RRazorpay provides a full-stack fintech platform in India that started with a payment gateway to accept and process payments via cards, net banking, and UPI. It also offers modules for marketplace management, automated bank transfers, recurring billing, invoicing, and working capital loans. The platform is API-first and lets merchants integrate payments, money movements, and financing in one place, differentiating itself by combining payments with a broad set of financial tools for Indian businesses. Its goal is to simplify money flow for Indian online businesses by delivering an integrated, scalable solution that reduces the need for multiple vendors.
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1,001-5,000
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Private
Total Funding
$762.3M
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Bengaluru, India
Founded
2014
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Razorpay wins final IFSCA licence to run payments from GIFT City. Razorpay has received IFSCA's final payment service provider licence for GIFT City, enabling multi-currency accounts and faster global investing. By BFSI Network · 02 November 2026 · News Razorpay, the Bengaluru-based payments company, has received the final Payment Service Provider (PSP) licence from the International Financial Services Centres Authority (IFSCA) to operate from Gujarat International Finance Tec-City (GIFT City). The approval, announced by the company on 2 November 2026 and first reported by CNBC-TV18, lets Razorpay move money in foreign currencies, offer multi-currency accounts and power global investing for Indian residents. The licence comes about six months after IFSCA gave the company in-principle approval in April 2026. It also makes Razorpay one of the more prominent names among the payment firms that have chosen GIFT City as a base for cross-border business, a group that recently added exporter-focused Skydo, which secured its final IFSCA nod in October. What the Razorpay GIFT City licence allows. According to the company, the PSP licence lets its GIFT City unit support a wider set of cross-border flows under a single regulatory framework: * Global investing: infrastructure for investment platforms that let Indian residents buy overseas stocks and other assets * International collections and settlements: receiving and settling payments across borders * Multi-currency accounts: holding funds in foreign currencies * Foreign currency transfers: moving money to and from India in line with the Foreign Exchange Management Act (FEMA) and GIFT City rules Razorpay said it has already completed banking integrations with RBL Bank and ICICI Bank, and that integrations with investment platforms are expected to go live in the coming weeks. Rahul Kothari, Chief Operating Officer of Razorpay, said the licence allows the company to handle foreign currency transactions, including holding funds in multi-currency accounts, and to support cross-border financial flows. Why global investing platforms are the first target. Today, a platform that offers overseas investing must coordinate with several banks, remittance partners and compliance systems, which can stretch onboarding to several months. Razorpay's pitch is a single integration: a platform connects once to its GIFT City stack and can offer global investing to Indian residents, with integration timelines cut to two to three weeks, the company said. Demand is growing. Citing industry data, Razorpay said Indians invested $2.65 billion in overseas stocks and debt in FY26, up 56% from the previous year. Brokers are already moving in this direction, with Groww, Zerodha and Angel One opening US stock investing via GIFT City. GIFT City becomes a payments hub. IFSCA has been building out its rulebook for payment companies in the international financial services centre. In October it set net-worth norms for payment system operators in GIFT City, giving existing players six months to comply. Under the IFSC framework, licensed PSPs can offer services such as account services, cross-border money transfers, merchant acquisition and escrow. For Razorpay, the licence adds a regulated cross-border leg to a business that is also preparing for the public markets. The company filed draft IPO papers through the confidential route in June 2026, and has been widening its product range, including the Vulcan AI foundation model for payments. It said it plans to extend the GIFT City infrastructure to more financial flows, including services for non-resident Indians (NRIs). Key takeaways. * Razorpay has received IFSCA's final PSP licence for GIFT City, following in-principle approval in April 2026. * The licence covers global investing, international collections and settlements, multi-currency accounts and foreign currency transfers. * RBL Bank and ICICI Bank are integrated, and investment platforms are expected to go live in the coming weeks. Frequently asked questions. What licence has Razorpay received in GIFT City? Razorpay has received the final Payment Service Provider licence from IFSCA, the unified regulator for India's international financial services centre in GIFT City, Gujarat. How will the licence help Indian investors? Investment platforms can plug into Razorpay's GIFT City infrastructure to offer global investing to Indian residents, with integration timelines of two to three weeks instead of several months, the company said. Featured image: Rahul Kothari, Chief Operating Officer, Razorpay. Photo: Razorpay (company newsroom media kit). Elets The Banking and Finance Post Magazine has carved out a niche for itself in the crowded market with exclusive & unique content. Get in-depth insights on trend-setting innovations & transformation in the BFSI sector. Best offers for Print + Digital issues! Subscribe here | www.eletsonline.com/subscription/ Get a chance to meet the Who's who of the Banking & Finance industry. 