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Posted on 5/12/2025

NeuraFlash

NeuraFlash

201-500 employees

AI-powered CRM solutions for businesses

No salary listed

Senior, Expert

British Columbia, Canada

Remote work is available for employees based in British Columbia, Alberta, Ontario, and other specified regions. Travel commitment of up to 25% is expected for certain roles.

Category
DevOps & Infrastructure
Cloud Engineering
DevOps Engineering
Required Skills
WebRTC
Agile
Python
Node.js
Java
CloudFormation
Salesforce
C#
AWS
Jenkins
SCRUM
Connection
Connection
Connection
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Requirements
  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
  • API integration experience
  • Strong troubleshooting and debugging skills
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
  • Contact Center architecture knowledge
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
  • Experience with WorkForce Management solutions
  • Experience working with outbound dialers and campaign management
  • Knowledge of software development methodologies such as Agile and Scrum
  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification or Professional
  • AWS Solution Architect Certification or Professional
  • Salesforce Certified Administrator
Responsibilities
  • Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and helping to achieve positive outcomes for NeuraFlash clients.
  • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
  • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design.
  • Translate high-level business goals into actionable, clear, and well-structured user stories that can be used by development or implementation teams to create solutions.
  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
  • Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed
  • Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines to be utilized in Statements of Work
  • Deliver customer end user training and documentation
Desired Qualifications
  • Experience in technology/software sales, pre-sales, or consulting
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
  • Experience with WorkForce Management solutions
  • Experience working with outbound dialers and campaign management

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, making it easier for large enterprises in sectors like retail and logistics to enhance their operations. NeuraFlash's products include AI-powered analytics and CRM solutions that visualize insights and streamline processes. They differentiate themselves from competitors by offering tailored solutions and ongoing support, ensuring that clients can effectively use platforms like Slack and Salesforce. The goal of NeuraFlash is to help businesses leverage AI and CRM technologies to drive efficiency and improve customer experiences.

Company Size

201-500

Company Stage

N/A

Total Funding

$2.2M

Headquarters

Boston, Massachusetts

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.
  • Partnerships with Salesforce and AWS enhance NeuraFlash's service offerings and credibility.
  • NeuraFlash's focus on tailored solutions aligns with the trend of personalized customer experiences.

What critics are saying

  • Increased competition from other Salesforce consulting firms may impact NeuraFlash's market share.
  • Rapid technological advancements in AI and CRM could outpace NeuraFlash's integration capabilities.
  • Economic downturns may lead to reduced spending on digital transformation projects, affecting revenue.

What makes NeuraFlash unique

  • NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.
  • The company offers tailored AI-powered tools and CRM analytics for large enterprises.
  • NeuraFlash partners with major companies like Macy's to deliver significant business value.

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Benefits

Remote Work Options

Flexible Work Hours

Company News

Neuraflash
Mar 3rd, 2025
NeuraFlash Powers 50+ Agentforce Pilots, Helping Customers Automate 85% of Conversations

To help customers get the most out of their investment, NeuraFlash LLC is excited to launch the NeuraFlash Agentic Optimization Club, an exclusive initiative designed to optimize the performance and ROI of their Agentforce implementations.

Neuraflash
Dec 12th, 2024
NeuraFlash is on Track to Exceed 50 Agentforce Customers Before the End of the Year

NeuraFlash has worked with customers such as Vivint, a major smart home security provider, to effectively utilize Agentforce to automate tasks including troubleshooting, product suggestions, and lead collection.

Neuraflash
Dec 10th, 2024
Baker Roofing Company and NeuraFlash Partner to Revolutionize the Roofing Industry

Baker Roofing Company has partnered with NeuraFlash to transform operations and elevate experiences in the roofing industry.

Neuraflash
Dec 2nd, 2024
NeuraFlash Named a 2024 Geo and Global AWS Partner Award Finalist

NeuraFlash is excited to announce it has been named a finalist of Global Customer Experience Partner of the Year (Consulting), recognizing top AWS Consulting Partners with a horizontal business area focus around Customer Experience.

Neuraflash
Oct 31st, 2024
NeuraFlash AI Review: October 2024

NeuraFlash was spotlighted as a leader in the Partner Network for its innovative work with a major smart home security provider [read more about this project].