Zenvia

Zenvia

About Zenvia

Simplify's Rating
Why Zenvia is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Rating Differentiation

Industries

Consulting

Consumer Software

AI & Machine Learning

Company Size

501-1,000

Company Stage

IPO

Total Funding

$129.1M

Headquarters

Navegantes, Brazil

Founded

2003

Overview

Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with ChatGPT optimizes customer service, reducing response time and improving satisfaction.
  • Movidesk acquisition enhances Zenvia's service management capabilities, offering a complete communication platform.
  • New executive appointments may drive innovative strategies and growth in Latin America.

What critics are saying

  • Competition from other cloud-based platforms may impact Zenvia's market share in Latin America.
  • Integration of ChatGPT may face data privacy challenges, affecting customer trust.
  • Movidesk acquisition could lead to integration challenges, disrupting operations and morale.

What makes Zenvia unique

  • Zenvia integrates ChatGPT for personalized customer interactions, enhancing service efficiency.
  • Acquisition of Movidesk strengthens Zenvia's unified communication and ticket monitoring platform.
  • Zenvia Attraction offers personalized mass communication, improving customer engagement and campaign effectiveness.

Help us improve and share your feedback! Did you find this helpful?

Funding

Total Funding

$129.1M

Above

Industry Average

Funded Over

4 Rounds

Private Placement VC funding comparison data is currently unavailable. We're working to provide this information soon!

Private Placement VC Funding Comparison Coming Soon

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

1%

2 year growth

3%
MarTech Cube
Jun 20th, 2024
Zenvia unveils its cutting-edge Generative AI Chatbot solution

Zenvia unveils its cutting-edge Generative AI Chatbot solution.

TipRanks
May 2nd, 2024
Zenvia Inc. Appoints New Chief Revenue Officer

Zenvia Inc., a leading cloud-based customer experience platform in Latin America, has announced the appointment of Gilsinei Hansen as its new Chief Revenue Officer.

Startupi
Apr 1st, 2024
Confira As Vagas Disponíveis No Setor De Tecnologia

KwaiO Kwai, aplicativo de criação e compartilhamento de vídeos curtos, está com vagas abertas para seu escritório no Brasil, localizado em São Paulo (SP).Para se candidatar, clique aqui.SkyoneA Skyone, líder no fornecimento de soluções tecnológicas para simplificar e potencializar a produtividade empresarial através de uma única plataforma, está com mais de 10 oportunidades em aberto.Para se candidatar, clique aqui. Web AutomaçãoA Web Automação, empresa que fornece soluções de vendas e tecnologia, tem 20 posições para os setores de suporte e comercial/vendas abertas.Para se candidatar, envie o currículo por e-mail [email protected] Zenvia, empresa que habilita experiências na jornada do cliente de ponta a ponta, está com vagas remotas disponíveis para área de tecnologia.Para se candidatar, clique aqui. Up.pA Up.p – fintech brasileira especializada em crédito – está com novas vagas de emprego para o setor de tecnologia, RH e jurídico.Para se candidatar, clique aqui. Acesse aqui e saiba como você e o Startupi podem se tornar parceiros para impulsionar seus esforços de comunicação. Startupi – Jornalismo para quem lidera a inovaçãoCurtir isso:Curtir Carregando

Benzinga
Feb 6th, 2024
Why FMC Shares Are Trading Lower By Around 10%? Here Are Other Stocks Moving In Tuesday's Mid-Day Session

Zenvia announced agreements to address funding gap and introduced EBITDA guidance for 2024, with a range between BRL 120 million and BRL140 million.

MarketScreener
Nov 1st, 2023
ZENVIA: Welcomes Marcelo Wakatsuki as Chief Marketing Officer (CMO) - Form 6-K

São Paulo, November 1, 2023 - Zenvia Inc. ("ZENVIA" or "Company") (NASDAQ: ZENV), the leading cloud-based CX communications platform in Latin America empowering companies to transform their customer journeys, today appointed Mr. Marcelo Wakatsuki as Zenvia's Chief Marketing Officer (CMO).

PR Newswire
May 15th, 2023
Zenvia Launches Chatbot Tool Integrated With Chatgpt

Solution is in Use with a Major Brazilian Insurance CompanyBuilds on the Previous Integration of Mass Texting Service Solution, Zenvia Attraction, with ChatGPTSÃO PAULO, May 15, 2023 /PRNewswire/ -- Zenvia Inc. (NASDAQ: ZENV), the leading cloud-based CX platform in Latin America empowering companies to transform their customer journeys, today announced the integration of ChatGPT with its chatbot tool.The integration of ChatGPT enables the chatbot to be trained to find internal documents that contain answers to questions that customers may have, increasing the range of answers, and consequently optimizing the customer journey.Traditional chatbots are designed based on training and question mapping, and require a variety of sample questions and answers to optimize the automation of customer interaction solutions. In contrast, Zenvia's chatbot is automated to reuse documents already created within the company, enabling a wider variety of questions to have automated answers, opening many more doors for the future of the tool. Furthermore, many regional vocabularies previously had to be taught individually to the chatbot and is no longer necessary with the new integration.Zenvia's chatbot was first launched with a major Brazilian insurance company, who is using the tool to enhance its direct interactions with customers by improving the quality and assertiveness of automatic responses while at the same time, reducing service time. The solution can also be used following the automated phase at the start of contact with a live attendant. The chatbot provides suggestions to the attendant for the possible next steps in the conversation with the customer, serving as a guide document with the answers the customer may have.Luca Bazuro, CRO at Zenvia, stated, "We are constantly aligning our products to market trends by analyzing how emerging tools can optimize the solutions we offer

