This position will be based in-office at our headquarters in Stamford, CT. 

About Lockwood: Lockwood collaborates with clients in the pharmaceutical, biotech, and medical device industries to identify effective, holistic, science-based strategies to address their objectives through medical communications. Our clients count on us to challenge their assumptions and help them creatively navigate around obstacles. From strategy through execution, we focus on accuracy, transparency, and scientific value to create programs that are evidence-based, clinically relevant, and contribute to the development of our clients’ brands. Over a third of our staff hold advanced scientific or medical degrees, and most work from where they live. Because our flexible structure provides better work-life balance, we attract the best talent, facilitate their best work, and as a result, are more responsive to our clients, wherever and whenever they do business.

 Primary Responsibilities:

• Troubleshoot technical issues and determine source and advise on appropriate action, escalating as appropriate
• Provide email support, phone support and conference support to end users across the organization
• Provide a courteous professional response to queries in a timely and accurate manner, via phone, email or chat
• Work with the IT Team on various projects and IT initiatives
• Work with various systems, applications and services
• Follow-up and close out all open tickets
• Pc/laptop set-up, delivery and general maintenance
• Performs other related duties as assigned

Qualifications:

• Current College junior or senior pursuing a bachelor’s degree in IT or related field
• Familiarity with Microsoft PowerPoint, Word, Excel and Outlook
• Accuracy and attention to detail
• Ability to work independently and as a team member
• Excellent interpersonal and communication skills
• Ability to multitask and prioritize

Duration:

• This position is available full or part time during the fall, summer or spring semester
• Schedule is determined prior to start date
• The student is responsible for ensuring this internship meets the criteria of their degree