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Manager – CX Consumer QA

$148.8k - $175.1k/yr

Remote in USA

Full-Time

Manager – CX Consumer QA

Confirmed live in the last 24 hours

Coinbase

Coinbase

5,001-10,000 employees

Digital currency wallet and transaction platform

Compensation Overview

$148.8k - $175.1k/yr

+ Bonus + Equity + Benefits

Senior, Expert

Remote in USA

Category
QA & Testing
Manual Testing
Quality Assurance
Required Skills
Customer Service
Data Analysis
Connection
Connection
Connection
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Requirements
  • Minimum of 7-10 years of experience in quality assurance, preferably in a customer service or contact center environment.
  • 2-3 years of experience leading a high-performing team.
  • Strong knowledge and understanding of quality assurance principles, methodologies, and best practices.
  • Proven experience in developing and implementing quality assurance programs and processes.
  • Ability to adapt to a fast-paced and dynamic environment, managing multiple priorities and deadlines.
Responsibilities
  • Develop the strategy and roadmap for a robust Quality Assurance (QA) program aligned with Coinbase's overall business goals and objectives.
  • Design and implement a scalable QA framework that encompasses all aspects of customer service operations, including processes, procedures, and performance metrics.
  • Establish efficient QA processes and workflows to ensure timely and accurate assessment of customer interactions and adherence to quality standards.
  • Identify and implement appropriate QA tools and technologies to streamline QA activities, automate processes, and enhance efficiency.
  • Continuously analyze QA data and metrics to identify trends, patterns, and opportunities for process improvement and enhanced customer experience.
  • Collaborate with cross-functional stakeholders, including Customer Experience, Operations, and Product teams, to align QA initiatives with business objectives and drive improvements.
  • Generate and present comprehensive QA reports, metrics, and insights to senior leadership and stakeholders to drive data-informed decision-making.
  • Lead change management efforts related to QA program implementation, including communication, training, and adoption planning.
Desired Qualifications
  • Knowledge of crypto space.
  • Familiarity with Maestro QA.
  • Experience in performing quality control and/or quality assurance.
  • Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.

Coinbase provides a platform for buying, selling, and storing digital currencies like bitcoin, ethereum, and litecoin. Users can create a digital wallet to manage their cryptocurrency transactions easily. The platform is designed to be user-friendly, making it accessible for both consumers and merchants. Unlike many competitors, Coinbase focuses on building trust with its users through reliable services and a straightforward interface. The company's goal is to create an open financial system that promotes innovation and equal opportunities in the digital currency space.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • The Deribit acquisition expands Coinbase's reach in the growing crypto derivatives market.
  • x402 protocol enables innovative AI-driven microtransactions, enhancing digital commerce opportunities.
  • Increased regulatory clarity in the EU could attract more institutional clients to Coinbase.

What critics are saying

  • Intensified competition from Binance could challenge Coinbase's derivatives market position.
  • Regulatory scrutiny on Coinbase's staking services may lead to legal challenges and fines.
  • Technical vulnerabilities in the x402 protocol could expose Coinbase to security breaches.

What makes Coinbase unique

  • Coinbase's acquisition of Deribit enhances its position in the crypto derivatives market.
  • The x402 protocol positions Coinbase as a leader in AI-driven payment solutions.
  • Coinbase's focus on user-centric design ensures a seamless experience for digital currency transactions.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-2%
Coinbase
May 9th, 2025
Coinbase to Acquire Deribit: Becoming the Most Comprehensive Global Crypto Derivatives Platform

Coinbase has entered into an agreement to acquire Deribit, the world's leading crypto options exchange. This strategic acquisition significantly advances Coinbase’s derivatives business, establishing us as the premier global platform for crypto derivatives

CC Press
May 8th, 2025
Coinbase Acquires Deribit in Record $2.9 Billion Deal

TheCCpress is excited to join forces with Coinbase to power a new era in global crypto derivatives.

Cryptometer
May 7th, 2025
Coinbase Launches x402 Protocol to Power Autonomous AI Payments

Coinbase has unveiled a groundbreaking payment protocol called x402, designed to revolutionize how machines and humans transact online.

Bit News Bot
May 7th, 2025
Coinbase Launches x402 Protocol for Direct Stablecoin Payments

Coinbase launches x402 protocol for instant, automated stablecoin payments between users and merchants, aiming to power AI-driven microtransactions and digital commerce without intermediaries.

Bitget
May 7th, 2025
Research Report|Obol Network Project Overview & OBOL Valuation Analysis

Obol has raised over $20M in total funding from leading investors including Coinbase Ventures, Pantera Capital, Binance Labs, and Delphi Digital.