Overview

EdgeTier helps customer support teams turn conversations into actionable business insights. It uses a suite of proprietary models and Generative AI to analyze each customer interaction in real time, surfacing issues as they emerge, uncovering root causes of problems, and identifying key trends. This enables support agents to resolve issues faster, improve agent performance, and make d ata-driven decisions that impact the business. The company’s goal is to transform customer support into an insights engine and to share reliable insights across the organization for continuous improvement. EdgeTier differentiates itself by offering real-time analytics across the entire support funnel and leveraging its own proprietary models, with customers including Abercrombie & Fitch, TUI Global, Belmond and Kaizen Gaming. It has been recognized by Deloitte’s Technology Fast 50 and Sifted Europe as a fast-growing startup.