E-Mart

This year, the holiday shopping season belonged to digitally savvy consumers.New data from Mastercard showed that while total retail sales from Nov. 1 to Dec. 24 rose 3.8%, online shopping was up 6.7%, according to a Thursday (Dec. 26) press release. Those figures, from Mastercard SpendingPulse, are not adjusted for inflation.“The holiday shopping season revealed a consumer who is willing and able to spend but driven by a search for value as can be seen by concentrated eCommerce spending during the biggest promotional periods,” Michelle Meyer, chief economist for the Mastercard Economics Institute, said in the release. “Solid spending during this holiday season underscores the strength we observed from the consumer all year, supported by the healthy labor market and household wealth gains.”Consumers looked for values “at every turn” during the season, responding to sales throughout November and the Black Friday period, the release said

Mastercard: Holiday Shoppers Chase Value As Online Spending Jumps 6.7%

As consumers rely more on online shopping, the importance of optimizing the payment process has never been more evident. With peak shopping periods like the holidays driving even higher consumer demand, retailers are focusing on pre-purchase testing and offering flexible payment options to ensure smooth transactions, according to Quantum Metric VP of Banking, Financial Services and Insurance Mike Hanson. Payment Testing: A Critical Component for Success. The rise of payment testing among consumers is reshaping the retail landscape, Hanson noted

Pre-Purchase Testing And Flexible Payments: Shaping The Future Of Retail Transactions

Powered by Google Cloud's Gemini Pro model, Felix AI summarizes a session in seconds, capturing the exact experience. Post this"We are very excited about the launch of Felix AI, harnessing the power of Google Gemini to provide clarity to the areas of the digital experience that have the greatest impact," said Paul Tepfenhart, Global Director of Retail Industries at Google Cloud. "Quantum Metric has built a Gen AI-powered product that takes their deep customer-centric data set and helps their customers accelerate their AI strategy. In the hands of digital leaders, Felix AI enables customers to transform the way teams analyze and empathize with the customer opportunities."Session replays, regularly used by digital organizations, provide needed visibility into the customer experience but are inherently complex and time-consuming. In fact, in 2023, Quantum Metric customers spent over 320K hours reviewing session data.Powered by Google Cloud's Gemini Pro model, Felix AI summarizes a session in seconds, capturing the exact experience the visitor went through. Breaking away from the traditional session replay tools, Felix AI offers a simplified approach to digital customer listening that can be instantly quantified to understand the scale of each issue and its impact on key business metrics

Quantum Metric Simplifies Digital Customer Listening With Gen Ai Powered Solution

"In the realm of digital innovation, the real game-changers are the individuals and teams who prioritize understanding and responding to customer needs," remarked Mario Ciabarra, CEO of Quantum Metric. "We are privileged to collaborate with digital visionaries who not only envision but actualize success by putting their customers at the forefront. While all nominees this year have shown exceptional dedication, our winners have truly set a benchmark for customer-centric digital excellence. Congratulations to each one of them for their unwavering commitment to enhancing digital customer experiences."The CPD Signal Awards distinguish achievements across five categories, celebrating leadership and teamwork excellence. A panel of CPD and industry specialists evaluated submissions based on strategy effectiveness and business impact.The announcement of the winners was made at the Quantum LEAP 2024 closing keynote on Thursday, Feb. 29

Quantum Metric Celebrates Excellence In Digital Innovation With The 2024 Cpd Signal Award Winners

Continuous product design and customer insights platform

Quantum Metric

Continuous product design and customer insights platform

Quantum Metric

Continuous product design and customer insights platform

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