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Quantum Metric provides a platform for Continuous Product Design that helps organizations focus on customer needs and deliver value. The platform automatically collects usage signals from user interactions and surfaces insights about where customers struggle or what features they value, enabling rapid cross-functional decision making and continuous improvement. It works with global brands across retail, travel, financial services, and telecommunications and is offered on a subscription basis. Its goal is to help teams prioritize customer needs and drive tangible results by enabling fast, evidence-based product decisions and collaboration.
Industries
Data & Analytics
Enterprise Software
Company Size
201-500
Company Stage
Series B
Total Funding
$253M
Headquarters
Colorado Springs, Colorado
Founded
2015
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Total Funding
$253M
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Quantum Metric launches next evolution of Felix Agentic, expands agentic analytics and digital visibility across enterprise teams. By GlobeNewswire July 16, 2026 Summer 2026 Launch brings Felix Agentic to general availability, extends visibility across mobile and AI-driven traffic, and helps enterprises move faster from digital signals to trusted action Quantum Metric Summer Launch 2026 Quantum Metric's Summer 2026 Launch introduces the next evolution of Felix Agentic, expanding enterprise agentic analytics with new capabilities for mobile visibility, AI traffic analytics and platform intelligence. MONUMENT, Colo., July 16, 2026 (GLOBE NEWSWIRE) - Quantum Metric, the leader in agentic digital analytics for the enterprise, today unveiled its Summer 2026 product capabilities, led by the general availability of Felix Agentic and new capabilities spanning mobile crash analytics, AI-driven traffic, and enhancements to the platform experience. The updates reflect Quantum Metric's continued investment in the platform infrastructure enterprises need to move faster from digital signals to intelligent action, giving enterprises complete, trusted context to understand what changed, why it changed, and what it means to the business, without requiring teams to know every question in advance. The release follows record company growth and accelerating customer adoption of agentic analytics with Felix Agentic. "Enterprises don't just buy analytics software anymore, they standardize on platforms they can trust," said Mario Ciabarra, CEO and founder of Quantum Metric. " Quantum Metric was built to capture the complete digital experience before you know which questions you'll need to ask, and Felix Agentic now reasons across that context to explain what changed, why it changed, and what it means to the business. The strongest proof isn't another AI demo, it's customers automating hours of analysis, standardizing on the platform, and making larger, longer commitments." powered by Felix Agentic is now generally available for enterprise: here's what it does. Felix Agentic is Quantum Metric's enterprise agentic analytics platform, which continuously monitors digital customer experiences across web and mobile, detects anomalies in real time, identifies the root cause, and quantifies revenue impact without requiring a human analyst to know what question to ask. Every answer is grounded in Quantum Metric's complete, auto-captured behavioral data layer, making Felix's outputs traceable, auditable, and trustworthy enough to act on. Following a successful beta with enterprise design partners including leading global retailers and airlines, three core capabilities are now generally available: * Felix Chat: A conversational, agentic interface that delivers instant answers from enterprise agentic analytics data grounded in your experience data. Users investigate through natural dialogue, getting to the quantified "why" behind customer behavior without needing to know which report to pull. * Background Agents: Continuously monitor key KPIs across checkout, login, payments, and support flows. When something shifts, agents proactively identify root cause and surface quantified revenue impact, so teams receive actionable intelligence before they know to look for it. * Copilot: Brings agentic analytics for the enterprise directly into Quantum Metric dashboards, segments, metrics, and funnels. Users can ask questions in context or click any data point to instantly get Felix's analysis of what's driving it, without leaving their workflow. This release also introduces new capabilities that give enterprises precise control over how agents operate at scale. * Skills: Reusable templates defining custom instructions for how to answer a question, ensuring consistent, reliable answers. * Workflows: An automated process for running an analysis, with prescribed steps. Can be scheduled, triggered, or run on demand. * Quantum Metric MCP (Beta): Access Quantum Metric data and analytics capabilities via MCP, enabling customers and external AI agents to get analysis and answers, based on Quantum Metric's intelligence layer, wherever the work is being done. * Felix