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BFSI Insight Summit 2026: 'Real-time fraud check key in digital payments' At the BFSI Insight Summit 2026, payments leaders called for AI-driven fraud detection, real-time risk scoring and greater industry collaboration to tackle rising digital payment scams. (From left) Arif Khan, Razorpay; Karan Sapra, Google Pay; K Satyanarayana Raju, IDPIC; and Lalit Chowdhary, Mindgate Solutions at the Business Standard BFSI Insight Summit in Mumbai on Tuesday | Photos: Kamlesh Pednekar At a discussion on India's digital payments ecosystem, 'Payments at Scale, Can Security Match It?' during the Business Standard BFSI Insight Summit, industry leaders Karan Sapra, head of payments and financial services, India, at Google Pay; Lalit Chowdhary, senior vice-president, implementation and delivery at Mindgate Solutions; Arif Khan, Chief Innovation Officer (CIO) of Razorpay; and K Satyanarayana Raju, chief executive officer (CEO), India Digital Payment Intelligence Corporation (IDPIC), elaborated on the need to go beyond conventional checks and adopt an intelligence-driven approach to tackle increasingly sophisticated fraud. A central theme of the discussion was the changing nature of digital payments fraud. According to Khan, conventional safeguards such as one-time passwords, PINs and authentication protocols are no longer sufficient to address the full range of risks. "The bigger challenge that we are seeing is context in the intent of the payment," Khan said, explaining that a transaction may be technically secure even when a customer is being manipulated into transferring money. Fraudsters increasingly exploit fear, urgency and impersonation, posing as law enforcement officials or other trusted authorities, to persuade victims to make payments voluntarily. The challenge, therefore, is no longer just to ensure that a payment is authorised, but to establish whether the person making it understands the transaction and its consequences. Khan said Razorpay was working to analyse multiple signals to understand the context and intent behind payments. He also pointed to the growing sophistication of fraud networks, which can move money rapidly through mule accounts, while payment companies often operate with limited visibility into one another's systems. Sapra highlighted a similar shift, describing the evolution from hacking technical processes to manipulating human behaviour. He said Google Pay was focusing on user education, contextual warnings and the use of artificial intelligence (AI) to identify suspicious patterns. Such warnings could be delivered in English, Hindi/English or regional languages, depending on what users understand best. The company has also introduced haptic alerts - gentle phone vibrations intended to interrupt routine payment behaviour and prompt users to reconsider a potentially risky transaction. The objective, Sapra said, is to combine intelligence drawn from multiple signals with timely interventions that help customers recognise a threat before the money is transferred. The need for greater cooperation across the payments ecosystem emerged as another key issue. Chowdhary said Mindgate Solutions, which processes a significant share of payment transactions, had observed that although larger banks had strengthened their fraud-detection frameworks, vulnerabilities often persisted at the edges of the system. Money can pass through mule accounts quickly, making detection and recovery difficult. He emphasised that the industry needed to improve its ability to identify suspicious activity and recover funds promptly. Raju outlined the role of the Digital Payment Intelligence Platform (DPIP), developed by the Reserve Bank of India (RBI) Innovation Hub with the support of the RBI, in strengthening the ecosystem's response to fraud. The initiative is being implemented in phases. The first phase focuses on creating a smart registry of suspicious identifiers and enabling participating institutions to screen their records against the registry. The platform aims to onboard 120 regulated banking entities and 69 payment aggregators. At the time of the discussion, 16 banks had gone live, contributing nearly 3.2 million reports and around 6.4 million identifiers, Raju said. He added that nearly 70 million records had been screened, identifying around 230,000 suspected identifiers and 70,000 alert identifiers. Around 92,000 identifiers had been reported by multiple channels, including more than one bank. The registry is intended to help institutions identify potentially suspicious accounts during customer onboarding and beneficiary addition, as well as through periodic screening of existing records. This could help detect mule accounts before a formal complaint is filed, shifting the emphasis