Overview

Working Solutions provides on-demand, remote-based contact center outsourcing (BPO) that covers multichannel customer experience, including care, sales support, tech support, and business continuity. It operates with a vast network of over 150,000 independent contractors across the United States and Canada, enabling rapid, scalable teams that act as an extension of a client’s brand. The company blends artificial intelligence with human agents to deliver personalized interactions and can launch programs within weeks, offering 24/7 support and the ability to scale resources by 200-300% to meet demand. Its approach distinguishes it through a large, distributed gig workforce focused on flexibility, resilience, and onshore, same-region delivery, alongside a track record with big clients. The goal is to reduce client overhead and overstaffing while improving customer satisfaction and continuity, even during crises or peak periods.

Significant Headcount Growth