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Full-Time
Member Experience Representative
Confirmed live in the last 24 hours
First Entertainment Credit Union
51-200 employees
Member-focused financial services for entertainment industry
Compensation Overview
$24.58 - $30.72/hr
Mid
Hollywood, Los Angeles, CA, USA
This is a hybrid position, indicating that some days will require in-office presence.
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- High school graduate or equivalent. Work-related experience or related college degree preferred.
- A minimum of two years of work-related experience in a full-service financial institution or experience in a related position in a related field. Prefer at least two years supervisory or lead employee experience.
- In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
- Thorough knowledge of regulations applicable to essential responsibilities. Ability to read, speak and write clearly to convey information effectively.
- Effective communication skills across all levels of audience.
- Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Episys).
- Build relationships with members and identify opportunities to refer credit union products and services.
- Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible.
- Assist members with inquiries regarding their accounts, products, and services, and navigating through online banking and other digital services.
- Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services.
- Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels.
- Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services.
- Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options.
- Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals.
- Perform other duties as assigned.
- Work-related experience or related college degree preferred.
- Prefer at least two years supervisory or lead employee experience.
First Entertainment Credit Union provides banking and financial services specifically designed for its members, primarily those in the entertainment industry, though membership is open to others. The credit union offers a variety of financial products, including term savings certificates, home equity lines of credit, debt consolidation loans, auto loans, and insurance products. They also provide investment services and emphasize financial education through free webinars and online tools like financial calculators. Unlike traditional banks, First Entertainment Credit Union focuses on member satisfaction by offering lower rates and better terms, aiming to build long-term relationships with its members.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
1967
Simplify's Take
What believers are saying
- Growing demand for digital banking enhances member engagement and satisfaction.
- Interest in sustainable finance attracts environmentally conscious members.
- Expansion of financial wellness programs differentiates from competitors.
What critics are saying
- Competition from digital-only banks and fintechs may erode market share.
- Economic downturns in entertainment industry could affect loan repayment rates.
- Regulatory scrutiny may increase compliance costs and operational challenges.
What makes First Entertainment Credit Union unique
- Focus on entertainment industry with tailored financial products and services.
- Strong emphasis on financial education through webinars and seminars.
- Partnerships with industry organizations like The Academy of Magical Arts.
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Benefits
Health Insurance
401(k) Retirement Plan
Profit Sharing
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Professional Development Budget
Tuition Reimbursement
Wellness Program
Hybrid Work Options
Company News
In response to the devastating wildfires in Los Angeles, First Entertainment reinforces its commitment by giving financial support to entertainment industry guilds and community organizations for those affected HOLLYWOOD, Calif., March 5, 2025 /PRNewswire/ -- First Entertainment Credit Union, the premier financial partner for creators and below the line professionals in the entertainment industry, has made a donation of $75,000 to support individuals affected by the recent Los Angeles wildfires. These funds will provide aid to local industry organizations in their relief efforts as the community heals
Firstent also partnered with the Federal Home Loan Bank of San Francisco (FHLBank San Francisco), a member-driven cooperative helping local lenders in California, to provide these donations.
First Entertainment enters into partnership with The Academy of Magical Arts, helping magicians, members and Academy employees access financial resources tailored to the entertainment industryLOS ANGELES, Calif., June 15, 2023 /PRNewswire/ -- First Entertainment Credit Union, the premier financial partner to creators in the entertainment community, is proud to announce its new partnership with The Academy of Magical Arts (AMA). The partnership, which began with sponsorship of The Academy of Magical Arts Award Show on May 25th, will provide AMA members access to financial products and educational resources catered to entertainers, while supporting the AMA's overall initiative."As a financial institution dedicated to serving the needs of independent contractors in the entertainment industry, we recognize the unique financial needs entertainers encounter," said Stephen Owen, President and CEO of First Entertainment Credit Union. "Through this partnership, the AMA will have access to financial resources and literacy programs tailored specifically to entertainers so that both Academy members and AMA employees can succeed throughout their careers."The Academy of Magical Arts, headquartered in the heart of Hollywood, California in the historic Magic Castle®, has more than 4,500 members and 190 with a mission to promote the art of magic and the positive image of magic and magicians worldwide."The Academy of Magical Arts has chosen First Entertainment Credit Union as its financial partner for a variety of compelling reasons," said Michael Albright, Creative Director for The Academy of Magical Arts. "First Entertainment's unique understanding of the entertainment industry and their ability to adapt to the ever-changing needs of its members make it especially suited for our membership. They're a financial institution well known and highly respected for their personal assistance that helps make life better for their members, and in that regard, we have a lot in common. This is a relationship we can be proud of."About First Entertainment Credit UnionSince 1967, First Entertainment Credit Union has served creators in the entertainment industry
First Entertainment Credit Union implemented the Home Rewards Program with the goal of making homeownership more feasible. To date, First Entertainment members have received $109,000 in rebates, adding significant value to the traditional buying and selling process. .
In the spirit of the season, First Entertainment Credit Union is offering everyone a chance to win fun prizes ranging from gift cards that can help with holiday shopping to fun local experiences. .