from responding to fraud to preventing it. Raju said the platform could eventually be extended to other sectors, including cooperative banks, non-banking financial companies (NBFCs), insurance companies and e-commerce businesses, although stabilising the initial phases remains the immediate priority. Participants said the next step would be to move beyond periodic screening towards real-time risk assessment. Raju added that the platform's planned second phase would use transaction histories and behavioural patterns to generate risk scores for individual digital payments. These scores would be shared with both the sending and receiving banks, helping them decide whether a transaction should proceed or whether a credit to the beneficiary's account should be held pending further checks. The proposed approach would use data relating to both the payment initiator and the beneficiary, along with the reporting institution's history, to assess risk. Models developed using data from larger banks could also help smaller institutions strengthen their fraud-detection capabilities. Khan argued that the value of such a system would depend on how effectively participants combine their intelligence. A payment service provider may detect a compromised device, while another institution might identify the receiving account as a potential mule. Taken together, these signals could provide a much stronger indication of fraud than either signal alone. The challenge, he said, is to analyse device information, transaction patterns, merchant behaviour and the destination account's history in less than a second, before a suspicious payment is completed. He also stressed the importance of predictive modelling, arguing that fraud prevention cannot rely entirely on historical data. Fraudsters continually change their methods, requiring the ecosystem to anticipate emerging threats rather than merely react to known ones. Sapra said Google Pay was using an AI-powered conversational agent to interview users after fraud incidents, helping identify new methods used by scammers and develop patterns that could inform future defences. The discussion also examined whether India's enormous payment volumes were making the system more vulnerable. Chowdhary said the rapid growth of Unified Payments Interface (UPI) had pushed payment infrastructure providers to adopt newer technologies, reduce pressure on core systems and improve reliability. He added that person-to-merchant payments had been a major driver of growth, requiring infrastructure to evolve alongside transaction volumes. He said technology upgrades and collaboration with ecosystem partners had helped providers manage scale, but stressed that the overall system was only as strong as its weakest link. Khan offered a more measured view, arguing that scale itself should not be seen as the principal obstacle. Improvements in computing power, chips, networks and bandwidth had made it possible to handle large transaction volumes. The more persistent concern, he said, was the uneven security maturity of institutions. Established organisations may continue to rely on legacy systems and older databases, while newer technology companies often operate on more modern Cloud-based infrastructure. Both types of institutions need strong safeguards, but their vulnerabilities may differ. Chowdhary also highlighted the importance of addressing emerging software vulnerabilities, strengthening application programming interface (API) security and improving mobile verification during customer registration. A key intervention during the session was the argument that the industry's existing measures of fraud do not fully capture its social and financial impact. Khan said commonly used indicators, such as chargeback ratios and fraud as a proportion of sales, offered only a partial picture. A low fraud ratio across billions of transactions might appear reassuring, but it could obscure the severe consequences for an individual who loses a substantial portion of his income. He urged the industry to develop measures that reflect how long a mule account remains active, how quickly it is identified and shut down, and how much times it takes for victims to obtain relief. Sapra added that fraud is frequently under reported. Victims may not immediately realise they have been deceived, particularly in investment scams, while others may hesitate to report an incident because of social stigma. The speakers said better measurement would help the industry understand not just the number of reported cases, but also the extent of the harm caused and the effectiveness of its response. The panel concluded that technology alone would not eliminate payment fraud. Social engineering increasingly relies on psychological pressure, pushing victims to act quickly before they have time to verify a request. Khan suggested that certain high-risk situations could warrant a deliberate waiting period, giving customers time to reconsider urgent or emotionally charged requests. He also called for greater scrutiny of incoming payments, particularly where suspicious funds may be moving through beneficiary accounts. Sapra emphasised the need to combine AI-driven detection with user education and timely warnings. Raju said the planned risk-scoring system could strengthen checks on both the sending and receiving sides of a transaction.
