Facebook pixel

Senior Support Engineer
Authentication
Confirmed live in the last 24 hours
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • 5+ years of industry experience implementing and supporting data products in an enterprise environment
  • Strong domain expertise in databases, experience in at least one of the standard security protocols (Oauth, Oauth 2.0, SAML, LDAP) as well as common identity provider tools (Okta, OneLogin, Ping, Azure AD, etc.)
  • An understanding of core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest)
  • A proven track record of building trust with customers and bringing issues to resolution quickly
  • Ability to work with both technical and non-technical stakeholders on customer teams across Support, Sales, Success and IT
  • Are curious, love to learn and to dig into new technologies and can pick them up quickly
  • Excellent presentation, verbal and written communication skills
Responsibilities
  • Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma
  • Develop a strategy, procedures and knowledge sharing on SSO, SAML, and other providers Sigma is integrated with
  • Collaborate with customer teams to understand their environment, and troubleshoot any issues around SSO setup with Sigma
  • Collaborate with Engineering, Product, and other technical and business functional leaders to implement changes and best practices to continuously improve the product and provide best-on-class service
  • Gather customer feedback and enhancements from the customer's IT team for future development
  • Develop a reputation for excellence, high credibility and integrity with peers across the org
Desired Qualifications
  • Experience working with cloud warehouses such as Snowflake, Redshift, BigQuery, and others
  • High proficiency with SQL
  • Experience in configuring and troubleshooting SSO tools is an advantage
  • Experience in scripting is an advantage
Sigma Computing

201-500 employees

Business intelligence analytics tools
Company Overview
Sigma Computing's mission is to empower everyone to make the best possible decisions at every turn by removing the barriers that prevent people from analyzing data across sources and delivering the full spectrum of self-service cloud analytics and business intelligence.
Benefits
  • Competitive pay - Looking for a great salary and solid stock options? You’ve come to the right place.
  • Flexible schedule - Do the work you need to get done in the time you have to get it done
  • Amazing benefits - Medical, dental, vision, 401k, FSA, commuter… we’ve got you covered. Literally.
  • Flexible vacation - At Sigma, we work to live, not live to work. So go on, book that dream vacation.
  • Health & wellness - A healthy body supports a healthy mind, so we partner with Crunch Fitness and CorePower.
  • Family-friendly - From flexible scheduling to parental leave to kids’ birthdays off, we support Sigma families.
Company Core Values
  • Assume best intent
  • Communicate fearlessly
  • Be curious & constructive
  • Be smarter together
  • Aim for greatness