T

TELUS Digital

Global AI-powered digital transformation & BPO

Overview

TELUS Digital Experience provides end-to-end digital transformation services for enterprises, combining digital strategy and design, cloud IT solutions, AI-powered automation, AI data solutions, and omnichannel customer experience. It uses a global delivery network built from strategic acquisitions and a long-running managed-services model to serve 650+ clients across tech, media, e-commerce, fintech, healthcare, and automotive. Its flagship product is Fuel iX, an enterprise-grade Generative AI engine, with tools like Fuel iX Copilots for productivity, Agent Trainer for AI-based customer service training, and Fortify for automated GenAI security testing. It differentiates itself by offering an integrated suite of digital consulting, development, and AI data solutions powered by its own GenAI platform, helping clients accelerate digital transformation and scale AI responsibly through long-term partnerships and project-based work.

Significant Headcount Growth

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About TELUS Digital

Simplify's Rating
Why TELUS Digital is rated
C-
Rated C on Competitive Edge
Rated C on Growth Potential
Rated D+ on Differentiation

Industries

Data & AnalyticsConsultingEnterprise SoftwareAI & Machine Learning

Company Size

10,001+

Company Stage

Acquired

Total Funding

$539M

Headquarters

Vancouver, Canada

Founded

2005

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Simplify's Take

What believers are saying

  • June 2026 Cresta and ElevenLabs partnerships expand its implementation pipeline across enterprise CX.
  • September 2026 Dreamforce sessions showcase production Agentforce deployments in banking, higher education, and manufacturing.
  • September 2026 NelsonHall named TELUS Digital a Leader in AI Enablement and AI Training.

What critics are saying

  • TELUS booked a C$2.1 billion impairment on TELUS Digital in July 2026.
  • Second-quarter 2026 revenues fell on client ramp-downs in trust and safety and AI data.
  • Europe service-center restructurings and reported Romania layoffs signal shrinking delivery capacity and margin pressure.

What makes TELUS Digital unique

  • TELUS Digital combines contact-center operations, forward-deployed engineers, and Fuel iX enterprise AI.
  • It holds Salesforce Agentforce Summit Level status and 40 activated AI agents by September 2026.
  • Its global delivery footprint spans 35-plus countries, supporting local-language AI and customer care.

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Funding

Total Funding

$539M

Above

Industry Average

Funded Over

1 Rounds

Acquisition funding comparison data is currently unavailable. We're working to provide this information soon!
Acquisition Funding Comparison Coming Soon

Benefits

Health Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Hybrid Work Options

Remote Work Options

Wellness Program

Mental Health Support

Gym Membership

Confer...

Growth & Insights and Company News

Headcount

6 month growth

6%

1 year growth

6%

2 year growth

10%
MoneyMakers
Oct 9th, 2026
Sanas introduces supervised AI calls as TELUS Digital evaluates product.

Sanas introduces supervised AI calls as TELUS Digital evaluates product. Sanas introduced Supervised AI on October 8, 2026, a contact-center system designed to put a human supervisor inside several AI-handled calls rather than waiting for a transfer after a problem. TELUS Digital says it is working with Sanas to evaluate the technology and identify suitable uses, not that it has deployed it in production. The commercial proposition is that AI can handle routine stretches of a call while a supervisor deals with exceptions without making the customer repeat the conversation. How supervision is meant to work. In Sanas's proposed workflow, one supervisor can follow up to four simultaneous conversations, receive alerts, privately guide the AI, take over a call and return control to AI within the same interaction. The four-call figure describes the product's intended capacity, not a measured staffing or productivity improvement. Sanas says each call begins by telling the customer they are speaking with AI under human supervision. It also says recommendations shown to supervisors cite source documents and that AI actions and human interventions are logged. An extension of Sanas's speech business. Sanas already offers real-time accent translation, language translation, speech enhancement and speech intelligence for uses including contact centers. Supervised AI extends that offering from processing and analyzing speech to coordinating AI-led conversations. Sanas says the new system can run in a customer's private cloud or on premises, with a choice of underlying speech and language models. The product is available by invitation, with broader availability planned for December 2026. The reviewed launch materials do not disclose measured Supervised AI customer-service results or realized staffing savings.

PR Newswire
Sep 3rd, 2026
TELUS Digital to host Agentforce industry sessions and exclusive events at Hotel Zetta during Dreamforce 2026.

