ServiceNow has opened its first dedicated office in Brazil and announced three academic partnerships to develop AI talent in the region. The São Paulo facility spans 1,765 square metres and features 73 workstations, 11 conference rooms, two training rooms, and an outdoor terrace. The company's Latin American team has more than tripled over the past three years. In 2025, the number of customers purchasing AI in the region nearly quadrupled. ServiceNow and SENAI-SP launched an AI skills training programme in 2025 that has reached over 1,500 participants across São Paulo state. To date, 719 students have graduated, with 808 currently enrolled. Of these, 126 have earned the Certified System Administrator certification.

Tech analyst Dan Ives described the recent software stock sell-off as the most disconnected from business fundamentals since the late 1990s, despite fears of AI competition. Microsoft, Salesforce, and ServiceNow have underperformed the broader market this year, with declines of up to 29%. Recent earnings support Ives' bullish stance. Microsoft reported 18% year-over-year revenue growth, with paid Microsoft 365 Copilot seats exceeding 30 million. ServiceNow's subscription revenue grew 23% in constant currency, closing 123 deals over $1 million. Salesforce beat analyst estimates with 14% revenue growth and signed a record 98 deals worth over $1 million in new annual contract value. The results suggest customers are turning to established software providers for AI integration and security, validating these companies' central role in AI infrastructure.

Autonomize AI has launched Payment Integrity-FWA, an AI-powered healthcare claims review application, in the ServiceNow Store. The solution helps healthcare payers identify potential fraud, waste, and abuse in claims whilst accelerating review and investigative workflows. Built on ServiceNow's Healthcare and Life Sciences data model, the application uses AI agents to evaluate claims for coding issues, medical necessity concerns, readmission risks, and billing anomalies. Reviewers receive prioritised work queues with risk scores, AI-generated reasoning, and supporting evidence for each flagged claim. The application supports pre-payment claims review, DRG clinical validation, medical necessity assessment, readmission analysis, and provider outlier detection. It integrates with existing ServiceNow environments without requiring data migration to separate systems. Autonomize Payment Integrity-FWA is now available in the ServiceNow Store.