Agentic Native Mobile App (Beta): Opening access to Felix Agentic from iOS or Android. Ask questions, review agent outputs, and get answers to critical business questions from any device. New features extend digital visibility across mobile and AI-driven traffic, and offer a simpler platform experience. Alongside Felix Agentic, Quantum Metric's Summer Launch extends digital visibility across mobile, AI-driven traffic, and connected ecosystems and introduces platform improvements designed to reduce overhead and make Quantum Metric faster to use at enterprise scale. Key features include: * Mobile Crash Analytics: Capture, diagnose, and resolve mobile app crashes with full session context. Teams get intelligently grouped crash reports ranked by impact, human-readable stack traces mapped to source code, and full session replay. * AI Traffic Analytics: Automatically detect, segment, and analyze traffic referred by large language models (LLMs) and agentic AI assistants. Organizations can gain visibility into how AI-generated traffic behaves, converts, and contributes to their user's digital experiences without additional configuration. * Adobe Experience Platform (AEP) Connector: Connect Quantum Metric's behavioral data with Adobe Experience Platform and Customer Journey Analytics through a no-code, configuration-based setup. * Core Platform Updates: New updates to dashboards, alerts, and zone tracking reduce manual overhead and make it faster to configure, analyze, and act on data. Teams spend less time managing the platform and more time driving results. "What I keep coming back to is how customers are actually using Felix Agentic: the analysis they're conducting and the time they're saving by reducing work that once took hours to just minutes," said Jake Canaan, Chief Product Officer, Quantum Metric. "They're answering in just a few chat prompts what previously required custom dashboards, heat maps, and countless layers of manual analysis. These capabilities reflect what we've built in direct collaboration with our customers. The result is a platform that earns its place in how enterprises actually want to work, not the way a vendor thinks that they should." All features in the 2026 Summer Launch were showcased in today's virtual experience, including detailed demos of Felix Agentic capabilities, Crash Analytics, AI Traffic Analysis and more. For a full recap of the Summer 2026 Launch event visit: https://www.quantummetric.com/events/2026-summer-product-launch About Quantum Metric Quantum Metric is the leader in agentic analytics for the enterprise. The company provides the industry's most complete digital experience data, helping enterprises understand why customer behavior changes and act with the required speed and confidence for today's digital demands. Combining the industry's richest, most actionable data set with agentic AI, Quantum Metric delivers a simple, contextual understanding of customer behavior, technical signals, and impact as it relates to unique business goals and objectives. Global enterprises rely on Quantum Metric, with the company supporting billions of digital interactions each month and reflecting insights from roughly half of the world's internet users. For more information, visit www.quantummetric.com. Media Contact:
Quantum Metric reported its strongest first half in company history, with ARR growth for H1 2026 nearly tripling the same period in 2025. The growth was driven by rapid enterprise adoption of Felix Agentic, its agentic analytics platform launched in late 2025. The company secured its largest customer partnership ever: a five-year expansion with a Fortune 100 insurer covering more than 2,000 users. Quantum Metric has delivered three consecutive quarters of record growth, fueled by larger enterprise commitments and multi-year platform standardisations. Felix Agentic operates on real-time behavioural data captured by Quantum Metric's platform, which the company claims is 2,700 times richer than traditional analytics. The platform continuously monitors digital customer experiences, detects anomalies, identifies root causes, and quantifies revenue impact. Quantum Metric will announce new capabilities at its summer launch event on 16 July 2026.
Quantum Metric has launched Felix Agentic, an autonomous digital experience analyst powered by Google's Gemini models. The platform analyses digital customer behaviour and delivers plain-language insights without requiring dashboards or manual investigation. Felix Agentic draws on a dataset the company claims is 2,700 times richer than traditional analytics platforms, capturing over 300 metric types including interactions, friction points and complete customer journeys. Key features include Felix Chat for instant answers, Background Agents that continuously monitor performance indicators, and Copilot for platform assistance. The launch addresses a skills gap identified by McKinsey, which found 47% of organisations cite lack of skilled data professionals as a barrier to adopting advanced analytics. Felix Chat and Background Agents are now available to existing customers, with rollout to new customers continuing.