TELUS Digital to host Agentforce industry sessions and exclusive events at Hotel Zetta during Dreamforce 2026. Sep 03, 2026, 06:45 ET Industry-led content sessions, expert demo stations, and invitation-only events at Hotel Zetta mark TELUS Digital's flagship Salesforce conference presence VANCOUVER, BC, Sept. 3, 2026 /PRNewswire/ - TELUS Digital, a Salesforce Summit Level implementation partner, will host a series of exclusive events, content sessions and Agentforce demos at Hotel Zetta during Dreamforce, which takes place September 15-17 at the Moscone Center in San Francisco. TELUS Digital's presence at Hotel Zetta, a short walk from the Moscone Center, runs September 15-16, the first two days of the three-day conference and will bring together Salesforce practitioners, industry leaders and enterprise decision-makers for industry-specific insight exchange sessions, hands-on demo stations, private keynote livestream viewing and a full slate of invitation-only networking events. "Every conversation we're having with clients right now has moved past 'should we pilot Agentforce' to 'how do we get this into production without breaking governance, data quality or our teams' trust in it,'" said Will Mayo, Global SVP of Growth at TELUS Digital. "That's exactly what we built our Dreamforce presence around this year. Instead of a single booth on the show floor, we wanted a space where attendees can sit down with the people who've actually done this deployment work, in banking, higher ed, manufacturing and the contact center, and get straight answers about what it takes." * TELUS Digital is a recognized Salesforce Agentforce Summit Level Partner, with more than 40 Agentforce-powered AI agents activated for clients across industries to date * A Gartner survey published February 2026 found 91% of customer service and support leaders feel pressure to implement AI in 2026 - a theme TELUS Digital's contact center session at Dreamforce directly addresses * TELUS Digital's three industry insight sessions cover financial services, contact center/customer experience and higher education, led by practitioners including Julia Taylor, Abby Spahich, Brendan Nolan and Steve Stevens * Hourly demo stations at Hotel Zetta's S&R Lounge cover Agentforce, Revenue Cloud, MuleSoft, Contentful, field service, education and manufacturing use cases * TELUS Digital operates across 35+ countries with more than 80,000 team members serving over 600 global brands, training, building, running and protecting AI across key business functions including customer service, marketing and product development Meet TELUS Digital at Dreamforce Attendees who visit TELUS Digital at Hotel Zetta on September 15-16 can attend industry insight sessions, explore hands-on Agentforce demos, watch private Dreamforce keynote livestreams, join invitation-only networking events including happy hours and a concert pre-party, and schedule one-on-one meetings with TELUS Digital's Salesforce practice leaders. Space is limited, and separate registration is required for each day. To register or view the full session schedule, visit TELUS Digital's Dreamforce 2026 event page. Will Mayo, Global SVP of Growth, and Gopi Ramineni, Salesforce Practice Leader, will be onsite throughout the conference alongside other TELUS Digital sales leaders and subject matter experts. To schedule a meeting, visit TELUS Digital's Dreamforce 2026 event page or contact [email protected]. About TELUS Digital TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients' products and services, and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iX(TM) is TELUS Digital's proprietary platform and suite of products for clients to manage, monitor, and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to serve customers and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-Loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com. SOURCE TELUS Digital

PR Newswire
Sep 3rd, 2026
TELUS Digital to host Agentforce industry sessions and exclusive events at Hotel Zetta during Dreamforce 2026.

TELUS Digital to host Agentforce industry sessions and exclusive events at Hotel Zetta during Dreamforce 2026. Sep 03, 2026, 06:45 ET Industry-led content sessions, expert demo stations, and invitation-only events at Hotel Zetta mark TELUS Digital's flagship Salesforce conference presence VANCOUVER, BC, Sept. 3, 2026 /CNW/ - TELUS Digital, a Salesforce Summit Level implementation partner, will host a series of exclusive events, content sessions and Agentforce demos at Hotel Zetta during Dreamforce, which takes place September 15-17 at the Moscone Center in San Francisco. TELUS Digital's presence at Hotel Zetta, a short walk from the Moscone Center, runs September 15-16, the first two days of the three-day conference and will bring together Salesforce practitioners, industry leaders and enterprise decision-makers for industry-specific insight exchange sessions, hands-on demo stations, private keynote livestream viewing and a full slate of invitation-only networking events. "Every conversation we're having with clients right now has moved past 'should we pilot Agentforce' to 'how do we get this into production without breaking governance, data quality or our teams' trust in it,'" said Will Mayo, Global SVP of Growth at TELUS Digital. "That's exactly what we built our Dreamforce presence around this year. Instead of a single booth on the show floor, we wanted a space where attendees can sit down with the people who've actually done this deployment work, in banking, higher ed, manufacturing and the contact center, and get straight answers about what it takes." * TELUS Digital is a recognized Salesforce Agentforce Summit Level Partner, with more than 40 Agentforce-powered AI agents activated for clients across industries to date * A Gartner survey published February 2026 found 91% of customer service and support leaders feel pressure to implement AI in 2026 - a theme TELUS Digital's contact center session at Dreamforce directly addresses * TELUS Digital's three industry insight sessions cover financial services, contact center/customer experience and higher education, led by practitioners including Julia Taylor, Abby Spahich, Brendan Nolan and Steve Stevens * Hourly demo stations at Hotel Zetta's S&R Lounge cover Agentforce, Revenue Cloud, MuleSoft, Contentful, field service, education and manufacturing use cases * TELUS Digital operates across 35+ countries with more than 80,000 team members serving over 600 global brands, training, building, running and protecting AI across key business functions including customer service, marketing and product development Meet TELUS Digital at Dreamforce Attendees who visit TELUS Digital at Hotel Zetta on September 15-16 can attend industry insight sessions, explore hands-on Agentforce demos, watch private Dreamforce keynote livestreams, join invitation-only networking events including happy hours and a concert pre-party, and schedule one-on-one meetings with TELUS Digital's Salesforce practice leaders. Space is limited, and separate registration is required for each day. To register or view the full session schedule, visit TELUS Digital's Dreamforce 2026 event page. Will Mayo, Global SVP of Growth, and Gopi Ramineni, Salesforce Practice Leader, will be onsite throughout the conference alongside other TELUS Digital sales leaders and subject matter experts. To schedule a meeting, visit TELUS Digital's Dreamforce 2026 event page or contact [email protected]. About TELUS Digital TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients' products and services, and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iX(TM) is TELUS Digital's proprietary platform and suite of products for clients to manage, monitor, and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to serve customers and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-Loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com. SOURCE TELUS Digital

