Trucordia streamlined insurance workflows to give staff time back. Oct 31, 2026 Font size: 13px18px Imagine every email arrives in your inbox with a timer. When tools don't work together, minutes can be lost on simple requests like updating policy information. Holly Sutherland, agency management coordinator at Trucordia's Midwest office, said some servicers wrote notes in spreadsheets or on sticky notes. Getting information from Outlook into client files required typing it by hand. Sutherland saw how much time was lost in these processes once her office started using AMS360 and AgencyOne from Vertafore. Trucordia found they could return minutes to employees throughout the day. How AMS360 and AgencyOne improve insurance workflow visibility. Trucordia used AMS360 to connect its agency workflows. The Midwest office built on that with AgencyOne, Vertafore's platform for connecting teams, partners, and Vertafore solutions in one place. At Trucordia, servicers began using AgencyOne's customizable dashboards to see the information most useful for their roles. Servicers working on renewals could quickly see their to-do list for the day and get a 30-, 60-, or 90-day view of upcoming renewals to stay on task. "Having a customizable view of their day is helping them feel that they have power over their work," Sutherland said. When staff can keep their workload at their fingertips, the workflow runs more smoothly. Servicers spend less time looking for information when a client calls, and tasks are less likely to fall through the cracks. How insurance workflow automation reduces manual data entry. Team members can now share data across solutions, and tasks like copying information out of an email can be automated. Vendor integrations are making information more accessible and speeding up workflows. By shaving off small steps in tasks that are repeated throughout the day, servicers can give more attention to strategic tasks or spend time with their clients. The agency can handle more work with its existing staff because employees don't need to find creative ways to get their tech to do what they want. "Any time we can give back to our clients and give that personal touch - more interaction, more conversations, being able to provide better service - that makes a huge difference," Sutherland said. "Our employees try to put a lot into a small amount of time, so for them to be able to have even five minutes back in their day, over time that adds up." [inline-ad-1] How connected insurance technology supports scalable agency growth. By connecting its technology, Trucordia positioned itself to keep evolving without recreating the same challenges with a new system. Every new standalone tool brings the risk of introducing another workaround. But with AgencyOne, Trucordia can integrate other solutions or AI agents to expand staff capabilities without having to change how their systems already interact. "Business needs change, technology changes. As you grow and you evolve, you have to also evolve and grow your systems to meet that need," Sutherland said. "I feel like over time, new things will be developed, new products will come out, so I think it's ever-changing. The possibilities of new integrations are endless." The most important insurance news,in your inbox every business day. Disclaimer: This story is auto-aggregated by a computer program and has not been created or edited by theamericangenie. Publisher: Source link Capital One Shopping: Get $45 Bonus with iPhone App and $25 Purchase (YMMV) Oct 31, 2026 CCM's VantageScore test saves $2,500; rivals lock FICO deals Oct 31, 2026

FoundCare hosts Free Health Enrollment fairs in palms Springs and Riviera Beach to connect residents with affordable coverage and community resources. Events to feature free Enrollment Assistance, Community Partners, family activities and special guest Roberto Martino. October 28, 2026 - FoundCare, in partnership with Florida Blue and Trucordia, invites Palm Beach County residents to attend a Free Health Enrollment Fair on Saturday, November 7, 2026, from 9:00 a.m. to 1:00 p.m. The event will take place simultaneously at FoundCare's Palm Springs and Riviera Beach health centers, providing attendees with access to health insurance enrollment assistance, community resources, family-friendly activities, and more. Whether residents are uninsured, have recently lost coverage, are exploring more affordable options or simply have questions about the Health Insurance Marketplace, attendees can meet one-on-one with enrollment specialists to understand their coverage options and connect with local organizations dedicated to supporting the health and well-being of individuals and families. The events will also feature a special guest appearance by Roberto Martino, founding member of the legendary Haitian Konpa band T-Vice, along with music and family-friendly activities. "Understanding health coverage options can be overwhelming, but no one should have to navigate that process alone," said Christopher Irizarry, CEO of FoundCare. "By bringing trusted enrollment assistance and community resources together in one place, we are helping individuals and families make informed decisions and take an important step toward better health." Event locations. FoundCare Palm Springs 2330 S. Congress Avenue Palm Springs, FL 33406 FoundCare Riviera Beach 3501 Broadway Riviera Beach, FL 33404 Event highlights. Attendees can enjoy: * Free Health Insurance Enrollment Assistance * One-on-One Marketplace Guidance * Community Resource Information * Opportunities to Meet Community Partners * Live DJ and Music * Family-Friendly Activities * Giveaways and Prizes Many individuals and families may qualify for affordable health insurance coverage through the Health Insurance Marketplace. Enrollment specialists will be available throughout the event to answer questions, explain available plans, and assist with enrollment. All services and activities are offered free of charge. Residents are encouraged to pre-register in advance at https://foundcare.org/enrollmentfair About FoundCare, Inc. FoundCare is a nonprofit, Federally Qualified Health Center (FQHC) providing a full range of healthcare services, including pediatrics, adult medicine, behavioral health, women's health, dental care, and more. With a mission to provide quality healthcare for all, FoundCare serves thousands of patients regardless of their ability to pay. For more information, visit www.foundcare.org.

