Network-Enabled Agentic AI Field Services for mobile workforces. Field service companies face growing complexity and challenges. Discover how Vonage Network and Communications APIs, plus C3 AI's specialized AI agents, can deliver reliable performance and superior experiences in mobile field operations. Strategic Business Development, Network APIs LISTEN - 8 Minutes Key takeaways. * As equipment and systems grow more complicated, field service teams struggle to keep up. * Vonage and C3 AI have joined forces to launch an AI-first solution that combines C3 AI's enterprise capabilities with Vonage's network and copmmunications APIs. * As a result, technicians resolve issues faster with on-demand access to remote experts and AI agents and advanced connectivity capabilities. A control valve just went haywire, and no one knows what to do. A junior technician struggles to fix a costly piece of equipment. A company's knowledge base is unavailable due to a choppy network connection. These scenarios impact business at field service companies every day. As equipment and systems become more complicated, a skilled labor crisis is making it harder for teams to keep up. And demand is intense: The global field service management market is expected to grow to $9.2 billion in 2030 from $5.1 billion in 2025. Vonage has announced a strategic collaboration with C3 AI, a leading Enterprise AI application software provider, to launch the C3 AI Field Services module - an AI-first solution that combines C3 AI's powerful enterprise AI capabilities with Vonage communications and network APIs to deliver superior performance, reliability, and experiences for mobile enterprise field operations. The new features give technicians support when they need it most: on-demand access to remote experts and AI agents, and advanced connectivity capabilities so they can resolve issues faster. These solutions, combined in the groundbreaking C3 AI Field Services module, help address some of the daily challenges that increase asset downtime and delay issue resolution: * Increasingly complex field equipment * Fragmented knowledge across the organization * Widening talent gap and training time for new technicians * Inconsistent safety and compliance * Unreliable mobile app performance in congested areas C3 AI Field Services module capabilities The C3 AI Field Services module gives technicians automated AI and communication workflows along with a team of specialized AI agents* for instant troubleshooting. It can also provide a high-quality video connection to remote experts for help with the toughest problems. Here are some of the new features in the C3 AI Field Services module. [*Proof of concept only. Some products and capabilities are still in development and subject to change.] Seamless use of reliable connectivity Vonage Quality on Demand (QoD) API** is seamlessly activated when the technician arrives and commences the work order, enabling reliable connectivity - and automatically terminates upon job completion. Reliable connectivity is delivered transparently to the user. [**Tested in a lab environment. Further information available upon request.] Agentic scheduling and assignment A scheduling agent automates daily technician schedules, converting reliability alerts into fully optimized work orders based on technician skills, experience, and proximity. Secure and seamless login Vonage Verify API allows technicians to securely and effortlessly log in using carrier-based silent number verification - a faster, more secure alternative to traditional SMS/OTP authentication - without having to set aside tools or gloves. Live field-grade AI assistance A context-aware, voice-first AI assistant synthesizes manuals, analyzes photos, and answers queries. It uses Vonage Voice API with Live Noise Cancellation for accurate real-time speech recognition - critical for reliable AI performance - and leverages QoD-enabled reliable connectivity for rapid image transfer and a responsive user experience. Dynamic workflows AI-generated safety (PPE) plans and dynamic task checklists with image-verified proof-of-assurance (PoA) checkpoints help ensure adherence to safety and compliance protocols on every job. Knowledge management A rich knowledge gallery provides asset information, historical records, service instructions and images. Best-practice videos are also used in AI guidance within task checklists to ensure knowledge delivery. QoD-enabled reliable connectivity allows stable video streaming and file transfers. Remote video assistance For complex issues, the system proactively prompts the technician to connect through a video call, intelligently routed to the correct specialist. The call, which uses Vonage Video and Quality on Demand APIs, offers consistent HD quality and live features (annotations, captions, screen sharing) to enhance time-to-resolution, first-time-fix rates, and user experience. Proof of completion and knowledge archival After resolving the issue, the technician uploads an HD proof-of-completion video that enhances quality and compliance metrics - and serves as a valuable training and AI-guided knowledge asset. This feature leverages reliable connectivity to ensure swift uploads of media-rich files. Automated summaries The summary agent auto-generates a structured narrative of the job upon completion. The agent then synthesizes all notes, call transcripts, and media uploads into rich logs, which can be reliably archived using Vonage Quality on Demand API. This can improve technician capacity and enable accelerated billing due to faster completion and customer acceptance. Enable next-generation field efficiency through Vonage APIs Vonage aims to offer network-powered solutions to enterprises where application-aware networking, including advanced connectivity capabilities, can be selectively applied to support critical field workflows. Here, this is