About the role: 

We are looking for a self-motivated, customer-focused, technical support engineer to oversee and be responsible for SSO & SAML efforts across business units. In this role you will identify opportunities and standards and work with several teams, customers and partners in developing and implementing the strategy. You need to be comfortable working in a fast paced environment and continuously challenge yourself and others to step outside their comfort zone. This role will report to the VP of Tech Support and be based out of our SF or NYC office.

What you will be doing:

• Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma.
• Develop a strategy, procedures and knowledge sharing on SSO, SAML, and other providers Sigma is integrated with.
• Collaborate with customer teams to understand their environment, and troubleshoot any issues around SSO setup with Sigma.
• Collaborate with Engineering, Product, and other technical and business functional leaders to implement changes and best practices to continuously improve the product and provide best-on-class service. 
• Gather customer feedback and enhancements from the customer’s IT team for future development.
• Develop a reputation for excellence, high credibility and integrity with peers across the org. 

Qualifications we are looking for:

• 5+ years of industry experience implementing and supporting data products in an enterprise environment
• Strong domain expertise in databases, experience in at least one of the standard security protocols (Oauth, Oauth 2.0, SAML, LDAP) as well as common identity provider tools (Okta, OneLogin, Ping, Azure AD, etc.)
• An understanding of core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest)
• A proven track record of building trust with customers and bringing issues to resolution quickly.
• Ability to work with both technical and non-technical stakeholders on customer teams across Support, Sales, Success and IT
• Are curious, love to learn and to dig into new technologies and can pick them up quickly.
• Excellent presentation, verbal and written communication skills.

Highly Desirable Skills & Experiences

• Experience working with cloud warehouses such as Snowflake, Redshift, BigQuery, and others
• High proficiency with SQL
• Experience in configuring and troubleshooting SSO tools is an advantage
• Experience in scripting is an advantage

Additional Job details

The base salary range for this position is $125k - $150k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.