Savino leaves Trucordia to lead Australian cyber MGA's US launch. A veteran of the independent agency channel takes charge as Emergence brings its Australian underwriting model to American small business. Keith Savino (pictured), one of the most recognizable figures in the US independent agency channel, has taken charge of the American launch of Emergence Insurance, an Australian cyber underwriting agency entering a small business segment that domestic carriers have spent two years trying to crack. Emergence announced the launch on Tuesday through its website and LinkedIn. Emergence U.S. will target small and mid-sized organizations with an agent-focused distribution model - a deliberate choice, and the reason the leadership appointment carries as much signal as the launch itself. Savino spent 37 years in the industry, most recently as managing partner and national cyber practice leader at Trucordia. He is a past president of the National Association of Professional Insurance Agents and has chaired AUGIE, NetVU and CPIA, work that put him at the center of the standards and connectivity efforts independent agencies depend on. That résumé is not a conventional MGA hire. It is a distribution asset, and it tells agents that Emergence intends to sell through them rather than around them. A crowded segment, and what makes this entrant different. The SME cyber market is not short of competitors. Amwins launched its Cyber+ product for the segment in late 2025. Willis Towers Watson built a North American SME solution with self-service quoting for businesses under $50 million in revenue. UK-based MGA Starpeak brought a micro and small enterprise product with round-the-clock technical and legal support. Amwins' launch was described at the time as both a response to demand and a signal of the sector's shift toward holistic protection for smaller businesses. Emergence arrives with a structure that is more common in Australia than the US. The agency combines specialist underwriting, embedded cyber risk services and a 24/7 in-house incident response team in a single operation, rather than outsourcing response to a panel. It has run that model since 2015. "Cyber risk is now part of everyday operating risk, yet many organisations still do not have dedicated cyber insurance because it is often viewed as complex, specialist or difficult to access," said Troy Filipcevic, founder and chief executive of Emergence Insurance in Sydney. "Our focus is to help change that perception by making cyber insurance simpler, more practical and more clearly connected to the way organisations manage risk every day." Savino has made a version of that argument himself. Speaking to Insurance Business in January 2026, he said the market had reached a point where cyber had moved from a niche add-on to basic protection for businesses running on systems they could neither fully understand nor afford to rebuild alone. The question agents should ask first. The launch material does not name the carrier or carriers behind Emergence U.S., and that omission is the first thing to resolve before quoting the market. In Australia, Emergence writes on Lloyd's paper across its product range. Whether the US entity replicates that, fronts through an admitted carrier, or operates on a surplus lines basis has not been disclosed. Nor has the capacity available, the target limit band, or the states in which it can write. For agents weighing a new market against established names - and cyber remains a segment where carrier market share is concentrated among a familiar group - those are threshold questions, not details. Filipcevic said the company would move deliberately. "Our approach to the US is deliberate. We will grow with intention, stay true to our core values and continue to build a reputation for reliability, expertise and genuine support in cyber insurance," he said. He said Savino's appointment reflected shared thinking rather than convenience. "Keith has the market knowledge, relationships and leadership capability we need to build Emergence U.S. the right way. Just as importantly, he shares our view of what brokers, agents and clients require," he said. "We have known each other for a long time and share a common view that cyber insurance needs to become simpler, more practical and more accessible." Emergence also flagged a cross-border angle, saying the US operation will improve its ability to support Australian organizations expanding into the American market - relevant to agents handling inbound Australian accounts that currently need separate towers on each side.