Technology Credit Union selects eGain AI Knowledge Hub to enhance member and employee experience. Silicon valley Credit Union builds ai-ready knowledge foundation across contact center, digital banking, and back Office. SUNNYVALE, Calif., Aug. 11, 2026 (GLOBE NEWSWIRE) - eGain (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced that Technology Credit Union (Tech CU) has selected eGain AI Knowledge Hub to modernize member service and establish a governed, AI-ready knowledge foundation across the enterprise. The credit union selected eGain for its comprehensive knowledge lifecycle management, composability, and agentic orchestration - capabilities recognized in eGain's designation as a Leader in the inaugural Gartner(R) Magic Quadrant(TM) for Customer Service Knowledge Management Systems (July 2026), including being named the top solution for compliance-driven service use cases. Founded in 1960 and headquartered in San Jose, California, Tech CU is a member-owned financial institution serving more than 170,000 members with $4.5 billion in assets. As the credit union continues to invest in AI to enhance both member and employee experiences, it selected eGain to centralize enterprise knowledge and deliver information across its contact center, digital banking platform, branches, and back-office operations. By establishing a single source of truth, Tech CU expects to improve the speed and quality of member service while providing employees with easy access to compliant information. "Our approach to innovation has always been guided by one question: Will this make life better for our members?" said Brenda Jaimes, Head of Value Management Office at Technology Credit Union. " AI represents an exciting opportunity, but its output is only as trustworthy as the knowledge powering it which is why it must be implemented with strict governance and accurate inputs. With eGain, we're building a trusted knowledge foundation that helps our employees deliver better service today while creating new opportunities to enhance the member experience in the future." "Credit unions operate in one of the most regulated, trust-dependent environments in financial services," said John Copeland, VP Marketing of eGain. "Tech CU understood from the outset that AI transformation starts with trusted knowledge, not the other way around. We are proud to partner with them on a foundation that will serve their members, their employees, and their AI roadmap for years to come." About Technology Credit Union Tech CU is a $4.5 billion Bay Area credit union. As a federally insured not-for-profit organization, Tech CU has invested its resources to deliver superior rates, lower fees, and outstanding service and member benefits for more than 60 years while also supporting quality of life in local communities. It serves more than 170,000 members throughout the United States and provides financial products for all stages of its members' lives, including personal banking, wealth management, private banking, commercial lending, and business banking. To learn more, please visit www.techcu.com. About eGain eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption. Visit www.egain.com for more info. eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies. Gartner Disclaimer Gartner, Magic Quadrant for Customer Service Knowledge Management Systems, Pri Rathnayake, Jennifer MacIntosh, Patrick Quinlan, Drew Kraus, 16 July 2026. Gartner, Critical Capabilities for Customer Service Knowledge Management Systems, Patrick Quinlan, Pri Rathnayake, Jennifer MacIntosh, Drew Kraus, 21 July 2026. GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. eGain Media Relations [email protected]

Join Tech CU at the 2026 Walk to End Alzheimer's - Silicon Valley. July 31, 2026 By: Team, Tech CU Team, Technology Credit Union Lace-up your sneakers and mark your calendars for this year's Walk to End Alzheimer's - Silicon Valley. Tech CU is proud to sponsor the walk on Saturday, October 10, 2026, and Tech CU invite you to join Tech CU in supporting the fight against Alzheimer's disease. More than 7 million Americans are living with Alzheimer's, and nearly 13 million family members and friends provide unpaid care for those affected by the disease. Between 2000 and 2024, deaths from Alzheimer's more than doubled, highlighting the urgent need for continued research, care and support. In California alone, more than 700,000 individuals age 65 or older are living with the devastating disease. That number is expected to surpass 1 million by 2030. The Alzheimer's Association Walk to End Alzheimer's is the world's largest event dedicated to raising awareness and funds for Alzheimer's care, support and research. Participants of all ages and abilities are welcome, with the option to choose either a 1-mile or 3-mile route. Every registered participant will also receive a Promise Garden flower representing their personal connection to the cause, creating a powerful display of hope, remembrance and support. There is no registration fee to participate. However, participants are encouraged to make a personal donation and commit to raising funds in the fight against Alzheimer's. All funds raised through Walk to End Alzheimer's further the care, support, and research efforts of the Alzheimer's Association. When. October 10, 2026 Event Day Timeline: * Registration 8:00 am * Ceremony 9:15 am * Walk at 9:30 am Where: Lake Cunningham Park 2305 S. White Road San Jose, CA 95148 Unable to attend the event but still want to get involved? You can support the cause by making a donation or volunteering on event day. Volunteers are needed to help with set-up, clean-up, registration, water stops, the Promise Garden and more. Learn more about volunteer opportunities. Posted July 31, 2026 by Team