Ishan Bishnoi appointed Senior Director at Razorpay. The short version. Razorpay has appointed Ishan Bishnoi as Senior Director, where he will focus on expanding the company's Affordability portfolio through strategic brand... Listen Ishan Bishnoi appointed Senior Director at Razorpay. Razorpay has appointed Ishan Bishnoi as Senior Director, where he will focus on expanding the company's Affordability portfolio through strategic brand and bank alliances, retail partnerships, and innovative payment solutions. With more than 17 years of experience across payments, financial services, partnerships, and digital banking, Ishan brings a background in building partnerships and developing consumer affordability initiatives. Experience in payments and consumer affordability. Prior to joining Razorpay, Ishan served as Lead - Payment and Affordability Partnerships at Samsung India. In this role, he drove consumer affordability initiatives and managed partnerships involving banks, non-banking financial companies (NBFCs), and fintech businesses. His experience at Samsung India reflects a focus on collaborations that support consumer purchasing options and payment-related solutions. Career across banking and financial services. Earlier in his career, Ishan worked at Citibank India as Assistant Vice President - Cards, where he managed merchant acquisition and affordability partnerships. This experience added to his understanding of card-based payments and merchant relationships. He also held product management positions at Axis Bank, working across digital banking and payments. These roles contributed to his professional experience in financial products, payment services, and digital banking solutions. Building Razorpay's affordability portfolio. In his new role as Senior Director at Razorpay, Ishan will focus on building the Affordability portfolio through strategic alliances with brands and banks, retail partnerships, and innovative payment solutions. His experience across banking institutions, consumer technology, and payment partnerships provides a foundation for this responsibility. The appointment marks another step in his career across India's evolving digital payments and financial services ecosystem. 60 eyeballs
ETSA 2026: Over a decade on, India's startup story is only getting started. ET TEAM Last Updated: Oct 12, 2026, 06:00:00 AM IST Synopsis. The 12th edition of The Economic Times Startup Awards (ETSA) captured this transition, reflecting an ecosystem that has moved beyond the race for scale to pursue technological depth, durable businesses and international markets. More than a decade after India's startup ecosystem took its first steps, its entrepreneurial journey is entering a new phase, with a growing crop of founders tackling complex problems in deeptech and hardtech, and homegrown companies tapping the public markets as well as pursuing global ambitions. The 12th edition of The Economic Times Startup Awards (ETSA) captured this transition, reflecting an ecosystem that has moved beyond the race for scale to pursue technological depth, durable businesses and international markets. That breadth was evident in this year's Startup of the Year nominees, which included AI startup Sarvam, ecommerce marketplace Meesho, satellite launch vehicle maker Skyroot, wealthtech platform Groww, urban mobility service Rapido and logistics company Porter. You May Like An 11-member jury, chaired by Wipro executive chairman Rishad Premji, named Groww the winner, recognising its ability to sustain rapid growth while turning profitable at scale. Speaking to a gathering of more than 300 of the most influential names in India's startup and technology industry, commerce and industry minister Piyush Goyal, the guest of honour at the awards, pointed to the gap between the scale of the country's startup ecosystem and its untapped potential. Even with about 250,000 registered startups, he said, the journey was only beginning, particularly in deeptech, where the number of significant startups remains small. "We have only just begun," said the minister. "In fact, in the deeptech space, there are only a few thousand startups of significance. We have a long way to go." His remarks reflect a broader shift in an ecosystem, where the aspiration is increasingly to build companies that can compete internationally, rather than simply serve India's growing consumer base. The early years of the startup boom were dominated by ecommerce, consumer internet and digital services, but founders are taking