Pace

Pace

AI agents for automating insurance operations

Overview

Pace builds AI agents that automate insurance back-office work. The agents autonomously perform end-to-end tasks such as submission intake, policy servicing, and claims handling (including First Notice of Loss) by navigating internal applications, interpreting documents, and even making phone calls. Their platform integrates with legacy systems, mainframes, and desktop apps so automation can span existing workflows. Unlike vendors that sell standalone software, Pace offers end-to-end outcomes with pricing based on successful transactions, targeting the sizable BPO spend in insurance and financial services and replacing manual or offshore workflows with AI-driven processes. The company aims to help insurers achieve faster, more accurate, and scalable operations by embedding AI agents into daily operations and outsourcing-like workflows.

About Pace

Simplify's Rating
Why Pace is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Data & Analytics

Enterprise Software

AI & Machine Learning

Financial Services

Company Size

11-50

Company Stage

Series B

Total Funding

$46M

Headquarters

New York City, New York

Founded

2024

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Simplify's Take

What believers are saying

  • Prudential validated the platform with thousands of hours saved in operations.
  • Series B funding from Sequoia and Thrive accelerates global insurance expansion.
  • Claims and renewal automation targets recurring, high-volume workflows with clear ROI.

What critics are saying

  • BPO incumbents and systems vendors can bundle cheaper automation into existing contracts.
  • Mission-critical errors in claims or policy servicing can trigger compliance reviews and churn.
  • Deep integrations with legacy systems create brittle deployments and slow enterprise rollout.

What makes Pace unique

  • Pace turns insurance SOPs into Agent Operating Procedures for autonomous execution.
  • Its agents handle documents, portals, phone calls, and write-backs end-to-end.
  • COR contextual reasoning improves reliability across thousands of insurance workflows.

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Funding

Total Funding

$46M

Above

Industry Average

Funded Over

1 Rounds

Series B funding is typically for startups that have proven their business model and need more funding to expand rapidly—often by entering new markets or adding more products. Investors are usually venture capital firms that specialize in later-stage investments.
Series B Funding Comparison
Above Average

Industry standards

$35M
$45M
Linktree
$46M
Pace
$65M
Substack
$100M
ClickUp

Growth & Insights and Company News

Headcount

6 month growth

-13%

1 year growth

-13%

2 year growth

-13%
Target Markets Program Administrators Association
May 27th, 2026
Pace raises $46 million Series B to build the next century of insurance.

Pace raises $46 million Series B to build the next century of insurance. (May 27, 2026/Business Wire) Pace, the AI operations partner for the world's leading insurers, today announced its $46 million Series B, co-led by Thrive Capital and Sequoia Capital, with participation from Emergence Capital and Pruven Capital. Pace partners with several public insurers and brokers to provide its cutting-edge technology, including The Mutual Group, Newfront, Prudential, and WTW. Since launching last year, Pace has autonomously completed more than a quarter of a million critical insurance workflows with AI agents for the world's leading insurers. "At Pace, we are on a mission to insure more of the world's risk," said Jamie Cuffe, founder and CEO of Pace. "Closing the $9 trillion protection gap starts with AI-native operations and Pace agents are purpose built for that work." Pace will use this capital to help its customers scale their agentic workforce to tens of millions of operations tasks this year across the US, Europe and now globally. "At Thrive, there are two things that really matter to us when investing in a company: ideas whose time has come and people who are really well matched to the problems they're working on," said Philip Clark, partner at Thrive Capital. "We are in this really special moment where the most important high value parts of the knowledge economy are being augmented and automated to a significant degree by these models and Jamie is one of those people where you go in biased to saying yes." At Prudential, Pace automates thousands of hours of manual work across policy servicing and issuance for customer acquisition. In partnership with Ryze Claim Solutions, Pace resolves claim cycle times 30% faster, and at Convex US, AI agents speed up data ingestion for new business and renewals. "We're delighted to be partnering with Pace," said Terry Garrett, Head of Strategy and Operators, Risk & Brokering at WTW. "Our collaboration brings together shared ambition, complementary strengths, and a real commitment to doing things better - for our clients, colleagues, and the wider industry. This partnership will make a meaningful difference to our business model over the long term."

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