PR Newswire
Apr 4th, 2023
ZENVIA Reports Q4 & FY 2022 Results(1)

On February 13, 2023, Zenvia launched the integration of ChatGPT to its mass texting service solution.

MarTech Series
Feb 13th, 2023
Zenvia Launches Integration Of Chatgpt To Its Mass Texting Service Solution

Zenvia Attraction elaborates more assertive message suggestions when allied with the artificial intelligence tool, generating gains of scaleZenvia Inc., the leading cloud-based CX platform in Latin America empowering companies to transform their customer journeys, launched the integration of its mass texting service solution, Zenvia Attraction, with ChatGPT (GPT-3) via API.Zenvia Attraction, a SaaS tool that leverages the relationship of companies with their customers, can now provide increasingly personalized and efficient suggestions in the elaboration of messages.Companies are seeking novel ways to connect with their customers, in more effective and customized ways, and omnichannel communication is becoming one of the main strategies to achieve this goal. In this context, Zenvia has stood out as a leader in the CX market in Latin America. Founded in 2003, the company aims at empowering companies to create unique experiences for their end customers, throughout the entire journey, in their preferred channels, such as SMS, WhatsApp, emails and others.Marketing Technology News: MarTech Interview with John Payne, CEO of CroquetZenvia Attraction is the solution that helps companies easily create valuable campaigns by triggering mass communications, impacting customers across multiple channels, and maximizing their business results. In addition, the solution provides capabilities to gain insights from reports and segment the contact base, which allows companies to personalize their messages and reach their customers more effectively.With the integration of Zenvia Attraction with ChatGPT, the solution offers a new layer of personalization and efficiency in communication campaigns, suggesting message content based on the company’s name and/or brand and the purpose of the message. This represents gains of scale, since it saves time and effort for companies: GPT-3 can automatically generate texts, and also helps improve the quality and assertiveness of the messages sent.Leading the transformation in the CX world, Zenvia already foresees many possibilities to enhance its customers’ experiences and journeys with the use of GPT-3 in its solution portfolio.“This path of evolution is continuous and constant. Knowing how to connect artificial intelligence in an appropriate way to deliver the best customer experience, so that each contact with the brand is positively unique, is one of our main goals

Stocks of the Day
Feb 13th, 2023
Zenvia launches integration of ChatGPT to its mass texting service solution

Zenvia Inc. (NASDAQ: ZENV ), the leading cloud-based CX platform in Latin America empowering companies to transform their customer journeys, today launched the integration of its mass texting service solution, Zenvia Attraction, with ChatGPT (GPT-3) via API.

Startupi
May 4th, 2022
Zenvia Conclui Aquisição Da Movidesk

A Zenvia, plataforma de comunicação de CX em nuvem, acaba de concluir a aquisição da Movidesk, empresa de gerenciamento de colaboradores. Para confirmar a aquisição, o valor acertado foi de R$ 296 milhões no fechamento do acordo, e uma estrutura de baseada no atingimento de metas da Movidesk até o terceiro trimestre de 2023, estimada em cerca de R$ 320 milhões, a serem pagos em dezembro do mesmo ano. A Movidesk é uma empresa focada em soluções para o cliente na intenção de definir rotinas de trabalho, integrar com canais de comunicação e monitorar tickets por meio de dashboards e relatórios, oferecendo uma plataforma completa e unificada para gestores. "Esta transação conclui uma série de aquisições realizadas pela Zenvia nos últimos 18 meses, incluindo D1 e Sensedata, que permitirão nos consolidarmos como uma plataforma SaaS de comunicação completa e totalmente unificada. E a Movidesk tem um papel fundamental nesta estratégia. Estamos ansiosos para receber toda a equipe Movidesk em nosso universo de Humanz", afirmou Cassio Bobsin, CEO da Zenvia. "Unir pessoas e soluções tecnológicas de ponta para entregar as melhores ferramentas e, principalmente, experiências, superando expectativas, tem sido uma busca constante da Movidesk. Com a Zenvia, vamos elevar significativamente essa capacidade e proporcionar uma comunicação aprimorada, com um serviço de atendimento ao cliente capaz de solucionar dúvidas sobre produtos e serviços, e um service desk habilitado para endereçar questões de sistemas relacionadas às marcas", acrescentou Donisete Gomes, CEO da Movidesk. O post Zenvia conclui aquisição da Movidesk apareceu primeiro em Startupi.

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