SHAREHOLDER ALERT: Levi & Korsinsky, LLP notifies shareholders of an investigation concerning possible breaches of fiduciary duties by certain officers and directors of RingCentral, Inc. (NYSE: RNG). Oct 08, 2026, 19:45 ET NEW YORK, Oct. 8, 2026 /PRNewswire/ - Levi & Korsinsky announces that it has commenced an investigation of RingCentral, Inc. (NYSE: RNG) concerning possible breaches of fiduciary duties. If you are a current shareholder of RNG, you can request additional information here: or contact Joseph E. Levi, Esq. either via email at [email protected] or by telephone at (212) 363-7500. There is no cost or obligation to you. Levi & Korsinsky is a nationally recognized firm with offices in New York, Connecticut, California, and Washington, D.C. The firm's attorneys have extensive expertise in prosecuting securities litigation involving financial fraud, representing investors throughout the nation in securities lawsuits and recovering hundreds of millions of dollars for aggrieved shareholders. For more information, please feel free to contact the firm. Attorney advertising. Prior results do not guarantee similar outcomes. Joseph E. Levi, Esq. Levi & Korsinsky, LLP 33 Whitehall Street, 27th Floor New York, NY 10004 [email protected] Tel: (212) 363-7500 Fax: (212) 363-7171 www.zlk.com SOURCE Levi & Korsinsky, LLP

Bridging the gap between contact centers & core financial platforms: The RingCentral & NovelVox partnership advantage. For financial services executives, operational efficiency and customer experience are top priorities. Yet, every call into a bank or credit union contact center inherently touches a core banking system - whether for an identity check, balance lookup, transfer, or card update. When customer service agents or branch employees are forced to toggle between disjointed systems, handling time increases and friction mounts. Through a new partnership with NovelVox, RingCentral connects contact center and unified communications platforms directly into core banking and credit union architectures. The result? Human agents and AI solutions don't just describe transactions - they complete them. Unifying systems of record and interaction. RingCentral has partnered with NovelVox's Agent Accelerator and CCIP solutions across RingCentral AIR, RingCentral AIR Pro, RingCX, RingEX, and RingCentral Contact Center. For banking and credit union leaders, this yields turnkey, out-of-the-box integrations to industry-standard core banking and credit union platforms. Instead of agents manually cross-referencing separate core banking systems while on the phone or while a customer is sitting in front of them, unified customer profiles and embedded workflows are delivered directly within the primary interaction window. Streamlining high-volume banking transactions By directly targeting the interactions that consume the highest volume in financial contact centers, this integration dramatically speeds up key service workflows: * Identity verification: Instantaneous authentication without toggling applications * Balance lookups: Real-time account data pulled seamlessly from the core platform * Fund transfers: Initiated, validated, and executed in a single screen * Card management: Comprehensive control from card activation to lost/stolen reporting * Fraud detection: Automated fraud alerts and compliance support Crucially, this real-time execution layer isn't restricted to human operators. RingCentral's Agentic Voice AI solutions - such as AI Receptionist (AIR) and AI Representative (AIR Pro) - can directly update core records in Fiserv, Jack Henry, Keystone Corelation, FIS and others, allowing full end-to-end self-service resolution without agent intervention. For banks and credit unions, NovelVox connects RingCentral with core banking and financial services platforms, including Jack Henry, Fiserv, FIS, Corelation (KeyStone), and VisiFi, allowing human agents to securely access member and customer information and complete relevant service workflows within their RingCentral experience. By streamlining high-frequency transactions, the integrated solution drives higher self-service adoption, lowers call volumes, and provides frictionless, secure resolution for every interaction. Later in 2026 NovelVox will extend these capabilities across the insurance industry. Integrations with platforms such as Guidewire & Applied EPIC will help agents work with policy and claims information as part of the customer interaction. Governed AI and compliance-first operations. In regulated environments, compliance and data integrity are non-negotiable. Every extra handoff or manual data entry increases operational risk. To achieve true enterprise value requires AI that operates strictly within business guardrails to complete end-to-end actions - not just serve static answers. And modern customer service demands actionable resolution directly in the system of record. Closing this gap allows financial institutions to modernize their contact centers while reducing risk and overhead. How NovelVox governs RingCentral for financial institutions. Strategic takeaways for executive leaders. For financial services executives evaluating digital transformation initiatives, this partnership delivers clear measurable impact: lowered Average Handle Time (AHT), reduced manual re-keying errors, elevated self-service containment rates, and increased satisfaction for both customers and agents. Ready to transform your contact center and branch performance? Learn more about RingCentral for Financial Services or contact RingCentral to explore how the RingCentral and NovelVox integration can optimize your existing core banking, credit union, and insurance platforms today. Originally published Oct 01, 2026

