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User Interviews
Work Here?
Participant recruitment platform for user research
User Interviews
Work Here?
Participant recruitment platform for user research
About User Interviews
Industries
Data & Analytics
Enterprise Software
Company Size
201-500
Company Stage
Series B
Total Funding
$43.5M
Headquarters
New York City, New York
Founded
2015
Overview
User Interviews connects businesses with participants for user research. It provides a platform to recruit and manage participants for product testing, surveys, and interviews, backed by an audience of over 350,000 vetted participants. Clients pay only for completed sessions using a pay-per-use model, and can target participants with customizable tags, filters, and lists by profession, geography, demographics, or other criteria. A key feature is the Research Hub, which helps companies manage ongoing studies by tracking participant history and automating communications. Compared to competitors, the service combines access to a large, customizable participant pool with practical recruitment tools and built-in research management, all on a cost-effective, scalable platform. The goal is to simplify and speed up user research so clients can gather insights from real users and make informed product decisions.
Simplify's Take
What believers are saying
- UserTesting acquisition combines recruitment with AI-driven insights technology.
- $27.5M Series B in 2023 fuels fraud prevention and scalable tools expansion.
- Upgraded unmoderated workflow adds bulk actions and tool integrations.
What critics are saying
- UserTesting integration disrupts workflows, driving churn to Respondent in 6-12 months.
- AI data commoditization shifts budgets to Scale AI, eroding margins in 12-18 months.
- Panel fatigue halves response rates as competitors offer fresher pools in 12-18 months.
What makes User Interviews unique
- User Interviews recruits from 6M vetted participants with precise niche matching.
- Pay-per-use model charges only for completed sessions, reducing client costs.
- Research Hub builds free CRM for up to 100 contacts with automation tools.
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Funding
Total Funding
$43.5M
Below
Industry Average
Funded Over
3 Rounds
Industry standards
Benefits
Health Insurance
Dental Insurance
401(k) Company Match
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
Stock Options
Company Equity
401(k) Retirement Plan
Performance Bonus
Professional Development Budget
Wellness Program
Mental Health Support
Home Office Stipend
Phone/Internet Stipend
Annual Company Retreat
Growth & Insights and Company News
6 month growth
↑ 4%1 year growth
↑ 4%2 year growth
↑ 6%UserTesting, the leading provider of customer insights for the enterprise, today announced it has acquired User Interviews, the leading participant recruitme...
UserTesting Technologies acquires User Interviews. UserTesting Technologies, a Bellevue, Wash.-based provider of customer insights for the enterprise, acquired User Interviews, a NYC-based participant recruitment platform for user research, market research, and AI training. The combination brings together insights technology and premium participant access to deliver a comprehensive and scalable customer insights solution. Led by Basel Fakhoury, CEO, User Interviews leverages a network of over 6 million participants, precise matching, and fraud prevention to fill nearly any research study, enabling researchers, designers, product managers, and marketers to quickly connect with the right people in any niche, whether consumers, B2B professionals, or domain experts needed for model training, for any kind of study, moderated, unmoderated, in-person or remote. In 2023, the company raised a $27.5M Series B round led by Sageview Capital, with participation from existing investors Teamworthy, Accomplice, Las Olas VC, Trestle Partners, ValueStream, ERA's Remarkable Ventures, and FJ Labs. Led by Eric Johnson, CEO, UserTesting enables organizations to craft customer experiences through actionable customer insights. With a large participant network, AI-driven insights, comprehensive feedback solutions, and expert-level services, enterprises can validate decisions, co-innovate at scale, and accelerate their path to enhanced products and experiences. It is used by 3,000+ customers, including 75 of the Fortune 100, UserTesting is the partner of choice for businesses committed to delivering experiences customers love. Learn more at The combined offering enables organizations to ground every AI deployment, product enhancement, marketing program, and customer experience in authentic customer understanding, bringing the real voices of customers directly into the decisions that matter most.
UserTesting has acquired User Interviews, a leading participant recruitment platform for user research, market research and AI training. The deal combines UserTesting's insights technology with User Interviews' participant access to create what the company describes as the industry's most comprehensive customer insights solution. The Bellevue-based UserTesting is the leading provider of customer insights for enterprise clients. The acquisition aims to help companies develop products and experiences as they adapt to the AI era. Financial terms of the deal were not disclosed.
User Interviews Inc. has rolled out a free minimum viable research guide to support your next project.
Consumer information company Buzzback has recently launched a new qualitative research technology platform called 'Studio by Buzzback.'
There are no jobs for User Interviews right now.
Find jobs on Simplify and start your career today
About User Interviews
Industries
Data & Analytics
Enterprise Software
Company Size
201-500
Company Stage
Series B
Total Funding
$43.5M
Headquarters
New York City, New York
Founded
2015
There are no jobs for User Interviews right now.
Find jobs on Simplify and start your career today