Full-Time
Maven Clinic
501-1,000 employees
Digital health services for women
Compensation Overview
$55k - $65k/yr
Junior
Remote in USA
- 1-2 years of member-facing experience in support in the fertility benefits space (experience in healthcare, financial services and/or claims may be acceptable in lieu of direct fertility benefit navigation)
- Must have 1+ years of billing, claims, and insurance reimbursement experience
- Meticulous attention to detail
- Strong customer service orientation
- High degree of empathy in dealing with sensitive topics
- Proficient in Google Workspace tools
- Ability to work independently and as part of a team
- Strong organizational skills; demonstrated ability to multi-task and manage time effectively
- Strong written and verbal communication skills
- Engaging with Maven members over messaging, live chat and phones. Associates may be asked to focus on outbound calls/messages around technical issues and general Maven questions based on volume.
- Answer non-complex inquiries related to our fertility managed services benefit and benefits design/navigation within target response times and with high member satisfaction
- Answering contacts related to Maven Wallet and payments-related member issues
- Assisting members with ensuring relevant documentation is submitted for reimbursement requests
- Processing receipts submitted by members for reimbursement across all areas of the Maven Wallet product
- Following relevant procedures for the translation of material relevant to process reimbursements for international Wallet tickets
- Creating and/or maintaining member-facing program overviews and other key internal resources
- Triaging tickets in the Wallet queue to ensure streamlined service and fast response times based on member Wallet requests/issues
- Providing general support to members regarding common Maven Wallet member issues
- Assisting with basic operational work related to Wallet as the need arises
- Assist other frontline staff with answering frequent questions related to our payments, fertility programs/benefits, and benefits navigation
- Be prepared to assist with member reported issues, provide initial response to the member, and triage according to the Maven member experience escalations framework
- Prior experience managing payments
- Bachelor’s degree or equivalent experience
- Verbal and written fluency in Spanish
Maven Clinic provides a digital health platform focused on women's and family health services. It offers a wide range of support, including preconception care, fertility preservation, IVF, adoption, surrogacy, and menopause care. The platform connects users with dedicated Care Advocates and utilizes data-driven insights to ensure equitable access to healthcare, regardless of location or background. This approach not only improves health outcomes but also emphasizes proactive intervention to minimize the need for expensive medical procedures. Maven Clinic's services include on-demand appointments with specialized providers, ongoing assessments, and proactive check-ins, which enhance member engagement and help identify health risks early. The company aims to deliver significant clinical and business returns, evidenced by its impressive ROI metrics and reductions in C-section and ER visit rates.
Company Size
501-1,000
Company Stage
Series F
Total Funding
$427.8M
Headquarters
New York City, New York
Founded
2014
Simplify's Take
What believers are saying
- Increased demand for virtual healthcare services boosts Maven Clinic's growth potential.
- Employers offering fertility benefits align with Maven's services, enhancing market opportunities.
- Maven Clinic's holistic care approach benefits from the rise of personalized medicine.
What critics are saying
- Competition from AI-driven startups threatens Maven Clinic's market share.
- Flat deal activity in healthcare IT may impact Maven Clinic's future funding.
- High expectations from corporate collaborations could strain Maven Clinic's resources.
What makes Maven Clinic unique
- Maven Clinic offers comprehensive women's and family health services, from conception to menopause.
- The platform provides equitable access to care, regardless of location or family structure.
- Maven Clinic's data-driven insights deliver better health outcomes and proactive interventions.
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Benefits
Unlimited paid time off
14 weeks fully paid parental leave and return-to-work plan
Market-based compensation and equity
Medical, dental, and vision plans (100% covered options)
Free membership with One Medical
Free access to Maven, with credits for friends and family
401(k) match
Paid month-long sabbatical after 5 years
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 2%Against this backdrop, Goldman Sachs has teamed up with Maven Clinic to expand the company's fertility, family-building, and menopause support offerings.
Cylinder joins Maven Clinic, Northeast Business Group on Health, and others to highlight data-driven approaches to manage healthcare costs.
Maven Clinic's $125 million Series F funding round was led by StepStone Group and included participation from existing investors General Catalyst, Sequoia, Oak HC/FT, Icon Ventures, Dragoneer Investment Group and Lux Capital.
Image: Maven Clinic Maven Clinic, the world's largest virtual clinic for women's and family health, has announced a $125 million Series F funding round. This investment brings Maven's total funding to over $425 million and establishes it as...
Maven Clinic raises $125M in Series F, becoming highest valued digital health company in women's and family health.