Ray White upgrades contact centre with AI oversight. Fri, 25th Sep 2026 (Today) Ray White has upgraded its Concierge contact centre to a cloud-based system with conversational AI from RingCentral, affecting its 110-agent operation across Australia and New Zealand. The updated platform combines RingCentral's RingCX contact centre system with its AI Conversational Expert tool, ACE. Ray White Concierge supports home buyers, renters, investors and sellers, and arranges related services including insurance, removals and trades. According to Ray White, Concierge helps more than 5,000 people a month move into a new home. The unit makes more than 50,000 calls a month, delivers almost 40,000 real estate opportunities to agents each year, and handles an email queue managed by skills in the same way as inbound calls. The upgrade builds on a broader technology shift that began several years ago. Ray White adopted a cloud-focused strategy in 2015 and rolled out a cloud-based platform across its 1,000 franchise offices, including Google Workspace, as part of a wider digital ecosystem called One System. In 2020, the group replaced its on-premise corporate PABX environment with RingCentral's RingEX unified communications system. Ray White's in-house IT team completed that deployment in stages across Australian corporate offices. Integration with Google Workspace gave staff single sign-on access and click-to-call features in Workspace and customer relationship management applications. "Having these micro efficiencies provides a better user experience for our internal teams," said Ben Cowie, CIO at Ray White. Contact centre changes Ray White executives said the contact centre upgrade had an immediate effect on supervision, reporting and coaching, with improvements in call disposition reporting, timecard reporting, call volume analytics, contact history reports and call recordings. Kelly Tatlow, chief executive officer of Ray White Concierge, said that visibility matters in a high-volume operation where agents handle large numbers of calls each day. The system also introduced real-time supervisor tools and callback functions, which she said improved both performance and customer experience. "Our conversations need to be welcoming and reassuring every time. We are a high-volume business, and our team handles a large number of calls every day. RingCentral allows us to better monitor our productivity, and work with our agents on their particular development areas, so that we can focus our coaching and training for individual team members. Breaking down the volume of calls per hour into skills, teams and agents is very helpful to compare performance within our teams and to compare the volume of calls different teams can achieve," said Tatlow. Ray White also highlighted compliance features in the system, including a launch call recording function that plays pre-recorded advice or legislative scripting, and a masking function that hides a client's credit card details in a recording when they pay for an insurance policy. AI oversight Ray White said the biggest operational change came from ACE, which analyses customer conversations. The tool summarises and transcribes calls, captures key conversation points, provides scorecards and coaching tips for consultants, and identifies calls or exchanges that may need review. According to Ray White, team leaders previously spent long periods reviewing large volumes of recorded calls to check whether consultants were using the right language. ACE is now used to narrow that task by highlighting potential concerns for supervisors and managers, who can then move directly to the relevant part of a call. "Team leaders used to lock themselves away in a room, trawling through high volumes of calls just to make sure our consultants were saying the right thing," said Mikayla McManus, operations and team performance manager at Ray White Concierge. RingCentral worked with Ray White to train the AI system to identify preferred practices and draw out customer insights from Concierge calls. The aim was to help managers spend less time on blanket monitoring and more time on targeted review and coaching. "ACE gives me a clear overview of every call before I even listen. If the wrong language is being used, we can capture it and correct it straight away, not weeks later," said McManus. Cowie said the shift changed how supervisors approach quality control and team growth. Rather than listening to all calls or relying on a small sample, managers can review flagged sections alongside transcripts and recordings. "That shift from listening to everything to targeting what matters completely changes how our leaders work. It has helped us grow without compromising our quality. This is where AI delivers value in real operations," said Cowie. Tatlow said the technology had given the Concierge team a single system to manage its workload and a platform for further development. "RingCX gave us a modern contact centre that could support the volume of calls that we do and scope of our business. It gave us one system across the whole team and also a platform that we can build on. ACE makes it easier for us to deliver the quality service that we're known for. We're really proud of our 4.9 star Google rating," she said.