Implementation Project Manager

Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.

We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.

Backed by over $50 million in funding from top investors such as 8VC, Kapor Capital, XYZ Ventures, and Howard Schultz, we’ve been recognized as one of Fast Company’s "World’s Most Innovative Companies of 2022."

Role Overview

Join a dynamic team dedicated to revolutionizing the financial landscape for low-income households. As an Implementation Project Manager, you’ll own customer implementations of our game-changing products, driving tangible social impact by deploying our software for those who need it most.

This role demands high ownership, a customer-driven mindset, and a commitment to working hard to ensure customer project success. You’ll ensure efficient planning, initiation, and execution of product implementations. If you’re ready to do whatever it takes to make a real difference, we want you on our team.

What You’ll Do

• Lead end-to-end project management, coordinating efforts across diverse teams to ensure timely and successful delivery of innovative FinTech solutions.

• Serve as the primary point of contact for clients, ensuring clear communication, managing expectations, and delivering exceptional service.

• Build and maintain strong relationships with key stakeholders, both internally and externally, to ensure project alignment and success.

• Develop and implement project plans aligned with business objectives, leveraging your strategic consulting background to drive impactful outcomes.

• Utilize analytical skills to monitor project performance, identify trends, and make informed recommendations for continuous improvement.

What Will Enable You

• 5 years of experience in managing implementation projects, ideally in a customer-facing role.

• Experience in management consulting for diverse customer archetypes and organizational cultures, with the ability to adapt seamlessly to their specific needs.

• Strong understanding of various project management methodologies (e.g., Agile) and productivity tools (e.g., JIRA), as well as experience creating effective tracking systems from scratch.

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholder groups.

• A proactive, low-ego approach to problem-solving and a willingness to tackle tasks of any size to ensure project success.

• Willingness to travel up to 50% as needed to drive customer outcomes.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.