TOverview
TELUS Digital Experience delivers end-to-end digital transformation with digital strategy/design, cloud IT services, AI automation, AI data solutions, and omnichannel customer experience for 650+ clients worldwide. It operates via a global delivery network and its Fuel iX enterprise GenAI engine, plus Copilots, Agent Trainer, and Fortify to build, train, deploy, and secure GenAI applications. It differentiates itself with an integrated, company-owned GenAI platform and managed services across consulting, development, and data solutions, emphasizing safety and security. Its goal is to help clients accelerate digital transformation, improve customer experiences, and scale AI responsibly through long-term partnerships and projects.
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About TELUS Digital
Industries
Company Size
10,001+
Company Stage
IPO
Headquarters
Vancouver, Canada
Founded
2005
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What believers are saying
- June 2026 Cresta and ElevenLabs partnerships expand its implementation pipeline across enterprise CX.
- September 2026 Dreamforce sessions showcase production Agentforce deployments in banking, higher education, and manufacturing.
- September 2026 NelsonHall named TELUS Digital a Leader in AI Enablement and AI Training.
What critics are saying
- TELUS booked a C$2.1 billion impairment on TELUS Digital in July 2026.
- Second-quarter 2026 revenues fell on client ramp-downs in trust and safety and AI data.
- Europe service-center restructurings and reported Romania layoffs signal shrinking delivery capacity and margin pressure.
What makes TELUS Digital unique
- TELUS Digital combines contact-center operations, forward-deployed engineers, and Fuel iX enterprise AI.
- It holds Salesforce Agentforce Summit Level status and 40 activated AI agents by September 2026.
- Its global delivery footprint spans 35-plus countries, supporting local-language AI and customer care.
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Funding
Total Funding
$539M
Above
Industry Average
Funded Over
1 Rounds
Benefits
- Health Insurance
- Health Savings Account/Flexible Spending Account
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Unlimited Paid Time Off
- Hybrid Work Options
- Remote Work Options
- Wellness Program
- Mental Health Support
Growth & Insights and Company News
6 month growth
0%1 year growth
6%2 year growth
10%TELUS Digital named a Leader and Star Performer in Everest Group's 2026 Trust and Safety Services PEAK Matrix(R) Assessment. Oct 27, 2026, 06:45 ET TELUS Digital also earned Star Performer recognition, reflecting the most significant year-over-year improvement in market impact and vision and capability among the providers assessed VANCOUVER, BC, Oct. 27, 2026 /PRNewswire/ - TELUS Digital, a global technology services provider specializing in AI-powered digital customer experiences (CX) and future-focused digital transformations, has been named a Leader for the first time in Everest Group's Trust and Safety (T&S) Services PEAK Matrix(R) Assessment 2026. TELUS Digital was also named a Star Performer, a distinction Everest Group reserves for the providers showing the greatest year-over-year improvement on the assessment. Out of 27 evaluated T&S vendors, TELUS Digital ranked among the seven recognized as Leaders. "TELUS Digital has a broad T&S portfolio anchored in platform safety, AI support, and review and compliance, with a strong client presence across social media and messaging apps, gaming and legal betting, and travel and hospitality," said Abhijnan Dasgupta, Practice Director, Everest Group. "Alongside its core T&S services, TELUS Digital brings data for AI training capabilities that help enterprises develop and improve safer AI systems. TELUS Digital has invested in PRISM for moderation workflows and Fuel iX(TM) Fortify for automated generative AI red teaming, supported by Fuel iX Agent Trainer, Fuel iX Agent Assist, and Fuel iX Agent Quality. Its inorganic expansion has strengthened its content moderation footprint in Asia Pacific, enhancing multilingual delivery capabilities. It also maintains a comprehensive moderator wellness and workforce development framework that combines resilience-based hiring, psychologist-led interventions, trauma-informed leadership, and continued AI, policy, and technical upskilling. These are some of the factors that have contributed to TELUS Digital advancing to a Leader and being recognized as a Star Performer in Everest Group's Trust and Safety Services PEAK Matrix(R) 2026." TELUS Digital meets rising demand for AI safety and platform integrity expertise Everest Group's report finds that growing adoption of generative and agentic AI, rising volumes of AI-generated content, more sophisticated scams and platform abuse, and heightened regulatory scrutiny are "expanding enterprise T&S requirements beyond traditional content moderation toward AI safety, responsible AI, platform integrity, and regulatory compliance." As a result, Everest Group advises that "buyers should evaluate T&S providers as integrated risk and safety partners, rather than scaled content moderation vendors." TELUS Digital brings AI safety and platform integrity together, so enterprises can work with one partner from building and testing AI systems through to protecting live platforms. Fuel iX Fortify, its proprietary automated red-teaming solution, uses trained attack and judge models to generate new adversarial tests, classify the results and recommend mitigations for AI applications and agents. TELUS Digital also provides adversarial testing services, including fraud simulation, bypass