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Zappos is an online retailer that specializes in selling shoes, clothing, handbags, and accessories. Initially focused on shoes when it was founded in 1999, Zappos has since broadened its product range to include various fashion items. The company operates in the e-commerce sector and aims to provide a high-quality shopping experience for its customers. Zappos stands out from its competitors by offering free shipping both ways, a 365-day return policy, and round-the-clock customer service. Additionally, it has a VIP program that rewards loyal customers with points and expedited shipping. The company's goal is to deliver exceptional service, which is reflected in its strong company culture and commitment to customer satisfaction.
Company Stage
Acquired
Employees
1,001-5,000
Industries
Consumer Goods
Total Funding
$100.2M
Headquarters
Las Vegas, Nevada
Founded
1999
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