Sendbird has launched Agent Steward, an AI system designed to autonomously manage complex customer issues from start to finish. The product is powered by the company's Delight.ai platform and includes new Trust OS 2.0 and Voice 2.0 capabilities. Agent Steward handles multi-step workflows across systems and channels, coordinating backend processes via API, chat, SMS and email whilst escalating to human agents only when judgement is required. Trust OS 2.0 introduces "Zero-Touch Improvement", enabling AI to identify and fix its own mistakes in real time without manual intervention. Voice 2.0 adds proactive outbound engagement capabilities supporting over 100 languages, allowing companies to contact customers before issues escalate. Sendbird, which powers 7 billion conversations monthly for 4,000 clients including DoorDash and Match Group, developed the features in response to research showing 57% of consumers want AI systems that can self-correct.

Sendbird Inc., the AI communications platform trusted by the world's largest brands, announced the availability of Sendbird voice AI, the only voice automation solution for customer service designed to handle the messiness of real conversations with accuracy and speed.