Respond.io raises $62.5M Series B to scale ai-powered customer conversations into North America and Europe. Business Wire India * 62.5M Series B led by Camber Partners, with existing investors participating. * Respond.io is profitable with $35M ARR, 169% year-over-year growth, and a 30% profit margin. * New capital will fund expansion into and mergers and acquisitions within North America and Europe. Respond.io, a customer conversation management platform, today announced a $62.5 million Series B round led by Camber Partners, with participation from Endeavor Catalyst and existing investors. What respond.io does Respond.io enables mid-market B2C businesses to grow revenue from high volumes of customer chats and calls. It unifies WhatsApp, Instagram, TikTok, Messenger, LINE, Telegram, WeChat, voice calls, email, web chat and 16 more integrations into a single platform with AI agents, automation, and CRMs. This turns fragmented customer conversations into a measurable revenue engine, purpose-built for real-world scale and complexity. The company serves industries where customers initiate conversations before buying, booking, or committing, including education, healthcare, automotive, retail and travel. The platform powers 2 billion messages per quarter for more than 10,000 businesses in over 180 countries, including Toyota, British Airways, Radisson, Hertz, and Decathlon. Respond.io generates $35M in annual recurring revenue, growing 169% year-over-year, at a 30% profit margin. It is ISO 27001 certified, GDPR compliant, and an official Meta Business and TikTok Marketing Partner. Why Camber Partners The funding was led by Camber Partners, a New York City-based growth equity firm that invests in only a handful of capital-efficient software businesses per year, with a pre-fund portfolio that includes Dropbox, PandaDoc, and Pipedrive. Camber brings deep operational engagement to their partnerships, including support in go-to-market, data science, and talent. As a US-based firm with European market experience, the relationship maps directly to respond.io's geographic expansion plans. "When we started talking to Camber Partners, that conversation felt different," said Gerardo Salandra, CEO and co-founder of respond.io. "We built respond.io over nine years across markets most competitors never entered and did it profitably. Camber Partners and other investors backed us because they understand what that means: real product-market fit, with great unit economics, and a business that raises to accelerate, not to survive." "Respond.io spent nine years building the infrastructure for high consideration, AI-native customer conversations - and they did it profitably in diverse markets. They have an exceptional team that has leveraged AI to accelerate rapidly. We believe respond.io is positioned to lead this category at a global scale," said Scott Irwin, founder and partner, Camber Partners. From omnichannel inbox to native AI infrastructure Respond.io launched in 2017 to solve a straightforward problem: customers were moving to messaging apps, but businesses struggled to respond from separate channel inboxes. The founding team built a platform that consolidated fragmented conversations into a single platform with automation and routing. As frontier LLMs matured, the team realized this foundation was exactly what autonomous agents needed to operate on to enable rapid revenue acceleration for the high-consideration businesses they serve. Respond.io had spent years assembling the infrastructure - every major messaging channel, voice, email, CRM integrations, compliance controls - and accumulating the kind of operational depth that comes only from years of running high-volume conversations. This enabled it to roll out native AI technologies that meaningfully address real business needs. This advantage is structural and compounds over time. Processing more conversations than any comparable platform creates a data flywheel - aggregate intelligence about how businesses actually deploy AI in high-volume messaging, the patterns that work, the edge cases that don't - that continuously shapes how respond.io's AI features are built and improved. Newer or lighter platforms building on the same frontier models cannot buy these operational signals or guarantee the same 99.999% uptime at the volumes AI brings. Today, Respond.io's AI Agents engage thousands of leads daily, qualify them and close B2C sales autonomously, handing off to human operators with full context for edge cases. The speed of respond.io's innovation attracted some of the largest partners in the ecosystem. Meta and TikTok chose respond.io for early rollouts of WhatsApp Business Calling API, TikTok Business Messaging, and TikTok Messaging Ads - making it one of the few platforms offering end-to-end integrations for both messaging and calling. "Most businesses still treat customer conversations as a cost to manage. The ones winning right now treat them as the revenue channel they actually are, and they're automating everything that doesn't require a human so the humans can focus where they add the most value," Salandra said. "We see it in our customers every day - we have case studies showing AI Agents are handling 600% more leads with conversation rates as high as 84%." Entering North America and Europe Respond.io built category leadership across APAC, LATAM and EMEA - markets where mobile messaging is the primary commercial channel - and reached profitability doing so. The capital from this new round will accelerate the company's expansion in North America and Europe, where social commerce on TikTok, Instagram, and WhatsApp is growing, and mid-market B2C businesses are increasingly running the same types of revenue-critical conversations that respond.io has powered for years. "The customer conversation management space is at an inflection point," Salandra said. "North America and Western Europe are moving toward leveraging conversations as a competitive advantage to generate revenue, using similar workflows we've already built and tested in markets where this shift happened first. We know how to serve these businesses, and with this funding, we now have the resources to reach them faster." Reid Hoffman, co-founder of LinkedIn and Chairman of Endeavor Catalyst commented: "We are thrilled to be investing in respond.io in this new round. Respond.io is exactly the kind of company we are proud to support - founders building profitable infrastructure in emerging markets and scaling them into the world's largest economies. So proud to have them in the Endeavor Catalyst family!" About respond.io Respond.io is a customer conversation management platform that unifies messaging, calls, email, and CRM to help mid-market B2C businesses drive revenue from customer conversations. The platform powers 2 billion messages per quarter for 10,000+ businesses in over 180 countries and territories with 99.999% platform uptime. Respond.io is ISO 27001 certified, GDPR compliant, and an official Meta Business and TikTok Marketing partner. Founded in 2017 and headquartered in Kuala Lumpur, Malaysia, it raised US$7 million in Series A funding in 2022. For more information, visit https://respond.io. View source version on businesswire.com: https://www.businesswire.com/news/home/20260616926452/en/ Disclaimer: The above press release comes to you under an arrangement with Business Wire India. Publication takes no editorial responsibility for the same. Business Wire India, established in 2002, India's premier media distribution company ensures guaranteed media coverage through its network of 30+ cities and top news agencies.