pathway mapping, bias and fairness auditing, and deepfake detection testing. The company's data services solutions supply training data and specialized labeling for safety models. These capabilities sit alongside its platform integrity services, such as age assurance and content moderation. "Trust and safety now extends to how AI systems are built, tested and governed, well beyond reviewing content after it is posted," said Amith Nair, Global VP and GM of AI and Data, TELUS Digital. "Our clients are asking for AI safety that is built in from the start. Across our trust and safety work, that means AI handling testing and review at scale, including automated red-teaming, while people bring the judgment for the calls that matter most. Being named a Leader and Star Performer tells us our investments in AI safety and specialist talent line up with where the market is heading." For its Trust and Safety Services PEAK Matrix(R) Assessment 2026, Everest Group evaluated and ranked 27 T&S providers as Leaders, Major Contenders or Aspirants, based on two dimensions: (a) market impact, measured through market adoption, portfolio mix and value delivered; and (b) vision and capability, measured through vision and strategy, scope of services offered, innovation and investments, and delivery footprint. The assessment draws on Everest Group's annual Request for Information (RFI) process for calendar year 2025, interactions with T&S providers, client reference checks, and its ongoing analysis of the T&S services market. Frequently asked questions * How is trust and safety changing as enterprises adopt AI? Trust and safety is expanding beyond reviewing content after it is posted, into how AI systems are built, tested and governed. With organizations deploying generative AI and AI agents at a rapid scale, TELUS Digital is seeing an increasing need for pre-deployment testing to identify unsafe or vulnerable behaviors, specialized safety model training datasets, and continuous monitoring for active systems. While core offerings like content moderation and age verification remain fundamental, they are now complemented by comprehensive AI safety solutions across the entire lifecycle. * What should enterprises look for in a trust and safety partner? Enterprises evaluating trust and safety partners can look at whether the provider covers the full AI lifecycle, whether it pairs automation with specialist human judgment, and whether it supports live operations as well as pre-launch testing. TELUS Digital's trust and safety solutions span AI safety testing, training data for safety models, and platform integrity services such as content moderation and age assurance. * What is AI red-teaming, and why does it matter for enterprises? AI red-teaming is the practice of probing an AI application and involves systematically challenging an AI model or system with adversarial prompts to identify vulnerabilities, biases, or unsafe behaviors prior to deployment. It matters because generative AI can respond differently each time, and the right techniques may push it into behavior its designers never intended. TELUS Digital's Fuel iX Fortify automates red-teaming, using trained attack and judge models to generate new adversarial tests, classify the results and recommend mitigations for AI applications and agents. * How does automated red-teaming compare with manual AI safety testing? Automated red-teaming can generate and run adversarial tests continuously and at a volume that is hard to match manually, while human specialists bring the creativity and context to find risks automated tools may miss. TELUS Digital combines both. Fuel iX Fortify handles testing at scale, and TELUS Digital's adversarial testing services cover areas such as fraud simulation, bypass pathway mapping, bias and fairness auditing, and deepfake detection testing, with people bringing the judgment for the calls that matter. * What does an AI-native approach to trust and safety look like? An AI-native approach builds AI into trust and safety work from the start, so automated tools handle testing, detection and review at scale while people focus on the most sensitive and ambiguous decisions. In practice, that can include AI testing AI, as with automated red-teaming through Fuel iX Fortify, and safety models trained with specialized labeling, which TELUS Digital provides through its data services. Human specialists stay involved to set policy and review the edge cases that need human judgment, helping the system keep pace as new risks emerge. Disclaimer Licensed extracts taken from Everest Group's PEAK Matrix(R) Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix(R) reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix(R) reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix(R) Reports. About TELUS Digital TELUS Digital is a premier global technology services provider. We help the world's biggest brands win the moments that matter, for their customers and their business. Our teams design and operate the AI-powered experiences customers rely on across web, mobile, conversational AI, and human agents. Across the AI lifecycle, we supply the data that trains frontier models, and we build, run, and protect AI for enterprises and for ourselves, at scale, every day. Guided by our Humanity-in-the-Loop principles, our 80,000+ team members deliver for 600+ clients in over 35 countries. TELUS Investor Relations Olena Lobach [email protected] SOURCE TELUS Digital
