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About Talkdesk
Industries
Consumer Software
Enterprise Software
Company Size
1,001-5,000
Company Stage
Series D
Total Funding
$497.5M
Headquarters
San Francisco, California
Founded
2011
Overview
Talkdesk provides cloud-based contact center software that helps businesses improve their customer service operations. Its platform includes features like call routing, call recording, and a web-based interface called Callbar, which assists agents in managing calls effectively. Talkdesk serves a diverse range of clients, from small businesses to large enterprises, across various industries such as retail, healthcare, and technology. Unlike many competitors, Talkdesk offers developer resources for creating custom applications and has an app marketplace called AppConnect, which allows third-party developers to enhance the platform's functionality. The company's goal is to enhance customer service efficiency and effectiveness while generating revenue through subscription fees and app sales.
Simplify's Take
What believers are saying
- Growing demand for AI-driven customer service solutions boosts Talkdesk's market potential.
- Healthcare sector's AI adoption aligns with Talkdesk's AI Agents for Healthcare.
- Recognition as a Trusted Seller enhances Talkdesk's brand reputation and customer trust.
What critics are saying
- Competition from companies like RingCentral and Zoom could erode market share.
- Rapid AI innovation may render Talkdesk's offerings obsolete without continuous updates.
- Reliance on third-party developers for AppConnect poses potential quality and security risks.
What makes Talkdesk unique
- Talkdesk offers a comprehensive SaaS platform for contact center operations.
- The company provides AI-driven tools to enhance customer service efficiency.
- Talkdesk's AppConnect marketplace expands platform functionality with third-party applications.
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Funding
Total Funding
$497.4M
Above
Industry Average
Funded Over
5 Rounds
Industry standards
Benefits
Health Insurance
Remote Work Options
Home Office Stipend
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↑ 0%2 year growth
↓ -2%Talkdesk launches three AI innovations at Enterprise Connect 2025, podcast.
Talkdesk, a leading provider of cloud-based contact center solutions, has once again raised the bar in customer service innovation by introducing its latest game-changing tool - the Knowledge Creator feature.
Talkdesk is proud to be named a Trusted Seller on TrustRadius and is determined to continue pushing for ethical review sourcing so customers and prospects have a trusted space for sharing and learning about real user experiences.
AI-Powered Patient Engagement & Communication Companies like RingCentral and Talkdesk introduced AI-driven patient engagement platforms designed to streamline communication, automate scheduling, and enhance digital front-door experiences.
Join Talkdesk for the March edition of the CX Innovators Best Practice Series, where they'll dive into groundbreaking CX success stories and strategies transforming the health sector!
Talkdesk is Hiring for 39 Jobs on Simplify!
Find jobs on Simplify and start your career today
About Talkdesk
Industries
Consumer Software
Enterprise Software
Company Size
1,001-5,000
Company Stage
Series D
Total Funding
$497.5M
Headquarters
San Francisco, California
Founded
2011
Talkdesk is Hiring for 39 Jobs on Simplify!
Find jobs on Simplify and start your career today