Lead Site Reliability Engineer

Senior Site Reliability Engineer, VP, P5

At Morgan Stanley, we advise, originate, trade, manage and distribute capital for governments, institutions and individuals, and always do so with a standard of excellence. We are a leading global financial services firm that conducts its business through three principal business segments—Institutional Securities, Wealth Management (WM), and Investment Management. The Firm's employees serve clients worldwide from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that baances personal lifestyles, perspectives and needs is an important part of our culture.

Position Description

We are seeking for a Site Reliability Engineer with a minimum of 10 years of industry experience, preferably working in the financial IT community. The position in the WM Product Technology team is focused on delivering exceptional services to both BU and Dev partners to minimize/avoid any production outages. The role will focus on production support within the WM Product Technology automating deployments and working with the agile teams to build and support stable and reliable production systems. The ideal candidate will be passionate about automation and skilled in one of the programming language Python/PERL/SHELL, Ruby, JAVA, C# or the like. Candidate should possess a strong understanding of database concepts, job scheduler, MQ, Web services, UNIX/LINUX/Windows OS as well as experience with debugging applications. We are looking for a strong leader with excellent communications skills who is committed to continuously improving and delivering results. Candidate should be organized, disciplined, detail-oriented, self-motivated, and delivery-focused.

What you’ll do in the role:

• Maintain applications once they are live by measuring and monitoring availability, latency and overall system health with a focus on business activities and continuously evaluate cost and TOIL.

• Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, capacity planning and launch reviews.

• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity; includes automation for other various operational needs.

• Troubleshoot infrastructure issues, reviewing log files, updating documentation, and having knowledge base with resolutions

• Work closely with the application Development team to understand the platform and create tools/utilities to help with production management

• Work with upstream data providers and upstream consumers, and reducing the amount of escalation to development teams

• Develop scripts and assist with code changes along with operational tasks/activities.

• Work closely with Application Development to ensure that the support team has excellent knowledge of the application set, own and maintain support knowledgebase and documents.

• Use analytical skills to find trends in the environment and drive out problems.

• Lead effort to determine improvement areas to stabilize the plant.

•  Identify risks and work with a sense of urgency, working within a team or independently.

• Test and tune network, hardware, and software configurations to maximize performance needs.

• Troubleshoot infrastructure issues, reviewing log files, updating documentation, and having knowledge base with resolutions

• Work closely with the application Development team to understand the platform and create tools/utilities to help with production management

• Work with upstream data providers and upstream consumers, and reducing the amount of escalation to development teams

• Develop scripts and assist with code changes along with operational tasks/activities.

• Work closely with Application Development to ensure that the support team has excellent knowledge of the application set, own and maintain support knowledgebase and documents.

• Use analytical skills to find trends in the environment and drive out problems.

• Lead effort to determine improvement areas to stabilize the plant.

• Identify risks and work with a sense of urgency, working within a team or independently.

• Test and tune network, hardware, and software configurations to maximize performance * Interface with different teams like IT Dev managers, Infrastructure teams and lead as a Subject Matter Expert (SME) for the application(s) supported.

• Understand the overall business flow of supported application systems and its interface with clients

• Take ownership and managing production requests, questions, issues and perform Root Cause Analysis for outages/incident

•  Understand the overall business flow of supported application systems and its interface with clients

• Be flexible to provide weekend on call rotation and available for offshore time lead
   

• Be accountable for the Production Environments as well as the non-Production Environments for the existing GBOT team and be part of 24/7 production support coverage

What you’ll bring to the role:

• 10+ years of experience in a production environment with a solid software development background and understanding of performance tuning, end-to-end troubleshooting, networking fundamentals and appropriate attention to detail

• Ability to focus, provide resolutions for production issues in a high demanding and pressured environment

• 10+ years hands-on experience in designing, developing, and implementing technical solutions, or significant experience in deep technical support

• Strong experience in scripting language (Shell scripting, Python, Perl, etc.) and cloud driven development

• Strong database skills with DB2, Sybase or Oracle

•  Hands-on experience with Autosys or other batch scheduling software

• Strong experience in Continuous Integration and Continuous Deployment

•  Strong experience in environment on demand for both Virtual Machines and containers

• Knowledge and hands-on experience on with monitoring tools like Splunk, IP Soft, Sockeye

• Practical experience on Agile Methodology (e.g. Scrum)

•  Knowledge or experience with automating deployments using Jenkins, Train or Windeploy

• Ability to diagnose technical problems, debug, optimize code, and automate routine tasks

• Hands-on experience in application and database troubleshooting/issue resolution in a fast-paced environment

• Knowledge of Cloud based deployment, security, networking concepts in Azure and AWS

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Expected base pay rates for the role will be between $150,000 to $190,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. 

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).