Salary Range: 100000 to 140000 (Currency: USD) (Pay period: per-year-salary)

What You’ll Do

• Customer Interaction and Technical Support
• Directly engage with customers to accelerate their onboarding process, helping them quickly learn and gain value from our platform.
• Collaborate extensively with the Support team to efficiently diagnose and resolve technical issues.
• Pair and partner with customers as they develop workflows, install our SDK, and author Paragraph-based workflows - ensuring they implement Paragon optimally and with an eye towards scaling.
• Contribute to the development and refinement of our help center, marketing materials, and documentation, ensuring technical accuracy and usefulness.


• Cross-Functional Collaboration
• Work alongside the Success, Engineering, Product, and Marketing teams to synthesize customer feedback into actionable product enhancements.
• Participate in strategic planning sessions with Customer Success, Support, and Product to ensure successful customer implementations and renewals.


• Iteration and Initiative
• Drive initiatives aimed at improving the customer adoption and product usability.
• Create and maintain technical documentation and training resources that empower both customers and internal teams.
• Advocate for and implement solutions that enhance both the product and the customer experience.

You Should Have

• 3+ years of experience in a Technical Solutions / Support role in a B2B SaaS environment, involving extensive customer interaction.
• Strong technical prowess with 2+ years coding, ideally in JavaScript; experience working with APIs and API documentation; adept at managing and resolving complex system issues efficiently,
• Excellent communication skills, capable of effectively collaborating with both technical and non-technical teams.
• A proactive problem-solver, consistently seeking ways to improve customer satisfaction and product functionality.
• Solid project management skills, with meticulous attention to detail and a capacity to handle multiple priorities.

What We Offer

• Comprehensive Benefits: We offer competitive health, dental, and vision insurance plans to keep you and your loved ones covered.
• Unlimited PTO: We believe in work-life balance and offer unlimited paid time off to promote personal well-being and relaxation.

A Typical Day

• 9AM: Review communications that came in overnight; prioritize urgent customer issues for immediate attention.
• 10AM: Conduct customer calls to guide through technical setups and troubleshoot issues. Help a customer implement our SDK in their React frontend.
• 11AM: Collaborate with the Support team to triage and address new technical challenges.
• 12PM: 🥪
• 1PM: Meet with Customer Success to discuss strategic implementations and upcoming renewals.
• 2PM: Coordinate with the Product team on feature requests and enhancements driven by customer feedback. Discuss customer requests that popped up in your 10AM call.
• 2:30PM: Join a session with Marketing to ensure upcoming campaigns reflect product capabilities accurately.
• 3PM: Sync with the Head of Operations & Success and other key stakeholders to review progress and align on goals for an overhaul of our customer-facing documentation
• 3:30PM: Deep Work! Develop an implementation plan for a complex, on-premise customer - helping them utilize Paragon to successfully deploy workflows to multiple servers