Full-Time

Customer Success Manager

Posted on 11/15/2024

Litify

Litify

51-200 employees

Legal operating systems and case management software

Enterprise Software
Legal

Compensation Overview

$80k - $85kAnnually

+ Bonus + Benefits

Senior

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce

You match the following Litify's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Demonstrable technical aptitude that will help clients continually improve their Litify org – certified Salesforce Administrator preferred
  • 2 years experience as a Customer Success Manager (ideally with a SaaS product)
  • 5 years experience in direct customer-facing positions
  • Excellent written, verbal, and oral communication with experience making presentations to key stakeholders
Responsibilities
  • Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning
  • Monitor and manage a portfolio of SMB and Mid-Market clients, meeting with them individually to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
  • Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch
  • Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and AppExchange solutions
  • Maintain high levels of customer engagement and satisfaction through Gross Retention and NPS Score
  • Measure success by client adoption, continued expansion of Litify and Salesforce across your customers’ organization and workflow
  • Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans
  • Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
  • Identify opportunities for documenting success stories for our Marketing team
Desired Qualifications
  • certified Salesforce Administrator preferred

Litify offers legal operating systems and case management software that helps law firms, corporate legal departments, and government agencies work more efficiently. Its platform integrates various legal processes, enabling teams to collaborate, automate tasks, and access real-time data analytics. Unlike competitors, Litify focuses on providing a flexible and secure solution tailored to the legal industry, with a subscription-based model that ensures clients receive ongoing support and updates. The company's goal is to streamline legal workflows and help clients achieve their business objectives effectively.

Company Size

51-200

Company Stage

Series A

Total Funding

$57.1M

Headquarters

New York City, New York

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Litify achieved 54% revenue growth in 2023, indicating strong market demand.
  • The platform supports over 400 enterprise clients, showcasing its scalability and reliability.
  • Growing demand for AI and data security in legal tech aligns with Litify's offerings.

What critics are saying

  • Increased competition from emerging legal tech startups threatens Litify's market share.
  • Reliance on Salesforce could pose risks if pricing or terms change unfavorably.
  • Recent leadership changes may disrupt strategy and client relationships.

What makes Litify unique

  • Litify integrates Salesforce for a comprehensive legal management solution.
  • The platform offers AI-based document management, enhancing efficiency in legal operations.
  • Litify provides robust data analytics for informed decision-making in legal practices.

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Benefits

Performance Bonus

Growth & Insights and Company News

Headcount

6 month growth

-3%

1 year growth

-3%

2 year growth

-3%
Law360
Aug 8th, 2024
Litify Launches AI-Based Document Management Product

Litify launches ai-based document management product.

Business Wire
Feb 28th, 2024
Litify Announces Record Performance In 2023

NEW YORK--(BUSINESS WIRE)--Litify, the all-in-one legal platform for law firms and in-house legal teams, today announced record company performance in 2023. The legal platform is now used by 400+ enterprise clients and 55K+ legal professionals, primarily in personal injury, insurance defense, and immigration law firms and the in-house legal departments of Fortune 500 companies across North America and Europe. The company’s results reveal 54% growth in revenue year-over-year while expanding profitability. “2023 was a standout year for Litify and is a testament to the way our clients are advancing the legal industry. Our customers work across a diverse set of practice areas, but something they all share is a drive to continuously innovate and improve their businesses. I’m impressed by their results on our platform — and grateful that they choose Litify to transform their operations,” said Litify CEO Curtis Brewer

Connect CRE
Feb 23rd, 2024
Legal Tech Startup Litify Moves HQ to Midtown

Litify, a legal tech startup, has relocated its NYC headquarters from Brooklyn to Midtown, New York Business Journal reported.

Bizjournals
Feb 21st, 2024
Litify moves its New York City headquarters to Manhattan

Litify, a legal technology startup, has moved its New York City headquarters to Manhattan.

Tullahoma News
Dec 22nd, 2023
Litify Further Strengthens Executive Team With New Chief Product Officer

Litify, the legal industry's leading solution for law firms and in-house legal departments, has appointed software executive Lauren Rothrock as Chief Product Officer.

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