The Deep Dive
Aug 25th, 2026
S&P drops TELUS from Canadian Dividend Aristocrats Index after dividend slashed 55%.

S&P drops TELUS from Canadian Dividend Aristocrats Index after dividend slashed 55%. TELUS Corp. (TSX: T) has been stripped of its dividend aristocrat status. S&P Dow Jones Indices said the telecom will be removed from the S&P/TSX Canadian Dividend Aristocrats Index before the open on Sept. 1, a change that surfaced through the index provider's routine monthly dividend review. The announcement named no replacement. The reason is straightforward. Membership requires a company to raise its regular cash dividend every year for at least five consecutive years. TELUS did the opposite, resetting its quarterly payout to 18.75 cents a share from 41.84 cents, a cut of roughly 55 per cent, effective Oct. 1. One reduction is enough to end a streak, regardless of how long it ran. Sponsored · Altamira Gold Corp. The removal is more than symbolic. Index membership pulls in passive money, most visibly through the iShares S&P/TSX Canadian Dividend Aristocrats Index ETF, and funds tracking the benchmark have to sell what the index drops. TELUS also terminated the discount on its dividend reinvestment plan as of the same date, closing another avenue for shareholders to add stock on favourable terms. Management framed the cut as a balance sheet decision rather than a distress signal. The company expects the reset to preserve about $2.7 billion in cash through 2028, earmarked for paying down debt. Net debt stood at 3.5 times adjusted EBITDA at quarter-end, against a target of 3.0 times or lower by the end of 2028, which is a goal that was already pushed out by a year. Second quarter results underlined the pressure. Revenue fell 3 per cent to $4.9 billion, adjusted EBITDA slipped 2 per cent, and the company booked a $1.8-billion net loss driven by a $2.1-billion non-cash writedown at TELUS Digital. Full-year free cash flow guidance was trimmed to roughly $1.8 billion from $2.45 billion, with competitive pricing and slower population growth cited among the culprits. Telus last traded at $13.58 on the TSX. Information for this briefing was found via the sources and the companies mentioned. The author has no securities or affiliations related to this organization. Not a recommendation to buy or sell. Always do additional research and consult a professional before purchasing a security. The author holds no licenses.

Yahoo Finance
Aug 18th, 2026
TELUS launches Digital Content Safety Seal for Canadian children's programming

TELUS has launched the TELUS Wise Digital Content Safety Seal, a new designation for Canadian children's programming funded through TELUS STORYHIVE. The seal identifies content that passes TELUS' comprehensive digital content safety review. The initiative combines expertise from TELUS Wise, TELUS STORYHIVE, and TELUS Digital. Programming with the seal will appear on TELUS STORYHIVE Kids TV, available via TELUS Optik TV Video on Demand channel 611, Stream+, and YouTube. To earn the seal, creators must undergo vulnerable sector checks when working with children, follow STORYHIVE's Code of Conduct, and maintain child safety protocols. TELUS Digital independently reviews, classifies, and assesses completed programmes against established safety standards. The seal goes beyond traditional age-appropriate ratings, evaluating content safety, production practices, and educational value.

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