TELUS Digital partners with Parloa to help enterprises build and manage AI agents for stronger customer relationships. Published on 10/14/2026 at 08:06 am EDT S&P Capital IQ TELUS Digital announced a partnership with Parloa. Established in Germany, Parloa brings a robust European enterprise footprint and experience supporting deployments subject to the General Data Protection Regulation (GDPR) and other European regulatory requirements, while TELUS Digital offers its existing delivery presence and regulated-industry expertise across North America and Europe. TELUS Digital will serve as an implementation partner, introducing prospective and current enterprise clients to Parloa's AI agent platform and helping them put it into production at scale. Enterprises that choose to deploy Parloa can contract directly with the company for the platform itself and engage TELUS Digital for implementation, integration, change management, managed services and other professional services. The Parloa partnership is the newest addition to TELUS Digital's AI capabilities for customer experience. The Parloa partnership extends TELUS Digital's AI-powered CX solutions for enterprise clients in industries including telecommunications, retail, travel and hospitality, media, banking, financial services and insurance, and healthcare, supported by a global delivery footprint of 83,000+ team members across 35+ countries. (C) S&P Capital IQ - 2026
Sanas introduces supervised AI calls as TELUS Digital evaluates product. Sanas introduced Supervised AI on October 8, 2026, a contact-center system designed to put a human supervisor inside several AI-handled calls rather than waiting for a transfer after a problem. TELUS Digital says it is working with Sanas to evaluate the technology and identify suitable uses, not that it has deployed it in production. The commercial proposition is that AI can handle routine stretches of a call while a supervisor deals with exceptions without making the customer repeat the conversation. How supervision is meant to work. In Sanas's proposed workflow, one supervisor can follow up to four simultaneous conversations, receive alerts, privately guide the AI, take over a call and return control to AI within the same interaction. The four-call figure describes the product's intended capacity, not a measured staffing or productivity improvement. Sanas says each call begins by telling the customer they are speaking with AI under human supervision. It also says recommendations shown to supervisors cite source documents and that AI actions and human interventions are logged. An extension of Sanas's speech business. Sanas already offers real-time accent translation, language translation, speech enhancement and speech intelligence for uses including contact centers. Supervised AI extends that offering from processing and analyzing speech to coordinating AI-led conversations. Sanas says the new system can run in a customer's private cloud or on premises, with a choice of underlying speech and language models. The product is available by invitation, with broader availability planned for December 2026. The reviewed launch materials do not disclose measured Supervised AI customer-service results or realized staffing savings.
TELUS Digital to host Agentforce industry sessions and exclusive events at Hotel Zetta during Dreamforce 2026. Sep 03, 2026, 06:45 ET Industry-led content sessions, expert demo stations, and invitation-only events at Hotel Zetta mark TELUS Digital's flagship Salesforce conference presence VANCOUVER, BC, Sept. 3, 2026 /PRNewswire/ - TELUS Digital, a Salesforce Summit Level implementation partner, will host a series of exclusive events, content sessions and Agentforce demos at Hotel Zetta during Dreamforce, which takes place September 15-17 at the Moscone Center in San Francisco. TELUS Digital's presence at Hotel Zetta, a short walk from the Moscone Center, runs September 15-16, the first two days of the three-day conference and will bring together Salesforce practitioners, industry leaders and enterprise decision-makers for industry-specific insight exchange sessions, hands-on demo stations, private keynote livestream viewing and a full slate of invitation-only networking events. "Every conversation we're having with clients right now has moved past 'should we pilot Agentforce' to 'how do we get this into production without breaking governance, data quality or our teams' trust in it,'" said Will Mayo, Global SVP of Growth at TELUS Digital. "That's exactly what we built our Dreamforce presence around this year. Instead of a single booth on the show floor, we wanted a space where attendees can sit down with the people who've actually done this deployment work, in banking, higher ed, manufacturing and the contact center, and get straight answers about what it takes." * TELUS Digital is a recognized Salesforce Agentforce Summit Level Partner, with more than 40 Agentforce-powered AI agents activated for clients across industries to date * A Gartner survey published February 2026 found 91% of customer service and support leaders feel pressure to implement AI in 2026 - a theme TELUS Digital's contact center session at Dreamforce directly addresses * TELUS Digital's three industry insight sessions cover financial services, contact center/customer experience and higher education, led by practitioners including Julia Taylor, Abby Spahich, Brendan Nolan and Steve Stevens * Hourly demo stations at Hotel Zetta's S&R Lounge cover Agentforce, Revenue Cloud, MuleSoft, Contentful, field service, education and manufacturing use cases * TELUS Digital operates across 35+ countries with more than 80,000 team members serving over 600 global brands, training, building, running and protecting AI across key business functions including customer service, marketing and