underpinned by Vonage advanced network and communications APIs that serve as crucial tools enabling the C3 AI Field Services module to reliably deliver powerful AI and collaboration capabilities directly to the field: * Verify API: Provides trusted carrier-based insights and verification to improve user experience and enterprise security. * Video and Voice APIs: Enable high-fidelity, real-time communications for remote expert support and knowledge capture. * Quality on Demand (QoD) API: Provides reliable connectivity for business-critical workflows, enabling higher first-time-fix rates and faster resolution through reliable AI and video performance. Optimize the connection Quality on Demand (QoD) is a core Vonage Network solution that allows an application to dynamically request the mobile network to enhance an end user's mobile connection quality based on specific application requirements.** The Vonage QoD solution is designed to enable API-triggered enhancements to network throughput, latency, reliability, or coverage across multiple operators, based on the underlying network's capabilities, giving enterprise access to powerful network capabilities in a developer friendly way. Vonage combines advanced connectivity services and intelligent API invocation techniques to ensure that even in congested urban areas - where network performance is inconsistent - the C3 AI Field Services module receives superior reliability for its critical data sessions. In the context of field services, the goal of Vonage QoD is to enable higher first-time-fix rates, faster time-to-resolution, knowledge ramp-up, and increased user adoption through: * Rich video collaboration: High-definition video and interactive tools (like annotations, captions, screen share) ensure remote expert escalation calls remain clear and responsive. * Rapid data transfer: Technicians swiftly download and upload videos, handbooks, rich media, and images, as well as instantaneous AI summaries. This enables effective capture and dissemination of tribal knowledge, helping to accelerate ramp-up times for new workers. * Consistent user experience: Users benefit from a more stable high-performance mobile network connection, which is vital for the real-time functionality of the AI co-pilot and effective visual transformation of field service workflows. [**Tested in a lab environment. Further information available upon request]. Want to unlock smarter, more reliable connectivity for your mobile workforce? Visit its network-powered solutions page to learn more about Vonage Quality on Demand and how programmable network intelligence is transforming the way businesses operate in the field.

Ericsson announces change to the Executive Team. * Christophe Van de Weyer, currently Head of Business Unit API at Vonage, to become Head of Business Area Global Communications Platform and CEO of Vonage * Niklas Heuveldop to step down on August 15, and remain available up to December 31, 2026, to support orderly and smooth transition to his successor Ericsson (NASDAQ: ERIC) today announces the appointment of Christophe Van de Weyer as Head of Business Area Global Communications Platform and CEO of Vonage. He will also become a member of Ericsson's Executive Team. Christophe Van de Weyer joined Vonage in 2025 and has led the company's efforts to leverage high-performance, programmable networks and advanced communication capabilities to accelerate the digital transformation of enterprises worldwide, with a particular focus on realizing profitable growth in Communications Platform as a Service (CPaaS) and Network APIs. Van de Weyer has previously held positions as CEO of Telesign globally, a US-based subsidiary of Proximus Group, and held several senior leadership positions at Proximus. Before joining Proximus, he spent nearly two decades at global management consulting firm Bain & Company, where he was a partner and held various leadership roles within the firm's Telecommunications and Technology practice, working with the largest telcos globally. Börje Ekholm, President and CEO of Ericsson, says: "Christophe brings a deep understanding of the market for communication services and he has done a great job getting the Business Unit API at Vonage back to growth. I'm happy to welcome him to the Executive Team and to accelerate the turnaround efforts. This is another good example of a well prepared and orderly succession for critical members of the leadership team." Christophe Van de Weyer says: "I'm truly excited and deeply grateful for this opportunity. Ericsson and Vonage are at the forefront of network-powered solutions combining AI, data, and API to transform enterprise workflows and deliver superior customer engagement. I'm looking forward to continuing our work and further accelerating our growth momentum alongside the exceptionally talented teams at Vonage and Ericsson." Niklas Heuveldop has decided to step down as Head of Business Area Global Communications Platform and CEO of Vonage effective on August 15, 2026. He first joined Ericsson in 1993 and has served on the Executive Team since 2016. He previously held positions such as Head of Market Area North America, Chief Strategy Officer, Head of Technology & Emerging Business, as well as Chief Customer Officer. Heuveldop has held his current position since February 1, 2024. Börje Ekholm, President and CEO, says: "Niklas has contributed immensely to Ericsson's turnaround journey with his deep knowledge of our industry, outstanding customer focus, business acumen and visionary leadership. During his tenure, Vonage has been restructured and the business refocused, significantly strengthening its performance and restoring growth. Before that Niklas led our significant market share expansion in North America, including the USD 14 billion network transformation deal with AT&T. I'd like to extend my gratitude to Niklas for all his