Sendbird provides communication solutions for businesses, focusing on enhancing customer engagement through chat, voice, and video functionalities. Its main products include Sendbird Chat, which is a chat API that allows businesses to integrate real-time messaging into their applications, featuring message moderation and offline messaging. Sendbird Calls offers high-quality voice and video interactions, while Sendbird Desk provides an embedded support solution for customer assistance within applications. Unlike many competitors, Sendbird operates on a B2B model with a subscription-based pricing structure, allowing for scalability as client needs grow. The goal of Sendbird is to improve customer interactions and support for businesses across various industries.

Meritech Capital

Tiger Global

ICONIQ Growth

SoftBank

World Innovation Lab

Steadfast Financial Capital

Emergence

FundersClub

Nicolas Dessaigne

Sandy Kory

Zillionize

Kevin Patrick Mahaffey

Justin Kan

Y Combinator

Shasta Ventures

August Capital

ICONIQ Capital

Consumer Software

Enterprise Software

SendBird

Sendbird, a communications platform which powers 4,000 apps and assists 300 million monthly users, has recently launched a new messaging solution known as Sendbird Business Messaging.

Sendbird's new platform aims to cut business SMS costs by 30%

Sendbird launches in-app business messaging, dashboard.

Sendbird launches in-app business messaging, dashboard

Sendbird and Upstage.ai Collaborate for Global AI Advancement with Solar LLM Integration and SmartAssistant DeploymentSendbird, a global leader in communication APIs and customizable AI chatbots, announced the integration of Upstage’s large language model (LLM) ‘Solar’ into its no-code generative AI chatbot solution, ‘SmartAssistant’, through a global partnership agreement. This integration puts Solar in good company, among other LLMs integrated with Sendbird, including OpenAI’s ChatGPT, Google’s PaLM2, Meta’s LLaMa2, and AWS’ Sagemaker.Marketing Technology News: MarTech Interview with Allison Breeding, CMO at Apptio, an IBM company“We are thrilled to integrate Solar into Sendbird’s world-class chat solution, further innovating the overall customer journey experience that Sendbird provides.”This partnership aims to enable business owners and companies to easily deploy generative AI chatbots on websites and mobile apps, providing human-like services in customer support and engagement powered by Solar LLM. The first example is deployed on upstage.ai through Sendbird’s SmartAssistant chatbot, powered by the Solar LLM.Sendbird’s global messaging infrastructure facilitates billions of interactions among 300 million users globally every month through its enterprise-level, customisable chat interface. ‘SmartAssistant’ is a solution that allows for the creation and deployment of AI chatbots specializing in customer service by providing just a few pieces of information, without needing a large engineering team. This opens access to the broader market of small-to-medium sized businesses.Marketing Technology News: How Small Businesses Can Help Efficiently Mitigate Information Security RisksUpstage’s ‘Solar’ is the world’s first model with 10.7 billion parameters, boasting exceptional performance. Last month, it ranked first in the global LLM rankings, as measured by AI platform Hugging Face

Sendbird’S No-Code Ai Chatbot Elevates Intelligence With Upstage’S Solar Llm Integration

Sendbird partners with Upstage.ai to enhance SmartAssistant with Solar LLM, revolutionizing AI-driven customer support.

Sendbird and Upstage.ai Forge Alliance: Solar LLM Energizes SmartAssistant for AI-Powered Customer Engagement

Any small business with a website can now create an AI chatbot in minutes. Sendbird, the industry-leading communications platform for web and mobile apps, today announced the availability of its AI chatbot through easy plug-and-play installation. This low-cost, no-code solution is perfectly suited for small-to-medium-sized businesses in customer-facing industries like e-commerce, healthcare, education, recruiting, travel  hospitality, and banking that want to deploy AI to improve customer engagement and support. For just $99 per month, Sendbird offers an AI chatbot starter package that allows for the creation of chatbot personas, knowledge enrichment, workflow integration, and analytics to track performance across support, marketing, and sales initiatives–without needing technical software development or engineering resources. “Today, large enterprises and consumer brands use AI effectively to engage with their customers, clients, and patients. Amazon’s Rufus Shopping Assistant, for example, serves customers in a highly personalized manner and adds value to their experience– but there is no way for a small company to compete,” said Sendbird CEO and Co-founder John S

Sendbird Introduces A No-Code Ai Chatbot To Help Smbs Automate Customer Interactions

SEOUL, South Korea, Feb. 28, 2024 /PRNewswire/ -- Sendbird, a leading communications platform for web and mobile apps, has launched its AI chatbot, designed for easy setup and tailored to help small-to-medium-sized businesses (SMBs)  in various customer-facing sectors like e-commerce and healthcare. This affordable, no-code solution aims to enhance customer engagement and support. Businesses can access an AI chatbot starter package offering features such as chatbot personas creation, knowledge enrichment, workflow integration, and performance tracking analytics, all without requiring technical skills. Any small business with a website can now create an AI chatbot in minutes

Sendbird Unveils Easy-To-Use Ai Chatbot Tailored For Small Businesses

"We believe this AI-powered solution will become essential to support teams, making it simple to extend outstanding, personalized service across every customer interaction."

Sendbird Introduces Its Salesforce Ai Chatbot On Appexchange

Presented by SendbirdToday’s customers want engagement from familiar companies to be personalized, branded and secure across the entire customer journey. In this VB Spotlight, learn why it’s crucial to include a web and app communication strategy to your omnichannel game plan. Watch free on-demand now!Consumers today are using an average of six touchpoints in every shopping experience, making omnichannel strategies crucial for reaching customers and giving them the experience they want. In fact, marketers who use three or more channels earn a 494% higher order rate than those who focus on a single channel. But it has its limitations, says Emmanuel Delorme, head of product marketing at Sendbird.“The main limitation is that it’s a fragmented experience,” he explains. “You’re automating the campaign in a variety channels, which can lead not only to overcommunication but throw off the timing, and that can throw a campaign off-target.”Another issue is that channels like email and text are the frequent target of scams, taking advantage of the lack of branding, and hiding fraudulent website addresses in images and bitly URLs. That lack of branding also means many of these messages are lost in a sea of emails, easily overlooked and impatiently deleted

Gain 5X Engagement With An In-App Messaging Strategy

Because its AI chatbot interface can seamlessly integrate whichever AI engine customers prefer, Sendbird, Inc. introduced a Llama-2 integration and a PaLM-2 integration.

2023: Revolutionizing customer communication with in-app CPaaS services

Advanced chat content moderation: Sendbird introduces a new community chat safety toolkit that expertly merges automated moderation with chat moderators' insight.

Introducing automated UGC content moderation

Business communication tools for engagement

SendBird

Business communication tools for engagement

SendBird

Business communication tools for engagement

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