Malaysian chat software startup Respond.io raises $62.5m. Kuala Lumpur-based Respond.io, which provides customer conversation management software, said on June 16 that it raised US$62.5 million in a series B round led by New York City-based growth equity firm Camber Partners The company said it will use the proceeds to support expansion in North America and Europe. It also plans to pursue potential mergers and acquisitions in both regions. Endeavor Catalyst and existing investors also joined the round, according to the Malaysian company. Respond.io's software helps mid-market business-to-consumer companies manage chats, calls, and email across channels including WhatsApp, Instagram, TikTok, and voice. The company said it is profitable, with US$35 million in annual recurring revenue, 169% year-on-year growth, and a 30% profit margin. In Respond.io's 2022 series A, the round was led by Headline Asia, with participation from AltaIR Capital, Smart Partnership Capital, Sterling Oak Group, and Calendula Ventures. Camber said it focuses on business-to-business (B2B) AI and software companies with US$3 million to US$20 million in annual recurring revenue and at least 20% annual growth. It also offers operating support across go-to-market, data science, and talent. Stay updated on the go with our mobile app. Get latest insights with smoother, more personalized experience through TIA mobile app. How would you feel if you could no longer use Tech in Asia? Share, tag us, and land on our Wall of!

Malaysia s AI agent-powered messaging app Respond.io raises $62.5M, eyes acquisitions. Respond.io, one of Malaysia startups to watch, uses AI agents to handle high volumes of customer inquiries and charges per convo, not per seat. In 2017, Respond.io set out to solve a simple problem: businesses couldn't keep up with customers who had moved to messaging apps. Today Respond, with its customer conversation management software, has become one of the tech success stories of Malaysia. The startup, headquartered in Kuala Lumpur, has raised a $62.5 million Series B round led by Camber Partners, with participation from Endeavor Catalyst and existing investors. It last raised a $7 million Series A in 2022**. **The company has grown to $35 million in annual recurring revenue (ARR), growing 169% year-over-year, at a 30% profit margin, it tells TechCrunch. Co-founder and CEO Gerardo Salandra, who worked at IBM and Google before joining Runtastic, a fitness tracking app that was sold to Adidas in 2015, founded Respond in Hong Kong in 2017 alongside Hassan Ahmed (CTO) and laroslav Kudritskiy (COO). The team relocated the business to Malaysia two years later. The platform helps mid- to large-sized B2C businesses drive revenue from customer conversations across multiple messaging channels including WhatsApp, Instagram, TikTok, Messenger, Line, Telegram, WeChat, voice calls and web chat. It also uses AI agents to automatically handle high volumes of customer inquiries, qualify leads and close sales without human intervention. Salandra described its core customers as "high-consideration" businesses, where customers need to talk to someone before buying, such as healthcare, automotive, retail, education and travel. "You don't go to a website, put your credit card, and buy a car; you chat with someone, you ask a lot of questions," he said. Its sweet spot is companies with 200 to 10,000 employees. The rise of AI has raised an obvious question for platforms like Respond: Can tools like ChatGPT simply replace what they've built? Salandra thinks his foothold is strong enough to stop such encroachment, should it come. The company is currently processing 2 billion messages per quarter. "If I just look at the numbers, every day that AI becomes more prominent, we grow faster," he told TechCrunch. "We are not seeing what the public SaaS markets are seeing." Part of that comes down to pricing, he said. Unlike enterprise software competitors that charge per seat, Respond charges based on the volume of customer conversations, meaning it doesn't matter whether a human or an AI is answering. "When fewer humans use your product, they make less money," he said. "But we don't charge like that." The incumbent platforms, particularly those dominant in North America and Europe, were built around email and phone calls. "The platforms that exist, they bolted on messaging as a second thought. They're very email focused, they're very call focused, but when it comes to messaging, it's an afterthought," Salandra said. That volume of message data creates a feedback loop, according to the CEO. More messages mean better AI. Better AI attracts more customers. More customers generate more messages. "This is what we call the data flywheel," Salandra said. He added that the head start matters for any upstart AI company, as well. "Because we started so long ago and we have such a strong foundation, we can provide better AI compared to someone who just entered into the messaging space." With the new capital, Salandra said the company plans to pursue hiring, organic growth and acquisitions. The CEO has two types of buying targets in mind: bolt-on technology that fits into its existing ecosystem, and established teams with strong customer bases in strategic markets like Europe and North America. "Imagine how many months I can save if I find the right company that maybe already has the clients and the team," he said. "I can save myself six months to a year through an acquisition." He confirmed the company is already in talks with a couple of potential targets. The geographic push makes strategic sense. Respond currently generates roughly 30% of its revenue from APAC, 30% from Latin America, and 20% from the Middle East and Africa, leaving North America and Western Europe at just 20%. But Salandra says those regions are now its fastest-growing. "They took longer to make the change, but now they're moving very rapidly into messaging channels," he said, adding that he expects both regions to become the company's largest segment within two to three years. Despite the fresh injection of capital, Salandra is cautious about what comes next. "We don't want to be a growth at all costs company," he said. "Even with this money, we're going to be very disciplined." But Salandra has bigger plans in mind. "My favorite outcome?" he said. "Ringing the bell at Nasdaq."