Syncro and Guardz Partner to embed cybersecurity into MSP workflows. Key takeaways. * Syncro and Guardz integrate cybersecurity tools into MSP workflows for unified management. * Embedded MDR, threat detection and remediation improve response times and operational efficiency. * Integration streamlines billing, provisioning and incident tracking within a single IT platform. Syncro and Guardz announced a partnership to integrate cybersecurity capabilities directly into managed service provider (MSP) workflows. The collaboration embeds Guardz's security platform into Syncro's IT management environment, allowing MSPs to access threat detection, protection and remediation tools within their existing workflows. The goal is to reduce the need for separate security tools and streamline operations. The partnership allows MSPs to purchase, provision and bill Guardz directly within Syncro and eliminates context-switching that usually slows response times. Syncro provides remote monitoring and management (RMM) and professional services automation (PSA) software for MSPs. By integrating security functions, the platform is designed to help providers manage both IT operations and cybersecurity from a single interface. Together with the Guardz platform that offers 24/7 Managed Detection and Response (MDR) capabilities on selected plans, MSPs can deliver comprehensive security coverage to clients. Guardz focuses on delivering security solutions tailored for MSPs and small to midsize businesses. The integration aims to simplify how providers deliver security services while improving response times to threats. MSPs are increasingly expected to deliver integrated security alongside IT services. Once the integration is live, detected threats automatically become Syncro tickets, giving teams full visibility into security incidents through the same system they use for day-to-day service delivery. The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI. To submit your channel company's press release for consideration, contact Ammaarah Mohamed. Posted by Redmond Channel Partner magazine staff on May 05, 2026 Featured. * MSPs that Adopt AI by End of 2026 'Are Going To Grab So Much Market Share' From ill-advised AI liability waivers to emerging AI managed services, Nerdio's head of MSP sales, Will Ominsky, breaks down the fast-changing pressures facing today's MSPs. * Pentagon Broadens AI Partnerships With Microsoft, Amazon, Nvidia, Oracle and Others The U.S. Department of Defense has extended agreements with major technology vendors, including Microsoft, Amazon, Nvidia, Oracle and Reflection AI. * Microsoft Pushes AI Governance With Launch of Agent 365 and New E7 Suite Microsoft has officially launched Agent 365, while also introducing its new Microsoft 365 E7 subscription bundle. * Microsoft Clocks $83B in Revenue for Q3 Thanks to Cloud, Copilot Microsoft reported strong third-quarter fiscal 2026 results, once again fueled by demand for cloud and AI services.

Syncro product update: February 2026 Release. Automate Microsoft 365 billing & enhance RMM with Syncro's Linux Agent, GDPR-ready backup (EU), and powerful executive reporting tools. Feb 4, 2026 Table of contents. This month, Syncro introduces significant expansions to its RMM capabilities with the launch of the Linux Agent, automated Microsoft 365 license billing, and enhanced visibility through reporting upgrades. In this release. New features released in February 2026. Linux Agent Open Beta. The new Linux Agent brings RMM functionality to critical server and workstation environments. This enables partners to standardize their monitoring and support workflows across Windows, Mac, and Linux assets from a single console. * Robust Scripting: Deploy and manage full Bash scripts with native module support for alerts and ticket creation. * Comprehensive Monitoring: Gain immediate fleet visibility today through hardware specifications and offline presence alerting, or use its robust scripting engine to trigger custom RMM alerts for critical system metrics with built-in disk and memory monitors coming soon. * Secure Remote Support: Initiate one-click Splashtop remote desktop sessions directly from the Syncro console for full GUI access, or leverage integrated scripting for seamless troubleshooting that never interrupts the end-user. * Broad Distribution Support: Supports standardized, silent deployment across Ubuntu, RHEL, and Debian-based systems. Microsoft 365 License Billing: automated invoicing (early access). Syncro is expanding its Universal Billing engine to include direct integration with your synced Microsoft licenses. This feature streamlines the invoicing process by automatically syncing license counts to your recurring invoices, ensuring you never miss a billable seat. * Real-Time License Sync: Automatically detects Microsoft 365 license changes, such as adding new Business Standard seats or removing licenses for terminated users, and adjusts the next recurring invoice accordingly. * Flexible Quantity Options: Choose to bill based on total licenses owned or only those currently consumed by active users. * Customized Client Pricing: Set unique per-license rates for individual clients directly within their recurring invoice settings. * Revenue Recovery: Eliminates the need for manual reconciliation between Microsoft 365 and Syncro, reducing administrative overhead and billing errors. Syncro Cloud Backup: EU Region Support & GDPR tools for Microsoft 365. SyncroMSP has expanded its Microsoft 365 Cloud Backup capabilities to support international data residency requirements and privacy regulations. New Compliance & Data Residency Features: * Azure EU Region Support: Customers can now choose to back up and store their Microsoft 365 tenant data within the Azure EU region to meet local data sovereignty needs. * GDPR Purge Requests: Syncro now supports specialized purge requests for individual users across all tenants, ensuring MSPs can stay compliant with Right to Erasure (GDPR) mandates. Microsoft 365 onboarding - New enhanced authentication UI*. SyncroMSP has replaced silent authentication failures with a responsive and informative UI designed to guide users through the M365 integration