on problems in sectors that demand deeper technological capabilities, longer investment horizons and greater spending on research and development. Many prominent voices from the industry concurred. Kalyan Krishnamurthy, chief executive of Flipkart group, termed India's startup ecosystem one of the most dynamic stories of this time. "It keeps growing in ambition, in scale and in the problems it takes on," he said. "Founders, investors, operators and customers are all building on each other's progress. ETSA does an important job in celebrating that journey and the entrepreneurs driving it." PhonePe cofounder and chief executive Sameer Nigam said India's startup landscape had widened dramatically over the past decade, with innovation spreading well beyond its early strongholds. "We started with companies largely focused on consumer technology and ecommerce," he said. "Today, we are seeing startups working in deeptech, agritech, robotics and foundational technologies. The ET Startup Awards reflect that innovation taking place across the country." Razorpay cofounder and CEO Harshil Mathur, whose company was Startup of the Year at ETSA 2022, said the strength of this year's field showed how far Indian entrepreneurship had come. "Each of them was outstanding, and choosing a winner must have been extremely difficult. It shows how far the ecosystem has come. Ultimately, the ecosystem wins when more companies do well," he said. Manu Chandra, founder and managing partner at venture capital firm Sauce, won the Midas Touch award for distinguished early-stage consumer investing. Online yoga platform Habuild was named Bootstrap Champ, while climatetech startup Varaha won the Social Enterprise award. For the first time, the Woman Ahead category had joint winners, with the jury picking Palmonas cofounder and CEO Pallavi Mohadikar and Progcap cofounder and chief executive Pallavi Shrivastava. Deeptech startup Theranautilus won the Top Innovator award, Armatrix was named Best on Campus startup, and Mukund Jha, cofounder of vibe-coding startup Emergent, was the Comeback Kid. The next chapter Discussions in Bengaluru on Friday also made it clear that global ambition will define the ecosystem's next phase. "Let's get out of the cosy comfort of the large Indian opportunity or Indian market. Let us think of going global, because those who will not go global will be left behind," Goyal said. India's lower cost structure is an advantage, but it cannot make up for inferior technology, Dheemanth Nagaraj, cofounder and CEO of AI semiconductor startup Agrani Labs, said during a panel discussion on building the hard stuff. Moderated by Accel founding partner Prashanth Prakash, the panel also included Kshitij Khandelwal, cofounder and CTO of spacetech startup Pixxel, and Laina Emmanuel, cofounder and chief executive of BrainSight AI. "At the end of the day, the technology we use is state of the art. There's no other way to penetrate the market," Nagaraj said, arguing that a cheaper but substandard product would not work. For the ecosystem's next phase of growth, however, access to capital and viable exit routes will be critical. In a fireside chat, Groww cofounder and CEO Lalit Keshre said capital was available for companies that needed it, but valuations remained a key consideration for private market investors. Meesho cofounder and chief executive Vidit Aatrey said global late-stage investors, many of whom have been focused on AI in recent years, would return to India as they reassess opportunities across markets. "Late-stage funds have been comparing opportunities across the globe... and we all know the last two to three years have been about AI. I believe they will come back to India and it will happen very soon," he said. Serial entrepreneur K Ganesh said three developments were reinforcing one another - investors were more willing to back founders for longer, public markets were accepting new-age companies that continued to invest for growth, and entrepreneurs were taking on harder problems in sectors such as semiconductors, space, defence and energy. "Every successful IPO gives investors a reason to fund the next deeptech company," Ganesh said. The Economic Times Startup Awards were presented by IDFC First Bank, with workspace partner Indiqube, knowledge partner Tracxn and hospitality partner The Leela Palace, Bengaluru. Add as a Reliable and Trusted News Source
