ROLE TITLE: Senior Technical Project Manager 

DEPARTMENT: Operations

ROLE PURPOSE

Senior Technical Project Manager owns the technical and operational relationship with payments issuers like Digital Wallets, Banking Schemes, Mobile Carriers and leads the technical scoping and integration of their payment solutions into Boku Payments platform. You will work with these external partners to assess their technical capabilities for a host of Boku products and manage the technical integration projects with limited resources and tight timelines. You will collaborate closely with Business Development, Product Management, Engineering, Program Management, and Support Operations in the process.

This is not only a highly externally focused role, but also one that is pivotal to internal teams serving as the payment solution expert for the markets covered. If you thrive in a fast-paced, constantly challenging environment, we’d love to talk with you.

RESPONSIBILITIES

Senior Technical Project Manager responsibilities will be as listed below

• Conduct comprehensive gap analysis and solution design with payment issuers to ensure their payments solution meet the required technical and operational specifications
• Scope and obtain the technical details on integration with payment issuers
• Onboard and support new merchants (including non-standard project-based integrations)
• Act as internal escalation contact for technical requests from merchants and payment issuers
• Develops goals and plans, prioritizes, organizes, and manages tasks and resources to bring about successful completion of a specific project.
• Demonstrates resourcefulness, can innovate as needed an, and adapts effectively to change
• Manage relationships with various stakeholders (technical & non-technical) to ensure the teams are working towards a common goal. Able to challenge others to deliver
  their best while maintaining a mindset of positive intent.
• Maintain effective communication of project updates and issues with payment issuers and merchants
• Ability to identify and assess risks, identify solutions to mitigate or eliminate risks.
• Effectively address project change requests and expectation while reducing scope creep
• Organize and facilitate regular project scrum to track project tasks and dependency
• Drive technical issues to resolution with urgency and focus, and serve as an escalation point
• Ability to review technical details with the help of Engineering to analyse and troubleshoot issues
• Is not afraid to lead and negotiate whenever needed

MEASURES OF SUCCESS:

• Timely Delivery of projects: The project is expected to be delivered as per time committed to Merchants
• Project Milestones: Achievement of key project milestones as outlined in the project plan, with minimal disruptions
• Identification of Closure of Gaps: Any gaps in the solution against merchant requirement should be identified and closed in agreement with merchant within the 
  project delivery timeline.
• Delivery of a working solution: The solution delivered to merchant should be working as per the requirement with no gaps.
• Be Customer Focused: Ensure equity management services meet the needs of internal stakeholders and employees.
• Operate as One: Foster collaboration across departments for a unified approach to equity management.
• Know the Impact: Understand and communicate the business and employee experience impact of the equity management transition.
• Unleash Ingenuity: Identify innovative solutions to optimize both outsourced and in-house equity management processes

KEY SKILLS AND COMPETENCIES

• 10-15 years of technical project management or technical pre-sale experience in a technical capacity required, preferably within payments industry
• Strong project management skills, preferably with experience in system integration in payments domain
• Critical thinking skills to analyse problems, find solutions, and make decisions
• Work Experience in integration of merchants / PSP with Payment Issuer is preferred
• Experience integrating with third party web services across a variety of technologies (e.g. REST, SOAP, etc.)
• Excellent SQL skills
• You have a successful track record in delivering integration projects from concept to launch.
• You have a high degree of technical competency in software development practices, project management, and the ability to bridge the gap between technology and business needs.
• You are skilled in building and maintaining collaborative relationships with partners and payment issuers.
• You possess strong analytical and quantitative skills in order to gather insights from data to identify underlying issues.
• You thrive in a fast-paced, Scrum/Agile development environment with ability to multi-task and respond flexibly to change.
• You deal well with ambiguity and changing deadlines while keeping focused on delivering results.
• You are a strong and effective project leader who can prioritize well and communicate effectively.
• You are comfortable getting your hands dirty in day-to-day tasks to get things done.
• You are an experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail.
• Proficient in written and spoken English in a business setting.

QUALIFICATIONS

• Graduation or higher degree in Technology / Engineering (Preferred)
• Project Management Professional from PMI (Preferred)
• Scrum Master Certification (Preferred)