process. * Permission Verification: Clearly identifies if an authenticating account is missing from the required "Admin Agents" group. * Relationship Checks: Detects if a CSP tenant lacks the necessary customer relationships before allowing the integration to proceed. * MFA Compliance: Alerts technicians if an admin account was not properly prompted for MFA, ensuring secure connections. Reporting and data extraction updates. These updates close critical reporting gaps by delivering higher-impact data for billing accuracy and executive communication. * Patching Enhancements: Now includes granular details on patching status to better demonstrate proactive security during QBRs. * Dynamic Asset Exports: You can now export your customized Asset list view directly to a CSV, matching the specific columns and filters you have applied. * Billing Reconciliation: The Pending Ticket Charges report now includes ticket subjects and service item context for faster revenue verification. The Ticket Time Entry Report now includes ticket subject and totals for actual time and billable time. Quality of life updates. SyncroMSP has implemented several stability and performance improvements across the platform: * Asset Management: Improved stability of the Syncro Live Agent Runner Service by reducing WMI errors in Backgrounding Tools. * Mac Support: Enhanced reliability for Mac agent online status reporting and auto-filled contact forms. * Scripting: Fixed an issue where manually scheduled internal reboot scripts could not be canceled or removed. * Ticket Automation: Mailbox settings now correctly apply designated Issue Type and Ticket Status values upon ticket creation. * Enhanced Asset Patch Visibility via Syncro API: The Syncro API now supports asset patch data, allowing you to easily track which patches are recently installed or missing. * Ticket Automations can now be managed by users who are not Global Administrators through a new permission available in Security Groups configured for All Customers. * Browser-level preferences are now stored for the opened and closed state of each section on the right side of the Ticket Details page. Users who mostly go to the Ticket Details page to enter comments can close all other sections to avoid scrolling down to the Ticket Communications section. * A new endpoint (/customer_assets/{id}/patches) has been created to retrieve asset patching details, offering more access to managed asset data, and can be helpful in creating PowerBI reports. * A new endpoint (/tickets/{id}/comments) has been created to retrieve Ticket Comments. The ability to retrieve the complete ticket comment history other than the initial comment or description from the main Tickets API endpoint will be sunset in the future, making this new endpoint the mechanism to manage the full history of comments via API. Coming soon: roadmap highlights. Beyond this month's active updates, Syncro is continuously developing new tools to automate your most complex workflows. The following features are currently in development to further enhance your security posture and billing efficiency in the coming months. * Microsoft 365 Baseline Expansion: Automated assessment of 75 critical security settings aligned with CIS benchmarks to prevent configuration drift. * Payments: Integration of Stripe ACH to broaden your payment processing options. Frequently asked questions: February 2026 Release Summary. What are the key features included in the Syncro February 2026 release? This release introduces the Linux Agent Open Beta for RMM parity, M365 License Billing for automated invoicing, Syncro Cloud Backup support for the Azure EU region, and Reporting Updates featuring customizable Asset View CSV exports. How does Syncro Cloud Backup support GDPR and EU data residency? Syncro Cloud Backup now allows partners to store Microsoft 365 tenant data within the Azure EU region to meet data sovereignty requirements. It also supports GDPR purge requests for individual users across all tenants to satisfy "Right to Erasure" mandates. Does Syncro now support Linux RMM and remote access? Yes. The Linux Agent (currently in Open Beta) provides robust scripting, monitoring, and alerting for Linux server and workstation environments. It also includes secure remote access via Splashtop and background CLI tools. What is M365 License Billing in Syncro? Part of Syncro's Universal Billing platform, this feature automatically syncs Microsoft 365 license counts to recurring invoices. It eliminates manual billing reconciliation and ensures accurate seat counts for Business Standard and other common licenses. What reporting improvements were added to Syncro this month? Key updates include Dynamic Column exports for Asset views, improved Executive Summary reports with patching and alert details, and enhanced Pending Ticket Charges reports that include ticket summaries for easier billing reconciliation. Stay connected. * Register: Join its February Release Webinar on February 11th at 10 am PST to see these features in action. * Full Details: View the full February 2026 Release Notes for a complete list of bug fixes and back-end updates. I'm deeply committed to putting users at the center of its product development efforts - so SyncroMSP can deliver an innovative product that truly helps partners achieve operational excellence.

Syncro, a unified IT management platform provider, has appointed Carl Koussan-Price as chief marketing officer to lead its global marketing organisation and go-to-market strategy. Koussan-Price previously served as SVP of marketing at ZoomInfo, where he led global marketing and growth initiatives. He has also held senior leadership roles at Freshworks, driving pipeline and revenue growth across international markets. Syncro offers an Extended Monitoring and Management platform that integrates endpoint management, professional services automation and Microsoft 365 multi-tenant management. The company serves midsized managed service providers and internal IT teams, helping them simplify operations and strengthen security. CEO Michael George said Koussan-Price's experience building scalable go-to-market engines will be critical as the company expands its market reach.