contributions to Ericsson and I wish him all the best in his future endeavors." Niklas Heuveldop comments: "It has been a life changing experience to work at Ericsson for two periods, spanning over three decades, including six overseas assignments, experiencing periods of rapid growth, and multiple turnarounds across all business lines, globally. Ericsson is a fascinating global powerhouse leader and it has been a true privilege to work alongside the most amazing talent in one of the most complex and competitive industries in the world. Vonage's turn-around continues to gain momentum, growth has been restored, investments peaked and strategy execution is solid. We have an exceptional team ready to continue building on our momentum, and in Christophe we have an incredibly talented and highly appreciated leader that I'm proud to hand over the reins to. Time has come for me to move on and pursue my next challenge." NOTES TO EDITORS: FOLLOW US: ABOUT ERICSSON: Ericsson's high-performing, programmable networks provide connectivity for billions of people every day. For 150 years, Transparency International has been pioneers in creating technology for communication. Transparency International offer mobile communication and connectivity solutions for service providers and enterprises. Together with its customers and partners, Transparency International make the digital world of tomorrow a reality. www.ericsson.com

Vonage recognized for Identity Insights API at Merit Awards for Business. Vonage wins in the Business Technology category for its network powered solution that helps enterprises prevent fraud and meet compliance requirements through real-time network intelligence HOLMDEL, NJ - July 14, 2026 - Vonage, part of Ericsson (NASDAQ: ERIC), today announced it has been named a winner at the Merit Awards for Business. The company was recognized in the Business Technology category for its Vonage Identity Insights API, a solution that harnesses real-time mobile network intelligence to help enterprises detect fraud signals, support compliance requirements, and deliver seamless customer experiences. As digital fraud continues to escalate, businesses face mounting pressure to protect customers while maintaining the fast, frictionless experiences they expect. The Vonage Identity Insights API addresses this challenge head-on by combining live carrier intelligence with flexible integration capabilities. Using trust signals such as SIM Swap detection and Subscriber Match, which cross-references user attributes against mobile operator KYC records in real time, the API enables enterprises to help prevent account takeovers, streamline onboarding, and block synthetic identities before they enter the system. The solution is designed to help enterprises strengthen security, lower operational costs, and achieve higher conversion rates. The Identity Insights API is part of the Vonage Protection Suite, a comprehensive set of tools and APIs that simplify end-to-end fraud protection. The suite also includes Fraud Defender, and the Verify API with Silent Authentication, components that can be used individually or combined to meet a wide range of security needs. Together, they set a new standard for digital trust across the telecom and enterprise ecosystem. The recognition arrives at a pivotal moment. With fraud losses surpassing $10 trillion in 2025[1] and one in five consumers falling victim to account takeover in the past year[2], the demand for robust, intelligent identity solutions has never been more urgent. Established in 2022, the Merit Awards for Business recognizes organizations delivering exceptional innovation and corporate excellence. Winners are selected by a panel of industry experts including leading journalists, consultants, executives, entrepreneurs, and educators, and are chosen for making a measurable difference across the business technology landscape. "We are honored to be recognized by the Merit Awards for Business for the impact Vonage Identity Insights is making for enterprises and their customers," said Christophe Van de Weyer, President and Head of Business Unit API at Vonage. "This recognition highlights Vonage's leadership in advancing network powered intelligence for fraud prevention and compliance - drawing on a broad set of real-time signals sourced directly from the network, including SIM Swap detection and Subscriber Match for KYC. By making these carrier-grade capabilities accessible through a single, developer-friendly API, we are enabling enterprises to build more secure, trusted, and frictionless digital experiences." "In today's fast-paced corporate environment, business technology is defined by how effectively organizations can turn advanced innovation into scalable, real-world impact," said Marie Zander, Executive Director, Merit Awards. "Vonage's win in the 2026 Business Merit Awards highlights their exceptional leadership in this space. By consistently delivering cutting-edge, AI-powered cloud communications and network tools, Vonage is reshaping how global enterprises connect and operate. We are proud to recognize them as an organization setting new standards of excellence and driving meaningful progress across the business community." About Vonage Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers to lead in the next era of digital transformation. Its AI-powered platforms and tools enable new value creation and innovative customer experiences across mobile networks and the cloud. The company's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions. Trusted by enterprises across industries and embraced by developers around the world, Vonage is committed to reimagining every digital interaction. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC) and operates within Ericsson Group Business Area Global Communications Platform (BGCP). For more information visit www.vonage.com and follow @Vonage.