About

Spinnaker Support provides enterprise software support services for organizations using Oracle, SAP, and Salesforce software. Their services include third-party support, managed services, and consulting, aimed at helping mid-size to Fortune 100 companies and public sector organizations. Spinnaker Support ensures that their clients' software is monitored, maintained, enhanced, and secured, allowing it to operate efficiently even as business conditions change. What sets Spinnaker Support apart from competitors is their Ultimate Support Guarantee, which promises a high-quality support experience, and their willingness to tackle complex challenges that others avoid, all while maintaining fair pricing. The company's goal is to deliver reliable support that enables their clients to achieve peak software performance.

Simplify's Take

What believers are saying

• Winning two international Stevie Awards highlights Spinnaker Support's excellence in sales and customer service, enhancing its reputation.
• The recent service updates and AI enhancements demonstrate the company's commitment to staying ahead of customer needs and technological advancements.
• The merger with Full Spectrum Database Services expands Spinnaker Support's capabilities, potentially leading to more comprehensive service offerings.

What critics are saying

• The competitive landscape for third-party software support is intense, with rivals like Rimini Street also expanding their service offerings.
• The company's reliance on a niche market (Oracle, SAP, and Salesforce) could limit growth opportunities if demand for these platforms declines.

What makes Spinnaker Support unique

• Spinnaker Support offers the first-ever Ultimate Support Guarantee in the third-party software support market, setting a new industry standard.
• Their focus on Oracle, SAP, and Salesforce software support allows them to specialize deeply, unlike competitors who may spread their expertise thin across multiple platforms.
• The company’s commitment to resolving complex challenges at a fair price differentiates them from competitors who may avoid such issues or charge premium rates.