LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk. You can learn more about LexisNexis Risk at the link below. 

https://risk.lexisnexis.com/insurance

About our Team

We are dedicated to creating impactfulclient experiences with LNRS Insurance solutions. We lead efforts in customer test data, technical documentation, customer continuity, and product management, helping customers make better decisions, reduce risk, and increase profits by providing insights and tools. We connect various points in our customers' journeys, addressing business problems and technical challenges. Through collaboration, we develop cutting-edge solutions and enhance customer journeys.

About the Role

We are seeking a dynamic and experienced Director of Customer Experience, Product Management to join our team. In this role, you will be responsible for leading the customer experience strategy and ensuring our products meet the highest standards of customer satisfaction. You will work closely with cross-functional teams to drive change management initiatives and lead a team of talented professionals.

Location: Hybrid - Alpharetta, GA

Responsibilities

• Develop and implement a comprehensive customer experience strategy that aligns with our business goals. 

• Lead and manage the product management team, providing guidance, mentorship, and support. 

• Drive change management initiatives to improve customer experience and product performance. 

• Collaborate with cross-functional teams, including marketing, sales, and engineering, to ensure a seamless customer journey. 

• Analyze customer feedback and data to identify areas for improvement and implement actionable solutions. 

• Monitor industry trends and best practices to ensure our products remain competitive and innovative. 

• Develop and maintain strong relationships with key stakeholders, both internally and externally. 

Requirements

• Bachelor's degree in Business, Marketing, or a related field; MBA preferred. 

• Proven experience in product management and customer experience management.

• Strong change management skills with a track record of successfully leading transformation initiatives. 

• Excellent team and people leadership abilities, with experience managing and developing high-performing teams. 

• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization. 

• Analytical mindset with the ability to interpret data and make data-driven decisions. 

• Strong project management skills, with the ability to manage multiple priorities and deadlines. 

Preferred Qualifications

• Experience in the Insurance sector