Weave Communications to Acquire TrueLark, Accelerating AI-Powered Front Office AutomationWhat You Should Know:–  Weave (NYSE: WEAV), a leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses, today announced it has signed a definitive agreement to acquire TrueLark, an AI-powered receptionist and front-desk automation platform.–   This strategic acquisition will bring together Weave’s category leadership in healthcare communications with TrueLark’s agentic AI capabilities, unlocking a future of autonomous, intelligent workflows that transform how practices operate, engage patients, and grow revenue.Weave Acquires TrueLark to Lead the Next Generation of AI-Driven Healthcare OperationsUnder the terms of the agreement, Weave will acquire all outstanding equity and ownership interest in TrueLark for $35 million, comprising $25 million in cash and $10 million in equity, subject to customary purchase price adjustments. The agreement also includes a potential performance-based award, paid annually in stock over two years, for certain key personnel. The transaction is expected to close in Q2 2025, pending customary closing conditions.According to Brett White, CEO of Weave, “TrueLark represents more than a new product—the acquisition positions Weave at the forefront of agentic AI in SMB healthcare. Their purpose-built, AI-first platform brings autonomous, always-on functionality to core front-office operations. This acquisition will deliver a virtual assistant that helps practices fill more appointments, improve responsiveness, and drive stronger patient engagement, all without increasing headcount.”TrueLark’s conversational AI platform manages missed calls, text messages, and web chats to book and reschedule appointments, handle after-hours communication, and automate common administrative tasks. This agentic AI approach enables healthcare teams to transition from reactive communication to proactive, intelligent engagement, ensuring that no opportunity is missed—even outside of regular business hours.The acquisition significantly expands Weave’s reach in multi-location practices, where demand for intelligent automation is accelerating amid staffing shortages and operational pressures

Weave (NYSE: WEAV), a leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses, was recognized as a winner of the TRANSACT Top 10 Payments ISVs Award for Weave Payments.

Customer success remains the cornerstone of exceptional SaaS platforms, and this year's winners exemplify that commitment. They have demonstrated outstanding performance by prioritizing innovation, usability, and customer outcomes, showcasing excellence that drives the entire SaaS industry forward. Post this"Customer success remains the cornerstone of exceptional SaaS platforms, and this year's winners exemplify that commitment," said Arabella Solaybar of APPEALIE. "The 2025 APPEALIE SaaS Award honorees have demonstrated outstanding performance by prioritizing innovation, usability, and customer outcomes, showcasing excellence that drives the entire SaaS industry forward.As an indicator of APPEALIE's SaaS Award selectivity, the Overall SaaS Award winners averaged over 4.6 stars on the most popular software review platforms (G2, Capterra, and GetApp - all of which use a 5-star rating scale).The 2025 APPEALIE SaaS Award winners are presented below:OVERALL SAAS AWARD WINNERSOverall, SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, and third-party analyst research, among other criteria.With the continued growth in entries and competition to the APPEALIE SaaS Awards, the Overall SaaS Award winners now incorporate specific product categories and customer segments.Customer Segment: EnterpriseAnalytics + Business IntelligenceCollaboration & ProductivityCustomer ServiceDevelopment + DevOpsMarketingVertical IndustryCustomer Segment: Small Business + Mid-MarketAnalytics + Business IntelligenceCollaboration & ProductivityCustomer ServiceDesignTelekit by Vail SystemsERP + FinanceIT Management + OperationsSecuritySaaS Customer Success Award WinnersSELECTED SAAS AWARD WINNER PERSPECTIVES"We are honored to be recognized in the 2025 APPEALIE SaaS + Software Awards," said Eric Giesecke, CEO of Planet DDS. "This achievement reflects the impact of our innovative cloud solutions, including the debut of DentalOS™, the industry's first open dental operating system that empowers dental support organizations with scalable, customizable technology to drive growth and efficiency. Seeing our customers succeed with our technology is what drives us forward and inspires us to keep raising the bar.""We are honored to receive the APPEALIE SaaS Customer Success Award for the second time