Full-Time

Senior Support Engineer

Authentication

Posted on 8/25/2023

Sigma Computing

Sigma Computing

501-1,000 employees

Cloud-native analytics and spreadsheet platform

Data & Analytics

Senior

New York, NY, USA

Required Skills
Microsoft Azure
Redshift
Sales
BigQuery
SQL
REST APIs
Snowflake
Requirements
  • 5+ years of industry experience implementing and supporting data products in an enterprise environment
  • Strong domain expertise in databases, experience in at least one of the standard security protocols (Oauth, Oauth 2.0, SAML, LDAP) as well as common identity provider tools (Okta, OneLogin, Ping, Azure AD, etc.)
  • An understanding of core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest)
  • A proven track record of building trust with customers and bringing issues to resolution quickly
  • Ability to work with both technical and non-technical stakeholders on customer teams across Support, Sales, Success and IT
  • Are curious, love to learn and to dig into new technologies and can pick them up quickly
  • Excellent presentation, verbal and written communication skills
Responsibilities
  • Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma
  • Develop a strategy, procedures and knowledge sharing on SSO, SAML, and other providers Sigma is integrated with
  • Collaborate with customer teams to understand their environment, and troubleshoot any issues around SSO setup with Sigma
  • Collaborate with Engineering, Product, and other technical and business functional leaders to implement changes and best practices to continuously improve the product and provide best-on-class service
  • Gather customer feedback and enhancements from the customer's IT team for future development
  • Develop a reputation for excellence, high credibility and integrity with peers across the org
Desired Qualifications
  • Experience working with cloud warehouses such as Snowflake, Redshift, BigQuery, and others
  • High proficiency with SQL
  • Experience in configuring and troubleshooting SSO tools is an advantage
  • Experience in scripting is an advantage

Sigma Computing offers a cloud-native analytics platform with a familiar spreadsheet interface, enabling business users to explore and gain insights from their cloud data warehouse without the need for code or special training. The platform allows users to analyze billions of rows, augment with new data, and perform real-time "what if" analysis.

Company Stage

Series D

Total Funding

$581.3M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

16%

1 year growth

22%

2 year growth

135%

Benefits

Competitive pay - Looking for a great salary and solid stock options? You’ve come to the right place.

Flexible schedule - Do the work you need to get done in the time you have to get it done

Amazing benefits - Medical, dental, vision, 401k, FSA, commuter… we’ve got you covered. Literally.

Flexible vacation - At Sigma, we work to live, not live to work. So go on, book that dream vacation.

Health & wellness - A healthy body supports a healthy mind, so we partner with Crunch Fitness and CorePower.

Family-friendly - From flexible scheduling to parental leave to kids’ birthdays off, we support Sigma families.

INACTIVE