Safety in the workplace is a profit center, not an expense. November 2, 2026 Brad Yeubanks is an employee of World Insurance, which serves more than 30 states and is headquartered in New Jersey. He has been with World Insurance for five and a half years and works out of its Topeka, Kan., office. World Insurance specializes in business insurance, employee benefits, payroll and human resources solutions, and much more. It works closely with many general and specialty contractors in construction, and emphasizes safety consulting. Its conversation covers the important elements of a successful safety program and how it impacts the tile trade. Can you tell its readers about World Insurance and what makes your company unique? World Insurance is a one-stop shop for contractors. Its company, Safety Consulting, has been in business for about 50 years and was acquired by World Insurance roughly four years ago. What sets TileLetter apart is its integration of safety consulting with comprehensive insurance solutions, including workers' compensation, benefits, payroll services, and HR support. TileLetter started as a regional company serving Kansas, Missouri, and Oklahoma, but now TileLetter can support contractors across the entire United States. TileLetter has consultants in the Northeast, connections in the Southeast, and TileLetter can work remotely or travel to clients. This flexibility is crucial because safety doesn't stop at state lines. How do you deliver safety training and consulting, especially for companies with remote or dispersed crews? During COVID-19, TileLetter realized getting people together in one location can be tough, so TileLetter developed the Risk Management Center - an online learning platform. Through this platform, TileLetter can deliver hundreds of trainings, track safety data sheets, provide certificates of insurance, and monitor compliance data. It's accessible from anywhere, which is perfect for remote crews or companies with multiple jobsites. TileLetter also do in-person training because there's real value in face-to-face interaction, and TileLetter has clients across the country participating in remote safety meetings. For example, TileLetter work with a company in New Jersey where TileLetter conduct two 30-minute safety training sessions per week for their drivers, and TileLetter can even translate materials for non-English-speaking workers. When a contractor first reaches out to World Insurance, what's the process? The first step is always an assessment. I'll ask questions like: How many employees do you have? How many jobsites? What are your biggest risks? What keeps you up at night? These questions help me understand what the company needs and which issues are most pressing. From there, TileLetter look at their current safety programs. Do they have formal safety programs in place? Are they conducting monthly or quarterly trainings, or no trainings at all? Then TileLetter assess their OSHA compliance status and put together a proposal tailored to their specific needs and goals. How important are safety meetings, and how often should contractors hold them? Safety meetings are critical! They keep hazards visible, reinforce safety policies, and - this is huge - they create documentation. Documentation is key because if an injury occurs, TileLetter can prove that employees received training on that specific hazard. That can make a real difference in managing claims. Most of its clients hold monthly safety meetings, which seems to be the sweet spot. A typical meeting lasts 30-45 minutes. At a minimum, I suggest people meet at least quarterly. Companies should also conduct daily toolbox talks - five-to 10-minute discussions where crews address that day's specific hazards. If you're working from scaffolding that day, you talk about scaffold safety. If you're using ladders, you discuss ladder safety. It keeps safety top of mind. TileLetter prefer to train the full staff whenever possible. Some companies ask TileLetter to train just supervisors and foremen, thinking they'll cascade the information down to workers. But the message can get confused. TileLetter has found that being in front of the workers themselves is most effective. That said, TileLetter is flexible. TileLetter can train at a jobsite, at a company's office, or remotely. If a company has a lot of employees, TileLetter can conduct multiple sessions. Beyond training, what other services do you provide? TileLetter conduct safety site inspections, both announced and surprise visits. You get the true test when you show up unannounced, because you see what's happening, not what people think you want to see. During inspections, TileLetter is looking for two things: compliance issues and unsafe actions or conditions. TileLetter also look at hazards created by other trades on-site. For example, if tile workers are in an area where other contractors are grinding, TileLetter check whether they're wearing proper hearing protection. If there are fall hazards above them, TileLetter point those out. TileLetter want to identify problems before OSHA does. Can you talk about the correlation between effective safety programs and workers' compensation costs? When a contractor implements and consistently enforces an effective safety program, the reasonable expectation is fewer injuries, fewer lost-time claims, lower claim costs, and eventually a lower premium. The strongest results occur when safety efforts are paired with prompt incident reporting, active claims management, and a formal return-to-work program. Many contractors now face bid restrictions if their incident and injury scores are too high. Safety isn't just about protecting workers - it's about business viability. Companies that can't bid on jobs because of poor safety records lose revenue. What are the most common OSHA violations and hazards you see in construction, particularly in the tile industry? OSHA's top violations are falling protection and hazard communication. In the tile industry specifically, TileLetter see issues with ladder and scaffold use, PPE violations, improper tool use, and housekeeping problems. Silica exposure is probably the most significant tile-specific hazard. When workers cut or fabricate stone, they're exposed to crystalline silica, which can cause serious lung disease. TileLetter address this through training, air monitoring, wet-cutting techniques, proper ventilation, and respirator fit testing. Other concerns include ergonomic issues from repetitive bending and lifting, slip-and-fall hazards from wet floors, and inadequate documentation. "Documentation or disaster" - that's what I tell people. If you're doing safety training or anything safety-related, document it. Keep sign-in sheets, track topics, and maintain records. How does hiring World Insurance compare to hiring an in-house safety manager? Hiring a full-time safety manager is expensive. TileLetter bring expertise, structure, and accountability at a fraction of that cost. One serious workers' compensation claim, one OSHA citation, or one lost-time injury avoided will pay for a year of its consulting. TileLetter offer flexible monthly retainers tailored to each client's needs. Some companies want two site inspections per month; others want access to its training platform and program reviews. There are no long-term contracts, so companies can adjust their scope as needs change or test its partnership with a six-month trial. Is mental health and wellness part of your safety programs? Absolutely! Construction has one of the highest suicide rates of any industry. TileLetter promote awareness and provide resources, including information about the 988 Suicide and Crisis Lifeline. TileLetter also encourage companies to develop health and wellness programs because it shows employees that leadership cares about their well-being, which supports retention and creates a stronger safety culture.

World Insurance expands Texas reach with Zoom deal. October 28, 2026 World Insurance Associates, a US-based insurance brokerage, has acquired Zoom Insurance, a Texas agency specialising in convenience stores and fuel retailers, as it looks to expand its presence in the Dallas and Houston markets. The acquisition closed on 1 July 2026 and was announced on 26 October. Financial terms were not disclosed. Based in Irving, Texas, Zoom Insurance serves individuals, families, businesses and specialist organisations. Its focus on convenience stores and gas stations gives World access to a specialised commercial insurance market. World said the deal would strengthen its footprint across two major metropolitan areas in the southern US. The brokerage provides commercial and personal insurance, employee benefits, wealth management, retirement planning and other advisory services to businesses and individuals in the US and UK. Zoom Insurance owner Zulfiquar Ali Prasla said, "We look forward to being a part of World. At Zoom, we are committed to delivering reliable guidance and responsive support to our clients, while simplifying the insurance process. As part of World, we will have additional products and services to offer our clients, and we will continue to help them make informed decisions and feel confident with their coverage." World Insurance Associates executive chairman and founder Rich Eknoian said, "I'd like to welcome Zoom to the World family. The addition of Zoom increases World's presence in the greater Dallas and Houston areas. I look forward to their continued success." Giordano, Halleran & Ciesla acted as legal counsel to World, while Foretrust advised the brokerage on the transaction. MW Law represented Zoom. For the strategic intelligence that keeps senior leaders ahead of every deal, disruption and market shift, subscribe to our daily briefing and see what is coming before your competitors do. Enjoying the stories? Investors. The following investor(s) were tagged in this article.