product development Meet TELUS Digital at Dreamforce Attendees who visit TELUS Digital at Hotel Zetta on September 15-16 can attend industry insight sessions, explore hands-on Agentforce demos, watch private Dreamforce keynote livestreams, join invitation-only networking events including happy hours and a concert pre-party, and schedule one-on-one meetings with TELUS Digital's Salesforce practice leaders. Space is limited, and separate registration is required for each day. To register or view the full session schedule, visit TELUS Digital's Dreamforce 2026 event page. Will Mayo, Global SVP of Growth, and Gopi Ramineni, Salesforce Practice Leader, will be onsite throughout the conference alongside other TELUS Digital sales leaders and subject matter experts. To schedule a meeting, visit TELUS Digital's Dreamforce 2026 event page or contact [email protected]. About TELUS Digital TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients' products and services, and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iX(TM) is TELUS Digital's proprietary platform and suite of products for clients to manage, monitor, and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to serve customers and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-Loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com. SOURCE TELUS Digital
TELUS Digital to host Agentforce industry sessions and exclusive events at Hotel Zetta during Dreamforce 2026. Sep 03, 2026, 06:45 ET Industry-led content sessions, expert demo stations, and invitation-only events at Hotel Zetta mark TELUS Digital's flagship Salesforce conference presence VANCOUVER, BC, Sept. 3, 2026 /CNW/ - TELUS Digital, a Salesforce Summit Level implementation partner, will host a series of exclusive events, content sessions and Agentforce demos at Hotel Zetta during Dreamforce, which takes place September 15-17 at the Moscone Center in San Francisco. TELUS Digital's presence at Hotel Zetta, a short walk from the Moscone Center, runs September 15-16, the first two days of the three-day conference and will bring together Salesforce practitioners, industry leaders and enterprise decision-makers for industry-specific insight exchange sessions, hands-on demo stations, private keynote livestream viewing and a full slate of invitation-only networking events. "Every conversation we're having with clients right now has moved past 'should we pilot Agentforce' to 'how do we get this into production without breaking governance, data quality or our teams' trust in it,'" said Will Mayo, Global SVP of Growth at TELUS Digital. "That's exactly what we built our Dreamforce presence around this year. Instead of a single booth on the show floor, we wanted a space where attendees can sit down with the people who've actually done this deployment work, in banking, higher ed, manufacturing and the contact center, and get straight answers about what it takes." * TELUS Digital is a recognized Salesforce Agentforce Summit Level Partner, with more than 40 Agentforce-powered AI agents activated for clients across industries to date * A Gartner survey published February 2026 found 91% of customer service and support leaders feel pressure to implement AI in 2026 - a theme TELUS Digital's contact center session at Dreamforce directly addresses * TELUS Digital's three industry insight sessions cover financial services, contact center/customer experience and higher education, led by practitioners including Julia Taylor, Abby Spahich, Brendan Nolan and Steve Stevens * Hourly demo stations at Hotel Zetta's S&R Lounge cover Agentforce, Revenue Cloud, MuleSoft, Contentful, field service, education and manufacturing use cases * TELUS Digital operates across 35+ countries with more than 80,000 team members serving over 600 global brands, training, building, running and protecting AI across key business functions including customer service, marketing and product development Meet TELUS Digital at Dreamforce Attendees who visit TELUS Digital at Hotel Zetta on September 15-16 can attend industry insight sessions, explore hands-on Agentforce demos, watch private Dreamforce keynote livestreams, join invitation-only networking events including happy hours and a concert pre-party, and schedule one-on-one meetings with TELUS Digital's Salesforce practice leaders. Space is limited, and separate registration is required for each day. To register or view the full session schedule, visit TELUS Digital's Dreamforce 2026 event page. Will Mayo, Global SVP of Growth, and Gopi Ramineni, Salesforce Practice Leader, will be onsite throughout the conference alongside other TELUS Digital sales leaders and subject matter experts. To schedule a meeting, visit TELUS Digital's Dreamforce 2026 event page or contact [email protected]. About TELUS Digital TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients' products and services, and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iX(TM) is TELUS Digital's proprietary platform and suite of products for clients to manage, monitor, and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to serve customers and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-Loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com. SOURCE TELUS Digital
TELUS Digital is Hiring for 57 Jobs on Simplify!
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About TELUS Digital
Industries
Company Size
10,001+
Company Stage
IPO
Headquarters
Vancouver, Canada
Founded
2005
TELUS Digital is Hiring for 57 Jobs on Simplify!
Find jobs on Simplify and start your career today
Don't see your dream role? Check out thousands of other roles on Simplify.Browse all jobs