ServiceNow has made significant strides in agentic AI with two major acquisitions: Cuein and Moveworks, the latter for $2.85 billion. These moves aim to enhance ServiceNow's AI capabilities, particularly in building front-end AI assistants and enterprise search. Despite being a leader in IT operations, agentic AI adoption is still emerging, with only 10% of large enterprises having deployed AI agents. ServiceNow's challenge is to deliver ROI on its AI investments.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. ServiceNow believes that more areas within an enterprise can benefit from agents, and as it upgrades its agent platform and makes acquisitions, the company plans on doubling down on agents even more. ServiceNow announced the acquisition of Moveworks on Tuesday along with new agent capabilities. It also made its orchestration platform generally available and announced plans to integrate agentic enterprise search. Amit Zavery, ServiceNow CPO, told VentureBeat that the company sees a lot of potential in the infrastructure around AI. “There are a lot of things to do in this space and [this new] release has a lot of capabilities around AI agents,” said Zavery. “It’s core elements of a platform, and that’s something we’re going to continue doubling down [on] and investing in.” ServiceNow has added new agents to its library of pre-built AI agents, including a new security operations (SecOps) agent, a set of autonomous change management agents, and a network test and repair agent. The company also updated its AI Agent Orchestrator and AI Agent Studio, adding new features and making them generally available.Wider agent reachServiceNow offers pre-built agents for specific teams and also helps customers build their own