Razorpay's AI WhatsApp agent cuts customer support volume 30-40%. Six in 10 interactions with the payment company's agentic WhatsApp bot are now through voice, as Razorpay expands AI-led merchant support Razorpay's agentic WhatsApp support system has reduced the company's customer support volume by almost 30-40 per cent, Harshil Mathur, CEO and Co-founder, Razorpay said at the ElevenLabs Summit in Bengaluru this week. The company said 60 per cent of interactions with the bot are now taking place through voice. The deployment reflects Razorpay's broader push to move merchant support and payment operations from conventional dashboards and support channels to conversational AI. The company has been expanding AI agents across payments, merchant engagement and business operations, including through its Agent Studio platform. Voice Emerges As A Key Interface Razorpay initially expected merchants to primarily interact with its WhatsApp agent through text. However, voice quickly became a significant mode of interaction, with about 60 per cent of transactions or interactions with the bot taking place through voice, according to Mathur. The agent allows merchants to raise routine operational queries through WhatsApp instead of relying on conventional customer support channels. These include questions around payment failures, transactionrelated issues and technical assistance, with the system handling the interaction conversationally. The executive said the shift to the agent had reduced customer support volumes by almost 30-40 per cent, as merchants could ask questions directly through WhatsApp rather than reaching out to conventional support teams. Razorpay has also been expanding the use of conversational AI beyond support. In September, it launched RAY, an AI account manager on WhatsApp, allowing businesses to ask about payments, settlements and support issues through text or voice notes. Razorpay said businesses had already held more than 20,000 conversations with RAY at the time of its launch. From Support To Agentic Operations The WhatsApp deployment is part of a wider shift at Razorpay towards AI agents that can act on behalf of businesses rather than only answer queries. The company launched Agent Studio in March, allowing businesses to deploy AI agents for tasks including subscription recovery, payment operations and customer engagement. Razorpay's Agent Studio also supports integrations with platforms such as WhatsApp and ElevenLabs, allowing businesses to build conversational workflows around payments and other operations. The company has positioned the platform as an AI layer through which merchants can automate activities that previously required manual intervention. The company has also deployed ElevenLabs' voice agents for outbound merchant engagement. According to ElevenLabs, Razorpay had completed more than 35,000 outbound calls across five or more use cases by April, with a connection rate close to 28 per cent. The deployments included churn recovery, feature adoption and incident management.AI Moves Beyond Human Support Razorpay is also using AI agents internally to identify and address technology issues. The company executive said its engineering teams can use AI agents to analyse customer tickets, identify whether an issue stems from a software bug, and generate a code fix that is then raised as a pull request for human review. The company expects the role of human reviewers to reduce as the reliability of these systems improves, although human oversight remains part of the current process. Mathur indicated that Razorpay expects such workflows to move closer to automated resolution over time. The broader strategy is to use agents across the merchant lifecycle, from customer support and payment troubleshooting to revenue recovery and business operations. Razorpay has said its AI platform is designed to allow agents to access relevant business context and take actions across its payment infrastructure. The company has also been pushing voice-based commerce beyond merchant support. In February, Razorpay launched Agentic Payments for Voice AI, allowing AI agents to connect with its payments infrastructure so that voice interactions can move from conversation towards completing transactions. BW Reporters The author is a Trainee Correspondent at BW Businessworld.
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Industries
Company Size
1,001-5,000
Company Stage
Private
Total Funding
$762.3M
Headquarters
Bengaluru, India
Founded
2014
Find jobs on Simplify and start your career today
Don't see your dream role? Check out thousands of other roles on Simplify.Browse all jobs