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MetTel

NEW YORK, Jan. 14, 2025 /PRNewswire/ -- MetTel, a leader in digital transformation and IT communications, today announced its SD-WAN solution has won a 2024 Fierce Network Innovation Award in the Business Services category. This prestigious award recognizes MetTel's commitment to optimizing network performance for businesses by integrating SD-WAN with Starlink satellite connectivity

Mettel Sd-Wan, With Starlink Delivery, Wins Fierce Network Innovation Award

Managed services provider MetTel announced on Wednesday that it partnered with Starlink to deliver its software-defined wide area networking - or SD-WAN - service through the company's network of low-Earth orbit satellites.

MetTel becomes first authorized Starlink partner to offer satellite SD-WAN services

MetTel named a Leader in the 2024 gartner(r) Magic quadrant(tm) for Managed Network Services for the fifth consecutive year.

MetTel Named a Leader in the 2024 Gartner(R) Magic Quadrant(TM) for Managed Network Services for the Fifth Consecutive Year

NEW YORK, Sept. 11, 2024 /PRNewswire/ - Amberwell Health, a Kansas healthcare system serving thousands of patients across two full-service medical centers and seven clinics, has partnered with MetTel, a leading provider of digital transformation and communication solutions, to modernize its network and communications systems and enhance the patient experience.

Amberwell Health Transforms Patient Communication with MetTel Managed Technology

MetTel's Client Experience (CX) organization recognized for their excellence in customer serviceNEW YORK, July 9, 2024 /PRNewswire/ -- MetTel, a digital transformation, communications leader and four-time Gartner Magic Quadrant leader, has won a Stevie® Award in the Customer Service Department of the Year category in the 22nd Annual American Business Award®.This American Business Award recognizes the achievements of MetTel's Client Experience (CX) organization, comprising nine teams, for demonstrating remarkable efficiency and innovation in customer service. The organization has notable achievements, including a 40 percent increase in POTS Transformation installations, support for over 2,000 managed services dispatches, a 30 percent cost reduction in the MetTel Contact Center while servicing 2,400+ clients, and a robust 31 percent growth in mobility lines year-over-year.American Business Award judges noted MetTel's recognition by saying:"The organization sets a high standard for customer service, demonstrating unwavering dedication to innovation, efficiency, and client satisfaction""Congratulations on a great 'integrated' job all round which lead to sustainable changes for the good of clients and MetTel""This solidifies its position as a leader in customer service""MetTel's Client Experience organization showcases exceptional customer service, marked by their significant data improvement evidence""Providing world class customer experiences is the foundation of everything we do," noted Bryan Phelps, Executive Director, MetTel Client Experience. "Year after year, we are recognized for the value our customer service teams deliver to our clients. This award reflects our commitment to delivering fully managed services with exceptional customer service resulting in the best customer experience (CX) in the communications industry."The American Business Awards is a premier business awards program. More than 3,700 nominations were submitted this year for consideration in a wide range of categories.About MetTelMetTel is a global communications solutions provider for businesses and government agencies. We design and deploy tailored connectivity and networking solutions for voice, data, mobility, and IoT by leveraging our global private network and the industry's broadest portfolio of innovative technology

Mettel Secures American Business Award For Customer Service Department Of The Year

MetTel's Customer Service team and leaders are recognized in three categories for their outstanding performanceNEW YORK, March 20, 2024 /PRNewswire/ -- MetTel, a digital transformation and communications leader and four-time Gartner Magic Quadrant leader, has won three Stevie Awards in the 18th Annual Stevie Awards for Sales & Customer Service. This marks the 11th consecutive year MetTel has won a Stevie Award for customer service.MetTel wins multiple (three) Stevie Awards for customer service for the 11th consecutive year.More than 2,300 nominations representing 51 countries and organizations of all sizes in virtually every industry were submitted this year for consideration in a wide range of categories. This year's Stevie Award wins include Best Customer Engagement Initiative, Front-Line Customer Service Professional of the Year, and Customer Service Training Professional of the Year:MetTel's Customer Assurance Program (CAP) was awarded the Best Customer Engagement Initiative Stevie Award. The CAP team's establishment of trusted advisors and escalation experts has set a new industry standard, with groundbreaking ability to reduce response times and escalations. The program's dedication to continuous improvement raises the bar for industry standards in customer experience and issue resolution.Michael Powell, Senior Project Manager of the Client Experience NCS received the Front-Line Customer Service Professional of the Year Stevie Award for his work with MetTel's Client Experience New Client Services (NCS) team charged with activating services that led to 67 diverse technology solution implementation projects since 2022—helping clients by simplifying the adoption and support of MetTel solutions such as POTS Transformation, SD-WAN and Starlink, among others.Mark Probert of the Customer Training Service team was selected for the Customer Service Training Professional of the Year Stevie Award, recognized for his work driving MetTel's Client Experience training program. Mark's work included streamlining onboarding through FAQ video-based approaches and creating a microlearning-based new hire "Playbook."Story continues"Our ongoing success in customer service is a key differentiator that sets MetTel apart and establishes the foundation of trust with our clients," noted Bryan Phelps, Executive Director, MetTel Client Experience

Mettel Secures Stevie(R) Awards For Sales & Customer Service For The 11Th Consecutive Year

NEW YORK, Dec. 19, 2023 /PRNewswire/ - MetTel, a digital transformation and communications leader, is partnering with Talkdesk(R), to integrate groundbreaking GenAI features from Talkdesk into MetTel's portfolio.

MetTel Partners with Talkdesk to Deliver Industry-Leading GenAI Features to Contact Center Customers

MetTel to introduces sotera securephone for govt, business customers.

MetTel to introduces Sotera SecurePHone for govt, business customers

NEW YORK, Nov. 29, 2023 /PRNewswire/ - MetTel, a digital transformation and communications leader, announced today that it will introduce the ultra-secure Sotera SecurePhone from Sotera Digital Security to government and commercial enterprise customers.

MetTel and Sotera Team Up to Bring the Highest Security Standard to Mobile Communications

MetTel is the only US-based company named a Leader for the fourth year in a rowNEW YORK, Nov. 15, 2023 /PRNewswire/ -- MetTel today announced that it has been named a Leader in the 2023 Gartner Magic Quadrant for Managed Network Services. MetTel is the only U.S-based vendor named a Leader for all four years the report has been published.MetTel named Leader in the 2023 Gartner Magic Quadrant for Managed Network Services. Now a 4X Leader, MetTel is the only US company every year since the inception of the report in 2020.According to the report: "A provider in the Leaders quadrant demonstrates the ability to fulfill a broad variety of customer requirements through the breadth of its MNS offerings. Leaders have the ability to shape the market and provide complete and differentiating services, as well as global service and support. Leaders maintain strong relationships with their channels and customers and have no obvious gaps in their portfolios."Describing how IT leaders evaluate vendor managed network services against managing their own networks, the report states: "Gartner commonly sees buyer interest in MNS from every industry category, across public and private organizations globally

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