Zocdoc

Zocdoc

Online platform connecting patients with doctors

About Zocdoc

Simplify's Rating
Why Zocdoc is rated
B+
Rated B on Competitive Edge
Rated B on Growth Potential
Rated A on Differentiation

Industries

Healthcare

Company Size

1,001-5,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$373.9M

Headquarters

New York City, New York

Founded

2007

Overview

Zocdoc is an online healthcare marketplace that connects patients with medical professionals. Users can search for doctors based on their specialty, location, and insurance coverage, and book appointments directly through the website or mobile app. This platform primarily serves individual patients looking for medical consultations and treatments, as well as healthcare providers who want to attract more patients. Zocdoc differentiates itself from competitors by offering a streamlined appointment booking process that enhances access to medical care. The company operates on a subscription model, charging healthcare providers a fee to be listed on the platform, along with additional fees for premium features. Zocdoc's goal is to improve the patient-provider connection and make healthcare more accessible.

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Simplify's Take

What believers are saying

  • AI-driven tools like Zo can improve patient retention and reduce operational inefficiencies.
  • Zocdoc's expansion into phone scheduling taps into a major healthcare transaction channel.
  • The demand for mental health services presents growth opportunities for Zocdoc's telehealth offerings.

What critics are saying

  • Increased competition from Phreesia and NexHealth may lead to a price war.
  • Social media-driven healthcare trends could cause unpredictable shifts in patient demand.
  • Preference for in-person care may limit the growth of Zocdoc's telehealth services.

What makes Zocdoc unique

  • Zocdoc offers a seamless online marketplace for booking healthcare appointments.
  • The platform connects patients with providers based on specialty, location, and insurance.
  • Zocdoc's AI phone assistant, Zo, automates appointment scheduling, enhancing patient access.

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Funding

Total Funding

$373.9M

Above

Industry Average

Funded Over

6 Rounds

Notable Investors:
Growth Equity VC funding comparison data is currently unavailable. We're working to provide this information soon!
Growth Equity VC Funding Comparison
Coming Soon

Benefits

Flexible Work Hours

Unlimited Paid Time Off

100% paid employee health benefit options

401(k) Company Match

Corporate wellness programs

Sabbatical Leave

Competitive parental leave

Cell phone reimbursement

Commuter Benefits

Great Place to Work Certified

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
Endpoints News
May 1st, 2025
Zocdoc launches an AI voice assistant

Zocdoc launches an AI voice assistant.

Hit Consultant
May 1st, 2025
Zocdoc Launches Ai Phone Assistant To Automate Appointment Scheduling

What You Should Know:– Zocdoc, the leading healthcare marketplace that aims to help every patient find and book every type of care, today launched Zo by Zocdoc, an AI Phone Assistant that removes one of the most frustrating bottlenecks for both patients and healthcare organizations: the phone.– Zo engages like a human and manages appointments like an expert, handling unlimited inbound scheduling calls to increase patient access and retention for healthcare organizations. On the patient end, Zo vanquishes hold times and instantly schedules appointments 24/7 using natural, conversational language.Zocdoc Launches Zo: Transforming Healthcare Scheduling with AI Phone AssistantZocdoc has unveiled Zo, an AI-powered phone assistant designed to revolutionize healthcare scheduling, addressing both operational inefficiencies for providers and longstanding frustrations for patients. Building on nearly two decades of expertise in patient-provider interactions and EHR integration, Zocdoc is uniquely positioned to deliver this next-generation solution.Advancing Zocdoc’s Vision for Universal Scheduling AccessAlready a leader in powering scheduling through provider websites, Google Business Profiles, and insurance directories, Zocdoc is now expanding into the largest appointment channel in the U.S.—the phone, which handles billions of healthcare transactions each year. With Zo, Zocdoc continues to extend its profitable, scaled marketplace expertise beyond its core platform.Why Zo is Needed NowFor healthcare providers: The phone has long been a pain point. Up to 20% of patient calls go unanswered, costing practices $200–$300 per missed call in lost revenue. Nearly half of Americans (49%) say they would switch doctors if they can’t reach the office, and 58% report they would be more loyal with a seamless phone experience.The phone has long been a pain point

Hit Consultant
Dec 13th, 2024
Zocdoc Report Reveals 2024 Insights Into Patient Preferences And Behaviors

What You Should Know:– Zocdoc, a healthcare marketplace connecting patients with providers, has released its second annual “What Patients Want: 2024 Insights into Patient Preferences and Behaviors” report, providing valuable insights into patient preferences and behaviors in 2024.– The report analyzes millions of interactions on the Zocdoc platform to identify key trends shaping the healthcare landscape.Social Media’s Influence on HealthcareThe report highlights the growing influence of social media on healthcare trends, with notable increases in bookings for:Semaglutide consultations: Likely driven by discussions of GLP-1 medications for weight loss.Likely driven by discussions of GLP-1 medications for weight loss. Sleep medicine specialists: Potentially influenced by the popularity of “sleepy girl mocktails” on social media.Potentially influenced by the popularity of “sleepy girl mocktails” on social media. Jaw pain appointments: Possibly related to the “mewing” trend circulating online.Possibly related to the “mewing” trend circulating online. Blue light therapy: Increased interest in this treatment among women.Increased interest in this treatment among women. Veneers: Growing demand for cosmetic dental procedures.In-Person Care Still DominatesDespite the rise of telehealth, in-person care remains the preferred option for most patients. Only 12% of appointments booked in 2024 were virtual, with mental health being the exception (79% of psychiatry bookings were virtual).Patient Demographics and Booking TrendsWomen comprise the majority of Zocdoc users, accounting for two-thirds of bookings.Millennials represent the largest age group, making up nearly half of all bookings.Mobile bookings dominate, particularly for urgent care, mental health, and primary care.Key Factors Influencing Patient ChoicesInsurance: Most patients prioritize in-network providers, with nearly 9 out of 10 bookings involving insurance coverage.Most patients prioritize in-network providers, with nearly 9 out of 10 bookings involving insurance coverage

Arizona News Today
Sep 16th, 2024
Oak Health Center Integrates Zocdoc to Simplify New Patient Appointments

Oak Health Center, a leading provider of comprehensive mental health outpatient care, is excited to announce a new partnership with Zocdoc, a leading digital health platform, to streamline the booking process for new patient appointments.

EMR Industry
Mar 14th, 2024
Zocdoc launches new advanced partner program

Zocdoc launches new advanced partner program.

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