Quantum Metric launches Felix Agentic, the autonomous digital experience analyst. New agentic AI solution utilizes Gemini models to deliver instant insight, contextualized in business objectives, and powered by a dataset 2,700x richer than traditional analytics or marketing clouds. March 25, 2026 09:00 ET | Source: Quantum Metric COLORADO SPRINGS, Colo., March 25, 2026 (GLOBE NEWSWIRE) - Quantum Metric, the leader in agentic digital analytics for the enterprise, today introduces Felix Agentic, the always-on autonomous analyst. Leveraging Gemini models, Felix Agentic replaces manual data investigation with immediate, plain-language understanding of digital customer behavior with the right business context. Powered by a dataset 2,700x richer than traditional analytics or marketing clouds, Felix Agentic continuously analyzes your digital experience to explain what changed, why it changed, and where it is costing you. Offering instant answers without dashboards, customer understanding is now accessible to both technical and non-technical teams. "For too long, digital transformation has actually meant handing teams a massive data burden and asking them to solve it," said Mario Ciabarra, CEO of Quantum Metric. "We've all seen the result: war rooms, finger-pointing, and days wasted digging through reports. Felix Agentic ends that by making customer understanding immediate and actionable for every member of the enterprise. By automating the investigative process, we are giving digital leaders their time back and opening the opportunity to iterate their experiences further and faster than ever before." What are the main capabilities of Felix Agentic? While traditional analytics platforms have spent decades burying teams in complex dashboards, Felix Agentic utilizes Gemini models to deliver the "gift of understanding." It searches across the entire experience ecosystem to answer real business questions, like whether you're on track to hit today's revenue, bookings, or application goals. In seconds, it analyzes data like traffic, on-site behavior, funnel health, and product usage, following the same process an analyst would to uncover what changed, why it changed, and what to do next. Felix Agentic is context-aware, using industry guides and analysis workflows to shape its answers and ensure consistent, accurate results. Over time, it learns the context of your business, improving its ability to understand how experience changes impact goals and KPIs. Every step is fully transparent, with clear visibility into the data and reasoning behind each insight. Key capabilities include: * Felix Chat, which breaks down complex digital experience data to deliver instant, plain-language answers to questions on customer journeys and behaviors. Felix Chat responses automatically explore underlying data to explain what is happening and why in real time. Each answer is grounded in the business' experience data and supported by autonomous investigative steps. * Background Agents, with Google Cloud's secure infrastructure, these agents continuously monitor key performance indicators and proactively alert teams to changes, explaining the customer behaviors driving those shifts. * Copilot - a UI-assistant that embeds agentic capabilities directly into the Quantum Metric platform for support building, managing and easily analyzing views of the digital experience. How does Felix Agentic close gaps in traditional analytics? Traditional analytics are failing the modern enterprise. A McKinsey Global Survey reported that nearly 47% of organizations cite the shortage of skilled data professionals as a major barrier to adopting advanced analytics and AI. Felix Agentic addresses this gap by providing agentic digital analytics that deliver clear explanations of customer behavior, technical signals, and impact within the context of the enterprise's unique business goals and objectives. Felix Agentic is built on top of an experience dataset of over 300 different metric types. Where other AI solutions powered by traditional analytics focus on manually tagged events, Quantum Metric captures interactions, friction points, and the full customer journey across digital experiences. Without access to this level of context, agentic systems cannot reliably identify the reasons behind KPI changes or provide actionable recommendations. "Agentic AI is fundamentally changing how many businesses operate, fueling a new era of cloud that can benefit virtually every area of an organization," said Ritika Suri, Managing Director for Data and AI Partnerships at Google Cloud. "By utilizing Gemini models and Google Cloud's data tools, Quantum Metric's Felix Agentic can help customers unlock context-aware insights that improve operations and accelerate business outcomes." When is Felix Agentic available? Felix Chat and Background Agents are available for set-up with existing customers today, with continued rollout to new customers in the coming weeks. For more information on Felix Agentic and the Quantum Metric platform visit https://www.quantummetric.com/platform/felix-ai/agentic. About Quantum Metric Quantum Metric is the leader in agentic digital analytics for the enterprise. The company provides the industry's most complete digital experience data, helping enterprises understand why customer behavior changes and act with the required speed and confidence for today's digital demands. Combining the industry's richest, most actionable data set with agentic AI, Quantum Metric delivers a simple, contextual understanding of customer behavior, technical signals, and impact as it relates to unique business goals and objectives. Global enterprises rely on Quantum Metric with the company supporting billions of digital interactions each month and reflecting insights from roughly half of the world's internet users. For more information, visit www.quantummetric.com. Media contact: Walker Sands, for Quantum Metric [email protected]
Quantum Metric wins ISG Software Innovation award for breakthrough generative AI.
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Industries
Data & Analytics
Enterprise Software
Company Size
201-500
Company Stage
Series B
Total Funding
$253M
Headquarters
Colorado Springs, Colorado
Founded
2015
Find jobs on Simplify and start your career today