Company:

Mercer

Description:

We are seeking a talented individual to join our MercerWell team at Mercer. This role will be based in a city where there is a Mercer office location. This is a hybrid role that has a requirement of working at least three days a week in the office.

This is a tremendous opportunity to join our dynamic and growing MercerWell group, which is part of our Health & Benefits line of business. In this role, you will serve on a team of experts supporting health and well-being projects, typically with our more sophisticated and complex clients with 5,000+ employees. You will support and work with broader Mercer Client teams to execute client engagements, which include marketplace overviews, procuring, developing and implementing solutions, managing solutions, and data analytics for monitoring the impact of solutions.

Health Transformation Collaborative Liaison

We will count on you:

• Client Relationship Management: Oversee day-to-day interactions with clients and their consulting teams, ensuring their needs are met promptly and effectively.
• Onboarding and Implementation: Conduct kick-off calls and manage the implementation of solutions for newly onboarded clients, ensuring a smooth transition and successful integration.
• Contract Management: Oversee the Statement of Work (SOW) and amendment processes, ensuring clarity and alignment with client expectations.
• Manage Annual Client Management Cadence: Develop and maintain a structured annual engagement plan that includes stewardship activities, strategic planning sessions, ongoing solution reviews, and year-end evaluations. Implement processes that enhance visibility to clients and client teams and are delivered efficiently.
• Reporting: Deliver comprehensive reports, collaborating with financial team and client teams to provide insightful analysis and actionable recommendations.
• Solution Expansion: Contribute as a member of the consulting team in developing overall client strategy to identify opportunities for expanding solution offerings, ensuring alignment with client needs and objectives.
• Provide financial, contract and/or administrative analysis, and manage portions of projects, including ad-hoc client requests for problem-solving on administrative and operations issues.
• Demonstrate project management skills and manage the quality and timeliness of deliverables, delegating to and reviewing project work of more junior colleagues.
• Vendor Relationship Management: Support day-to-day interactions with assigned vendor partners, ensuring strong relationship between HTC and vendor partner.
• Other: Support other day-to-day work including facilitating client-facing workgroups, running RFPs and synthesizing information, scheduling and coordinating HTC Exclusive Client Sessions, and facilitating components of oversight like vendor assessments. 

What you need to have:

• BA/BS
• Minimum 3 years of experience in identifying, designing, recommending, and implementing efficient, innovative business solutions to employers’ complex population health management challenges.
• Ability to prioritize and handle multiple tasks in a demanding work environment and to work independently and as part of a team.
• Superior analytical, strategic planning, oral and written communication, interpersonal, and listening skills.
• Excellent organizational and project management skills. • Knowledge of MS Office Tools (Excel, PowerPoint).
• Required to obtain and maintain appropriate licenses as required by state regulations and Mercer policies.

What makes you stand out:

• Experience in managing complex client relationships and delivering tailored health management solutions.
• Familiarity with the latest trends and regulations in health benefits and population health management.
• Strong problem-solving skills and a proactive approach to client needs.

Why join the team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected] McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.